Role Description The Associate Customer Service Communications Partner supports HSN, and plays a fundamental role in shaping how our team members connect to our strategy, culture, and to our customer. You'll report to the Manager of CS Communications and be a trusted partner to the QVC Group CS&E leadership team. This role is remote; job seekers must reside in one of the following states to be considered: Florida, North Carolina, Tennessee, Virginia, Georgia, and Pennsylvania. This role may require you to be on site at our West Chester, PA location. What You'll Do - Create content, write and edit SOPs, and enhance messaging to engage our internal customers. - Be a prime contributor to CS&E team members, knowledgeable when handling customer calls, emails, and chats to support one-call resolution and reduce customer effort. - Evaluate possible customer or representative impacts when developing new programs or making changes in existing procedures to support all QVC Group CS&E divisions and departments. - Complete assigned projects and tasks that support CS&E programs, promotions, and procedures. Qualifications - Must demonstrate strong writing and editorial judgment by consistently translating complex business strategies into clear, concise, audience-appropriate messaging using the Smart Brevity framework. - Fluency with modern communications channels and tools, including intranets, video content, and knowledgebase platforms. - Comfortable using AI as an aid in writing, editing, and completing communications. - Bachelor's degree or 2+ years' experience with professional communications, marketing, or knowledgebase management. - Demonstrated project management skills. Benefits - Competitive compensation. - Paid time off. - Employee assistance program. - Parental leave. - Paid volunteer hours. - Amazing company discounts. - Health care benefits starting on day 1. - 401(k). - Tuition reimbursement benefits. Company Description QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road. QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance. If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.

• Leads the operational backbone of the US Medical Affairs function within GMS • Ensures compliant, efficient, and high‑quality execution of medical strategies across the PDx Radiopharmaceuticals care area portfolio • Enables delivery of Medical accuracy of promotional and communication materials • Oversee processes related to external material review, documentation governance, and cross‑functional medical compliance • Collaborate with colleagues from internal functions on cross-functional activities including Regulatory and Market Access • Ensure US operational compliance for publication planning and communication workflows • Partner with GMAPS S&O and leaders to embed AI into operating models • Coordinate US presence at scientific congresses

• Develop, review and approve scientific and educational materials for internal and external use • Lead or co-lead the Care Area(s) specific Medical Communication Plan at country level • Provide medical review and input for promotional materials in collaboration with care area leads • Oversee processes related to external material review, documentation governance, and cross‑functional medical compliance • Collaborate with colleagues from internal functions on cross-functional activities • Oversee operational processes supporting publications and congress planning in the US • Ensure US operational compliance for publication planning, authorship documentation, and post‑congress reporting • Maintain dashboards/reporting for publication progress, congress activities, and US medical communications workflows • Partner with GMAPS S&O, Care Areas, Program and Functional leaders to embed AI into operating models

Role Description The Senior Trust & Safety Specialist owns complex escalation resolution and data-driven fraud investigation at G2, serving as the primary senior IC responsible for protecting the integrity of G2’s marketplace by identifying fraud patterns, building detection rules, and making final enforcement decisions on the platform’s most sensitive cases. In This Role, You Will: - Escalations & Enforcement: - Serve as the primary owner of complex Trust & Safety escalations from internal teams and external customers and vendors, making documented, data-backed final decisions that set team precedent. - Resolve high-impact, sensitive cases end-to-end with little to no supervision; own the decision, the documentation, and the follow-through. Escalate only genuinely novel, precedent-setting situations to manager-level leadership. - Partner cross-functionally with Product, Engineering, and RevOrg to communicate enforcement decisions, surface patterns that require product-level fixes, and ensure T&S actions are understood and defensible across the organization. - Fraud Investigation & Data Analysis: - Use SQL and BI tooling (e.g. Looker, Snowflake) to independently investigate fraud trends across G2’s marketplace, identifying patterns of abuse including fake reviews, coordinated manipulation, fake accounts, and review gating. Quantify risk impact without hand-holding. - Own the full data-to-action loop: pattern identification → hypothesis testing → rule creation → implementation → outcome monitoring, driving to resolution. - Build and maintain dashboards and trend reports that surface active fraud signals, track key integrity metrics, and provide leadership with a clear, current view of platform health, proactively flagging emerging risks before they become incidents. - Policy, Process & Cross-Functional Impact: - Identify gaps in existing review integrity and fraud detection policies based on real-world investigation findings; propose specific, evidence-based enforcement updates and drive them to adoption in partnership with the Director of Trust & Safety. - Contribute to G2/GDM integration efforts by auditing moderation workflows across both platforms, identifying enforcement inconsistencies, and recommending unified approaches that raise the floor for both organizations. - Proactively surface systemic process improvement opportunities, whether in tooling, workflows, or policy, and take ownership of seeing them through. Qualifications - 3+ years of experience in Trust & Safety with hands-on exposure to automated or scaled enforcement systems. - Experience with content moderation, scaled enforcement programs, policy interpretation, and real-time incident response in complex environments. - Proven experience owning complex escalations end-to-end, internally (cross-functional) and externally (customers, vendors, partners) — with documented, defensible outcomes. - Strong, independent SQL skills: ability to write queries to extract and analyze large datasets without assistance. - Demonstrated ability to move from data → pattern identification → rule creation. - AI-Literate with an understanding of how LLM-based and classifier-driven enforcement systems behave in production. Requirements - Experience at a B2B marketplace, software review platform, or user-generated content environment. - Familiarity with BI/analytics tools such as Looker, Tableau, or Hex; experience with case management platforms (Salesforce, Zendesk, or Jira). - Familiarity with AI safety concepts such as evaluation design, data quality, labeling strategies, and continuous improvement loops, applied through an operational lens. Company Description At G2, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status.