About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero-to-one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. The Product team at Airwallex is a group of passionate builders and problem-solvers who are obsessed with crafting customer-centric solutions that empower businesses to operate anywhere, anytime. We combine technical expertise with a deep understanding of our customers' needs to design and build unified, intuitive, and scalable products. As a team, we thrive in a collaborative and fast-paced environment, constantly iterating and pushing boundaries to deliver exceptional product experiences. This role will be part of Airwallex's Risk Platform team, building out our Anti-Fraud capabilities to protect our customers from Payment fraud. You will be responsible for developing and implementing strategies to prevent, detect, and mitigate fraud within our products and services at global scale, as well as leading Fraud-related product initiatives from ideation to launch. You will bring a fraud product to market, and productise a fraud product add on service for Airwallex to better serve our customers. Responsibilities: - Lead the strategy for our Payment fraud products and prioritise the roadmap for key features and capabilities - Work with commercial strategy teams to develop and enrich our customer facing fraud management offerings - Oversee the product lifecycle of our fraud prevention capabilities and tools for our risk analytics and operation teams and customers - Work with the risk analytics team to develop and implement fraud detection and prevention solutions, and monitor their effectiveness - Lead cross-functional teams, including engineering, data science, legal and compliance teams to develop market leading products that align with business objectives and regulatory requirements. - Manage Airwallex's team of Fraud Analysts and ensure proactive monitoring of fraud metrics, identification of patterns and trends, and gathering of insights to improve fraud prevention strategies and tooling. Requirement: - 7 to 15 years of overall professional experience - 5+ Years of experience in Payments Fraud or Payments Risk Management - Experience in product management, go-to-market propositions, product design, product planning and development - Excellent analytical, problem-solving, and communication skills Additionally, you should have: - Demonstrated high academic achievements across your Bachelor's or higher degree in a STEM field - Experience in Fintech or other domains with high conceptual complexity Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Role Description We're hiring a Head of Product for the Foundation to turn our research into shipped, public-facing products: agent evaluation platforms, benchmarks, leaderboards, datasets, developer tools, and community launches. You'll take ambiguous ideas from concept to launch, with clear users, metrics, documentation, and iteration loops. You will work across research, engineering, design, marketing, BD, and community. You’ll own the Foundation’s product function and roadmap, stepping in to lead the existing Agents & Evaluation (Eval AI) product effort. This is a senior, 0-to-1 leadership role in a category where best practices don’t exist yet. You’ll define them, and build and lead the team that delivers them. What You'll Do - Own 0-to-1 launches end to end: translate research agendas into product specs, user journeys, success metrics, and launch plans. - Own the Foundation’s product function: strategy, roadmap, and priorities. You will lead the Agents & Evaluation product team. - Act as the Foundation’s primary product counterpart to Sentient Labs’ research and product teams. You will translate their research into Foundation products and align roadmaps across both organizations. - Package technical work into products people can use, such as docs, demos, benchmarks, leaderboards, blog posts, and developer workflows. - Run developer-facing programs: public challenges, competitions, hackathons, cohorts, and partner-backed launches. - Build feedback loops from developers, researchers, partners, and open-source contributors back into the roadmap. - Shape product strategy for emerging categories, such as agent evaluation, open-source AI distribution. Qualifications - 4+ years of product experience in AI/ML, developer platforms, infrastructure, or technical tools, including leading a product team or owning a product function. - Experience leading people and operating as a senior cross-org partner. You will own a function, mentor PMs, and work as a peer to research and engineering leadership. - A track record of shipping complex 0-to-1 products in ambiguous, fast-moving environments. - Hands-on familiarity with LLMs, AI agents, evals, benchmarking, or model deployment workflows. Technical background is required to debate tradeoffs with researchers and engineers. - Exceptional communication: you turn dense technical work into product narratives developers and partners actually read. - High ownership and urgency; comfortable being the connective tissue across many stakeholders. Nice to Have - You've built or run benchmarks, leaderboards, eval systems, or open-source programs. - Knowledge of agent architectures, tool-calling systems, safety evaluations, or AI governance. - Experience with product-led growth, developer communities, technical GTM, or ecosystem programs. - Enough full-stack fluency (e.g., Next.js, Postgres) to prototype or pressure-test what you ship.

• Own portfolio-level business outcomes including revenue growth, retention, platform adoption, and customer expansion. • Develop a deep understanding of government customers, including their constituent engagement goals, internal workflows, operating models, data needs, and backend processes. • Spend regular time with customers, prospects, and customer-facing teams to inform roadmap priorities and validate product decisions. • Clarify GXI’s role across the Granicus Experience ecosystem, including its relationship to GXC and GXA. • Define product-led growth pathways that drive adoption, activation, expansion, and retention. • Identify packaging and monetization opportunities, including what should be bundled, premium, cross-sold, or used to support upgrade motions. • Partner with UX and research to turn customer needs into intuitive, high-value product experiences for both external-facing and internal government use cases. • Drive alignment among senior leaders across engineering, design, product marketing, sales, customer success, finance, and other business stakeholders. • Use customer feedback, product usage data, market signals, and commercial input to make disciplined prioritization decisions and document best practices for Emerging Product Team. • Establish success metrics for GXI, including adoption, engagement, customer value, operational impact, expansion, retention, and revenue impact. • Communicate roadmap, strategy, tradeoffs, and outcomes clearly to executive and cross-functional audiences, including Board-level presentation slides. • Partner with executive leadership to define long-term investment priorities.

• Create, articulate, evangelize, champion, and execute the vision for Capacity Management and AI Virtual Agents • Own the product roadmap for your domain and make defensible and data-driven strategic prioritization decisions to optimize customer impact and business results • Drive the product development lifecycle from market research through discovery, design, validation, requirements, grooming, planning, development, delivery, and go-to-market • Enable pre-sale and post-sale stakeholders to understand market needs, use cases, and recommended best practices, including partnering with Documentation, Enablement, and Marketing on content creation • Influence multiple product areas in collaboration with R&D leaders across CRM, Pricebook, Estimates, Purchasing, Inventory, Jobs & Project Management, Forms & Media, Accounting, and Reporting • Achieve goals by establishing and attaining KPIs for revenue, retention, usability, adoption, engagement, and satisfaction • Identify and take action on opportunities for continuous improvement • Communicate and mitigate risks in order to successfully achieve objectives • Own customer and prospect escalations to ensure proper resolution while managing impact to roadmap commitments • Nurture strategic partnership relationships, resulting in creation and adoption of new integrations