Role Description We are looking for a Content Strategist to manage all writing material we create for business purposes, from online guides and articles to newsletters and social media posts. Content Strategist responsibilities include: - Publishing our monthly newsletter - Tracking website traffic and user engagement - Generating new blog post topics - Ensuring our web content is on brand and adds value to existing and potential customers If you have creative ideas about how to engage our audience online and have experience producing new content types, we’d like to meet you. Please share a portfolio or links to your published work, along with your application. Responsibilities: - Must use Helium10 - Writing high-converting copy for Amazon listing - Extensive research on competitors' listings - Creating listings that rank well by incorporating keywords - Knowing where to place keywords for maximum effectiveness - Understanding character limitations for the title, bullets, and product description - Knowing basics of the Amazon A9 algorithm and having worked on Amazon A+ / EBC - Understanding SEO concepts for blogs and website content Qualifications - Proven work experience as a Content Strategist, Content Manager or similar role - A portfolio of published articles - Experience in project management is a plus - Knowledge of Content Management Systems, like WordPress - Basic understanding of HTML and web publishing - Familiarity with SEO guidelines and keyword research tools (e.g. Moz and Google Keyword Planner) - Experience using social media for business - Solid writing and editing skills in English - Time-management skills - Ability to guide and motivate team members

• Research startups, markets, and target audiences • Define positioning, ICP, and messaging frameworks • Create weekly/monthly content strategies • Plan content formats (posts, threads, storytelling, etc.) • Convert complex ideas into simple, clear narratives • Optimize content based on performance insights

Content Strategist III Location: Remote in the US Placement Type: Temporary Salary: $44-58 Hourly W2 Job Description We are seeking a proactive and motivated Content Strategist to join a dynamic team, where you will directly shape the support experience for a vast global user base. This role is perfect for someone who blends a passion for innovative products with an unwavering commitment to delivering outstanding user experiences. You will leverage data-driven insights, a start-up mindset, and deep content expertise to craft clear, effective resources that empower users to maximize their engagement with the platform. Your work will be crucial in building content that fuels cutting-edge Generative AI experiences, directly influencing how millions interact with support and discover solutions. What You’ll Do: * Conduct Root Cause Analyses (RCAs) on user support tickets to pinpoint issues within the support chatbot, including issue replication and debugging, and scope their prevalence and impact using available data tools. * Resolve identified content issues through strategic updates, prompt engineering, and index patching, iterating continuously to ensure accuracy and quality. * Triage and escalate issues beyond content, such as retrieval, response generation, or platform bugs, routing them to relevant teams (e.g., Engineering, Support Operations) with clear, well-documented context. * Thoroughly test and validate the support chatbot to verify issue resolution post-fix, debugging further if problems persist. * Write, edit, test, and improve online help content and customer support responses, grounded in a robust content strategy. * Develop and refine content specifically designed to enable advanced Generative AI experiences. * Apply, maintain, and champion content standards and best practices across the team, ensuring consistency and excellence. * Utilize data to inform critical content decisions and collaborate with cross-functional teams to continuously enhance support experiences. * Manage multiple projects simultaneously with meticulous attention to detail, expertly navigating tight and frequently shifting deadlines. * Collaborate closely with Product, Engineering, and Operations teams to craft effective, empathetic support messaging. * Raise constructive feedback and process improvement recommendations with associated teams to continuously enhance workflows and tooling. Must-Have Qualifications: * Bachelor’s degree in English, Communications, or a relevant field (or equivalent international qualification). * 2+ years of experience in a technical writing or content strategy role. * 6+ months of experience writing content for Generative AI. * Demonstrated critical thinking and editorial judgment around complex, sensitive topics, with a proven track record of managing large AI-enabling content sets. * Proven ability to plan and write online help content and customer support responses for social media platforms and/or mobile apps. * Experience with content management systems (CMS) and project management tools. Nice-to-Have Qualifications: * Project management experience, including navigating ambiguity and balancing competing priorities. * Familiarity with data analysis, XML editing, and AI tools. * Experience conducting root cause analysis or debugging user-facing product issues. * Comfort working with basic data querying or scripting tools to scope issue prevalence.

Role Description The AI Content Specialist owns DemandTec's content output across channels: our owned newsletter, social media presence, thought leadership, and CPG network engagement content. This role is designed from the ground up for someone who uses AI tools as a core part of their production workflow, not an occasional shortcut. Strong editorial judgment combined with genuine AI fluency is what makes this role high-leverage and high-impact. - Write, produce, and publish content that builds category authority, grows our owned audience, and supports demand generation programs, working closely with the PMM and SVP on editorial direction. AI-Native Content Production - Own the end-to-end content production process using AI tools (such as Claude, Jasper, or equivalents) to draft, edit, and publish content at scale across formats and channels. - Develop and maintain prompt frameworks and AI-assisted workflows that ensure consistent brand voice and editorial quality across all content output. - Own and maintain the content calendar across channels and audiences, hitting publishing cadences reliably without sacrificing quality. The CTI Brief Newsletter - Own DemandTec's flagship newsletter, The CTI Brief, from editorial direction through copy to send, building it into a must-read for retail and CPG trade professionals. - Develop editorial themes aligned to DemandTec's category positioning and thought leadership priorities. - Track and optimize performance: open rates, click-through rates, subscriber growth, and audience quality. Social Media - Own DemandTec's LinkedIn presence including company page content, post cadence, and executive social support for key leaders. - Build and execute a social content calendar that reinforces category ownership, surfaces proof points, and drives meaningful engagement with our retail and CPG audience. Thought Leadership and Campaign Content - Draft blog posts, articles, and POV content in partnership with the PMM and SVP, supporting category authority and demand generation campaigns. - Develop content supporting CPG network engagement programs targeted to the 7,800+ supplier community on the platform. - Partner with the Brand and Events marketer to ensure content supports event campaigns, trade show presence, and sponsored placements. Qualifications - 1 to 3 years of content experience in B2B technology, SaaS, or a related field. - Genuine fluency with AI content tools: you use them daily, you know their limits, and you apply your own editorial quality control. - Strong writing fundamentals: clear, audience-aware copy with a track record of producing content that earns attention, not just fills a calendar. - Experience contributing to a B2B social media presence with measurable results. - Organized and self-managing: you can own a multi-channel content calendar with minimal oversight. Requirements - Preferred experience writing for retail, CPG, supply chain, or enterprise software audiences. - Newsletter or email marketing experience with ownership of performance metrics. - Familiarity with HubSpot or similar tools for content distribution and tracking. Benefits - Base salary: $50,000 to $60,000, commensurate with experience. - Comprehensive benefits package including health, dental, and vision insurance. - 401(k). - Paid time off. - Professional development support. Equal Opportunity and Work Authorization DemandTec is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by applicable law. Candidates must be authorized to work in the United States without employer sponsorship, now or in the future. This position does not offer visa sponsorship.