Role Description As an Operations Manager, you will take full ownership of the day-to-day operations of the company's boutique short-term rental management and interior design business. You will be responsible for overseeing operations, managing teams, improving processes, and ensuring smooth execution across the business. The goal of this role is to enable the founders to step away from daily operational tasks, client management, problem-solving, and follow-ups, allowing them to focus on strategic growth and business development. This role is ideal for someone who wants to take extreme ownership, make decisions, and drive results—not just complete tasks. Duties and Responsibilities - Lead, manage, train, and develop a team of independent contractors consisting of the Operations Coordinators and Property Care Concierge team, and have overall accountability for cleaners, maintenance vendors, and contractors. - Own daily operations across all properties, ensuring tasks are completed, issues are resolved, and nothing falls through the cracks. - Remove the founders from day-to-day operations, client management, team follow-up, and recurring operational decisions. - Hold the team accountable to clear standards, including coaching, performance improvement plans, and replacing underperformers when needed. - Oversee property readiness, quality inspections, cleanliness, stocking, maintenance follow-up, guest materials, and listing accuracy. - Proactively review property listings and welcome guides, photos, amenities, sleeping arrangements, rules, and descriptions for accuracy to ensure they match the real guest experience. - Be the main point of contact for owner/client communication for day-to-day operational matters using professionalism, clarity, and appropriate boundaries. - Oversee guest issue resolution and coach the Operations Coordinators on tone, decision-making, and service recovery. - Lead onboarding operations for new properties from signed contract to successful launch. - Improve SOPs, supporting technology and apps, checklists, task management, reporting, and team rhythms so the business becomes more scalable and less founder-dependent. - Identify recurring issues, fix root causes, and continually improve the guest, owner, and team experience. - Improve operational profitability by identifying unnecessary expenses, recurring inefficiencies, and better vendor/team structures. - Lead strategic initiatives such as launching vendor sourcing, or tech/tool integrations. - Support the CEO in scaling the business and onboarding team members as needed. - Serve as a thought partner to the CEO, contributing to business planning and growth strategy. Qualifications - Proven experience leading operations, hospitality, property management, short-term rentals, real estate, customer service, or another service business. - Comfortable using tools such as Hospitable, Monday.com, Turno, Google Drive, Airbnb, Vrbo, smart lock systems, and other property management platforms. - Exceptional attention to detail and follow-through, with a strong capacity to retain information about multiple properties ensuring successful issue resolution in a timely manner. - Strong leadership skills with the ability to create a high-performing team through coaching, delegation, holding people accountable, making tough decisions, and managing team members. - Hospitality/customer-first mindset, ensuring our high standards are met for both guests and clients. - Excellent written and verbal communication with clients, guests, vendors, and team members. - Highly proactive, highly autonomous, self-directed, and able to take ownership without requiring constant supervision or hand-holding. - Strong accountability, initiative, and the ability to identify problems and proactively implement solutions. - Comfortable managing multiple properties, priorities, people, and deadlines at once. - Strong operational management, problem-solving skills, and calm judgment under pressure. - Systems-minded and process-driven, with the ability to improve processes, create meaningful operational reporting and performance metrics, and build scalable systems to support company growth. - Able to think both strategically and operationally, provide honest feedback and operational recommendations, and protect the company's standards while leading with warmth, fairness, and backbone. - Interested in growing alongside the company, supporting future hiring and team-building efforts, and being a strong cultural fit for a long-term leadership position.

Role Description The Territory Business Manager will report into their respective Regional Director of Sales and will serve as a key member of the Industrial Channel Distributor focused sales team. The primary mission of this individual is to maintain and manage distributor relationships at the local level. This person must have the ability to learn and express the value of IPG’s multiple product lines, “THE BUNDLE”. - Act as the “Quarterback” at the distributor promoting IPG program and product solutions to effectively sell the bundle to our distributor partners within assigned territory. - Accountable for Revenue and Net CM$ for ALL distributors and all products within the assigned territory, while working with partner Inside Sales Reps and Territory Account Representatives that support the territory. - Primary customer contact for local distribution within territory driving the benefits of our Program. - Act as the tape expert for the territory. - Provide the necessary resources and act as a liaison to our distributors to enable them to promote and grow IPG’s full product suite. - Develop our distribution partners through training of their DSR’s, making joint end user calls, and broadening their support of the IPG product offering. - Manage distributor health and conduct quarterly business reviews to maintain and develop existing relationships. - Work with our Business Development Specialists and Technical Application Specialists to aid distributors and end-users in finding the correct solution to meet their individual needs. - Run product trials and evaluations through sales cycle. - Strict adherence to CRM software in a routine and timely manner with quality targets, initiatives and other appropriate sales activities. - Keep management up-to-date with competitive information such as new products, competitive price books, and price increase and decrease letters. - Work proactively with customer service and the pricing team to resolve any outstanding issues within 24 hours. - Ensure that the implementation and compliance of major and national accounts initiatives and plant audits are completed in a timely fashion. Qualifications - Bachelor’s degree in Business Administration, Marketing or related Field. - 6-7 Years of Sales Experience in Industrial/Packaging or related industry. - Core competence on all product lines is required. - Ability to think ahead and plan over 1-2 year time span. - Ability to organize and manage multiple priorities. - Sales and service systems development and deployment. - Problem analysis and problem resolution at both a strategic and functional level. - Technical skills in strategic planning and sales planning. - Distributor training and development. - Strong customer orientation. - Excellent interpersonal and communication skills including presentation skills. - High performance teams and a strong team player. - Commitment to company values. - Highly skilled with CRM usage and Sales Tracking. - Professional appearance and behavior while representing IPG. Benefits - Competitive pay. - Extensive benefits that support you and your family. - Exciting career development opportunities. - Ongoing training and support to enhance skills or advance your career.

• Lead Cloud Alliance Strategy: Act as Pigment’s dedicated alliance lead for GCP (and future providers), owning the relationships, revenue motions, and end-to-end co-sell execution to drive measurable pipeline. • Drive Partner Ecosystem Growth: Develop and execute strategic business plans to achieve pipeline, revenue, and delivery goals, including recruiting and managing strategic consulting partners to expand market coverage. • Manage Marketplace & Operations: Own GCP Marketplace presence end-to-end—including ACE hygiene, program enrollment, and marketplace integration platform management—to ensure operational compliance and seamless deal flow. • Pipeline & Sales Acceleration: Drive sourced and influenced revenue by coordinating joint account planning, opportunity registration, and partner-led sales motions with cloud field teams. • Cross-Functional Collaboration: Partner closely with Sales, Solutions Consultants, Marketing, and Partner teams to enable field teams on partner capabilities and execute co-branded campaigns that strengthen market positioning. • Performance & Stakeholder Management: Monitor partner health and performance (certifications, adoption, engagement) while facilitating ongoing stakeholder alignment through territory planning and executive-level business reviews. • Program Optimization: Identify and operationalize new cloud programs, credits, and funding opportunities to maximize the partnership's impact. • Product Innovation: Collaborate with product, engineering and technical stakeholders to drive co-innovation and cloud provider integration roadmap for the benefit of our joint customers.

• Develop a business plan outlining target revenues and objectives • Drive partner revenue growth through planning and execution with key alliance partners • Maintain relationships with senior executives at partner organizations • Collaborate with internal teams for partner success • Develop a technical enablement strategy that supports channel sales strategy • Strategize with marketing on programs/events/campaigns for partners