• Build and maintain strong relationships with assigned clients • Conduct regular check-ins to assess client and traveler satisfaction • Oversee the development and execution of client onboarding and travel strategies • Act as a key escalation point for high-profile client issues • Develop and implement travel program strategies that align with client goals • Analyze market trends and client feedback to identify opportunities for service improvement • Establish and monitor key performance indicators to measure the success of client service level agreements • Work closely with other departments to ensure a coordinated approach to client satisfaction • Client on boarding and product implementation, maintenance, and training

• Lead the charge in shaping our company's growth trajectory and elevating the customer experience to new heights • Champion a customer-centric ethos throughout the organization, meticulously overseeing the customer lifecycle to ensure unparalleled satisfaction and unwavering value demonstration • Spearhead the formation and management of Account Management teams • Cultivate and fortify customer relationships to drive revenue growth and deliver exceptional service • Showcase portfolio insights and industry best practices to clients • Effectively relay customer feedback and requirements internally to align cross-functional teams • Design and implement processes to standardize and enhance customer experiences • Collaborate closely with Sales and Marketing teams to facilitate seamless onboarding experiences for clients

• Manage partner relationships in and around Chicago, Illinois, by building and nurturing strong, long-term in-person connections within the assigned territory and serving as the primary point of contact. • Develop and execute a strategic channel sales plan tailored to market needs, setting clear goals and performance expectations for partners. • Identify, recruit, and seamlessly onboard new strategic partners to drive growth and expand market reach. • Provide ongoing sales training, tools, and resources to equip partner teams with the knowledge needed to sell the company’s products effectively. • Act as a trusted resource for partners, offering guidance on product positioning, sales techniques, and competitive advantages. • Represent the company at trade shows, conferences, and networking events to strengthen partnerships and identify new business opportunities. • Collaborate with partners to develop joint sales plans, track performance, and implement initiatives to increase revenue and market share. • Conduct quarterly business reviews (QBRs) to assess partner performance, analyze sales data, and refine strategies to optimize sales effectiveness. • Maintain accurate records in CRM systems, track key performance indicators (KPIs), and provide insights to leadership. • Work closely with internal teams (sales, marketing, product, etc.) to ensure alignment with partner goals and support business growth.

• Develop and execute AB Global’s overall partnership strategy across ATS, HRIS, PEOs, HR buying groups, and strategic channels. • Build scalable partnership programs that support long-term growth and recurring revenue. • Identify white-space opportunities and emerging platforms within the HR ecosystem. • Proactively source, pitch, and secure new strategic partnerships. • Own outreach, negotiations, and partnership agreements from start to finish. • Build a consistent inbound and outbound partner pipeline. • Drive measurable revenue through partner-sourced and partner-influenced opportunities. • Establish KPIs for each partnership and hold programs accountable to performance. • Forecast partnership growth and report results to leadership on a regular basis. • Act as the primary relationship owner for assigned partners. • Ensure partners are fully enabled with training, collateral, integrations, and ongoing support. • Maintain strong executive-level and day-to-day relationships with partner teams. • Partner with Sales to align on pipeline, deal strategy, and co-selling efforts. • Collaborate with Marketing on co-branded campaigns, marketplace listings, and partner launches. • Work closely with Product and Integrations teams to prioritize partner needs and roadmap alignment. • Continuously refine partnership programs to improve activation, utilization, and ROI. • Identify underperforming partnerships and create action plans to improve or sunset them. • Build repeatable processes that allow the partnership function to scale efficiently.