Empowering a Modern Digital Government.
Senior Principal Product Manager – GXI
Location
United States
Posted
7 days ago
Salary
$145K - $195K / year
Seniority
Senior
Job Description
Senior Principal Product Manager – GXI
Granicus
• Own portfolio-level business outcomes including revenue growth, retention, platform adoption, and customer expansion. • Develop a deep understanding of government customers, including their constituent engagement goals, internal workflows, operating models, data needs, and backend processes. • Spend regular time with customers, prospects, and customer-facing teams to inform roadmap priorities and validate product decisions. • Clarify GXI’s role across the Granicus Experience ecosystem, including its relationship to GXC and GXA. • Define product-led growth pathways that drive adoption, activation, expansion, and retention. • Identify packaging and monetization opportunities, including what should be bundled, premium, cross-sold, or used to support upgrade motions. • Partner with UX and research to turn customer needs into intuitive, high-value product experiences for both external-facing and internal government use cases. • Drive alignment among senior leaders across engineering, design, product marketing, sales, customer success, finance, and other business stakeholders. • Use customer feedback, product usage data, market signals, and commercial input to make disciplined prioritization decisions and document best practices for Emerging Product Team. • Establish success metrics for GXI, including adoption, engagement, customer value, operational impact, expansion, retention, and revenue impact. • Communicate roadmap, strategy, tradeoffs, and outcomes clearly to executive and cross-functional audiences, including Board-level presentation slides. • Partner with executive leadership to define long-term investment priorities.
Job Requirements
- Senior product management experience in B2B SaaS, platform products, data/AI products, customer experience, civic technology, workflow automation, or enterprise software.
- A strong customer orientation and a track record of using direct customer discovery to shape product strategy and roadmap decisions.
- Ability to understand complex customer workflows, including both public-facing experiences and internal operational processes, and translate them into clear product requirements, differentiated experiences, and measurable outcomes.
- Experience defining product-led growth, packaging, pricing, monetization, or expansion strategies.
- Strong technical fluency and ability to partner effectively with engineering, architecture, data, and AI teams.
- Excellent communication skills, including the ability to bring clarity to ambiguity and align stakeholders around a shared direction.
- Strong analytical judgment, with comfort using qualitative and quantitative inputs to prioritize product investments.
- High ownership mindset, bias for action, and ability to influence across functions without formal authority.
- Experience with public sector, government technology, civic engagement, digital services, customer communications, case management, workflow automation, or government operations.
- Experience with AI, analytics, personalization, journey orchestration, audience segmentation, operational intelligence, or customer experience insight products.
- Experience managing products across multiple packages, tiers, customer segments, or commercialization motions.
- 10-15 + years of experience in enterprise SaaS and/or Government Technology, preferably in product management or similar customer-oriented roles.
- Demonstrated success in externally facing product roles involving customer engagement and GTM readiness.
- Strong communication and storytelling skills, comfortable leading executive conversations and customer-facing discussions.
- Experience driving pricing strategy, customer pilots, or market validation programs.
- Strategic mindset with a high degree of comfort in ambiguity and cross-functional complexity.
- Deep understanding of enterprise buying behaviour and public sector/government technology markets.
Benefits
- Flexible Time Off – Take the time you need to rest, recharge, and live your life.
- Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
- Work From Home Reimbursement – Support a productive home office environment.
- Multiple Health Plan Options – Including a 100% employer-paid plan.
- Employer HSA Contributions – When enrolled in a High-Deductible Health Plan.
- Fitness Reimbursement Program – Stay active, your way.
- On-Demand Mental Health Support – Access to Headspace and other wellness tools.
- Paid Parental Leave – For both birthing and non-birthing parents.
- Traditional & Roth 401(k) – With a generous company match.
- Life & AD&D Insurance – 100% employer-paid coverage for peace of mind.
- Online Learning Platforms – Fuel your professional development.
- Competitive Salary & Bonuses – Your contributions are valued and rewarded.
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