• Own and prioritize the product backlog aligned to business outcomes • Translate needs into clear user stories and acceptance criteria • Partner with engineering to deliver incremental, high-quality value • Lead Agile ceremonies and enable team effectiveness • Drive decisions and manage tradeoffs across value, risk, and timelines • Build strong understanding of customer needs and business goals • Navigate a broad, complex stakeholder landscape across business and IT • Communicate priorities, progress, and risks with clarity and consistency • Coordinate across teams and dependencies to ensure end-to-end delivery

Role Description We are looking for a strategic, platform-minded leader to own the Applications Platform product area at Talkdesk, a market-leading, cloud-native Customer Experience platform. This is the foundational layer where all Talkdesk products live — the framework that ties together authentication, access management, billing, provisioning, fraud and abuse detection, support infrastructure, and user management into a cohesive ecosystem. This role is for a Director of Product Management who thinks in platforms, not features. You will define the vision and architectural direction for a horizontal product surface that other teams depend on, and you will work cross-functionally with Engineering, Design, GTM, and Executive leadership to ensure the platform scales with the business and enables Talkdesk to grow, evolve, and lead the market. Our environment moves fast and requires a Director who thrives in complexity, drives clarity across competing priorities, and builds the organisational muscle to deliver consistently at platform scale. You will be successful if you are: - Adaptable: Navigate ambiguity with confidence, operate with urgency, and bring clarity to environments where requirements are incomplete and tradeoffs are constant. - Results-oriented: Simplify complex problems, make tough decisions, and hold yourself and your team accountable to outcomes. - Data-fluent: Use data to drive platform investment decisions, define adoption and reliability metrics, and identify gaps before they become incidents. - A platform thinker: Understand that platform decisions have long tails and protect architectural integrity without becoming a blocker. - A people leader: Invest in your team and create clarity of purpose while holding a high bar for craft and execution. - Forward thinking: Co-own a multi-year platform strategy balancing macro vision with micro precision. - A domain expert: Understand SaaS platform architecture, identity and access management, and operational surfaces that enterprise customers depend on. In this role, you will: - Own the product vision, strategy, and roadmap for the Workspace Platform. - Define platform standards, extensibility models, and architectural constraints. - Partner with Engineering, Design, and GTM teams to ensure platform capabilities are delivered on time and aligned to business objectives. - Lead discovery and prioritisation in complex environments. - Engage with customers and internal stakeholders to understand operational needs. - Define and track success metrics across platform adoption, reliability, security posture, and operational efficiency. - Manage the product lifecycle across a portfolio of platform capabilities. - Build, lead, and mentor a team of product managers. - Represent the Workspace Platform in executive-level strategic planning. - Serve as the primary advocate for platform thinking across the organisation. Qualifications - High energy and genuine passion for platform product leadership. - Strong organisational and analytical skills, with excellent written and oral communication abilities. - A collaborative mindset and the ability to influence without authority. - Professionalism, dedication, and the ability to operate effectively in a global, remote-first environment. - Bachelor's degree in Business, Engineering, Computer Science, or a related field. Requirements - 8+ years of product management experience in an enterprise SaaS environment. - Demonstrated experience leading and growing product teams. - Deep understanding of identity, authentication, and access management systems. - Experience with billing, provisioning, or monetisation platforms. - Background in building products for operators, admins, or internal users. - Experience defining and owning platform standards, API design principles, or extensibility frameworks. - Strong analytical skills and comfort defining KPIs for platform products. - Demonstrated ability to drive cross-functional alignment. - Experience working in agile environments. - Familiarity with UI and UX frameworks and design systems is a plus. Benefits - Empowerment to drive meaningful impact. - Inclusive culture where diverse perspectives drive success. - Recognition as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS). - Multiple AI Breakthrough awards.

• Product Vision & Strategy: Define and champion a compelling multi-year product vision and roadmap for data and AI platforms, aligning technical milestones with Lyra's business growth, revenue objectives, and clinical goals. • GenAI & Modern Lifecycle Management: Drive high-impact opportunities leveraging generative AI, Large Language Models (LLMs), agentic AI, and advanced analytics, managing the entire lifecycle from ideation and rapid experimentation to scalable production deployment. • Cross-Functional Leadership: Collaborate extensively across complex matrixed stakeholder groups—including Product, Design, Engineering, Clinical Quality, and GTM teams—to embed smart AI capabilities directly into core member experiences and operations. • Responsible AI & Governance: Partner closely with Legal, Privacy, and Clinical leadership to maintain rigorous responsible AI practices. • Impact Metrics & Optimization: Design robust measurement and experimentation frameworks (such as online controlled A/B testing) to track model effectiveness, quantify business outcomes, and evaluate trade-offs between tactical execution and long-term research. • Technical Team Collaboration: Translate unstructured business pain points into crisp, detailed product requirements, acting as a translator between highly technical data disciplines and non-technical business leaders. • Mentorship & Culture: Lead by example, mentoring junior team members, sharing technical product management best practices, and actively fostering a highly rigorous, data-driven culture across the product organization.

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero-to-one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. The Product team at Airwallex is a group of passionate builders and problem-solvers who are obsessed with crafting customer-centric solutions that empower businesses to operate anywhere, anytime. We combine technical expertise with a deep understanding of our customers' needs to design and build unified, intuitive, and scalable products. As a team, we thrive in a collaborative and fast-paced environment, constantly iterating and pushing boundaries to deliver exceptional product experiences. This role will be part of Airwallex's Risk Platform team, building out our Anti-Fraud capabilities to protect our customers from Payment fraud. You will be responsible for developing and implementing strategies to prevent, detect, and mitigate fraud within our products and services at global scale, as well as leading Fraud-related product initiatives from ideation to launch. You will bring a fraud product to market, and productise a fraud product add on service for Airwallex to better serve our customers. Responsibilities: - Lead the strategy for our Payment fraud products and prioritise the roadmap for key features and capabilities - Work with commercial strategy teams to develop and enrich our customer facing fraud management offerings - Oversee the product lifecycle of our fraud prevention capabilities and tools for our risk analytics and operation teams and customers - Work with the risk analytics team to develop and implement fraud detection and prevention solutions, and monitor their effectiveness - Lead cross-functional teams, including engineering, data science, legal and compliance teams to develop market leading products that align with business objectives and regulatory requirements. - Manage Airwallex's team of Fraud Analysts and ensure proactive monitoring of fraud metrics, identification of patterns and trends, and gathering of insights to improve fraud prevention strategies and tooling. Requirement: - 7 to 15 years of overall professional experience - 5+ Years of experience in Payments Fraud or Payments Risk Management - Experience in product management, go-to-market propositions, product design, product planning and development - Excellent analytical, problem-solving, and communication skills Additionally, you should have: - Demonstrated high academic achievements across your Bachelor's or higher degree in a STEM field - Experience in Fintech or other domains with high conceptual complexity Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.