Role Description The rocket is leaving the launchpad, and we’re seeking an upstart analytical mind who enjoys engaging with clients, gathering on-site details, and ensuring service delivery. As the Revenue Optimization Manager, you will lead a portfolio of assets, making real-time pricing decisions and supporting key operational actions. You will be an integral part of our revenue engine—providing data and analytics to clients and partners to ensure maximum REVPAS for each asset. You will also be responsible for ensuring client satisfaction by collaborating with our revenue and product teams to iterate on and deliver a world-class product. Direct Responsibilities - Revenue Management & Yield Strategy: Analyze market trends, occupancy data, booking lead times, and competitor pricing to develop dynamic pricing strategies and revenue maximization techniques. - Client-Focused Execution: Directly manage relationships with asset owners, delivering strategic recommendations and regular performance reviews to drive client success. - Advanced Analytics: Use data-driven insights to forecast demand, evaluate pricing performance, and proactively identify opportunities for revenue uplift. - Platform Optimization: Continuously enhance Ocra’s platform utilization, collaborating closely with product and technology teams to ensure operational effectiveness and scalability. - Reporting & Communication: Create clear, actionable reports and dashboards tailored to client objectives and internal stakeholders, clearly demonstrating ROI and revenue impacts. - Process Development: Implement best practices and SOPs to streamline operations, ensure consistency across accounts, and facilitate efficient client onboarding and support. Qualifications - 2+ years of direct experience in revenue management, pricing analysis, or yield management, preferably within hospitality, parking, travel, or similar B2B industries. - Exceptional analytical skills with expertise in Excel, BI tools, and familiarity with pricing software. - Proven ability to communicate complex analytical findings clearly and persuasively to diverse audiences. - Strong organizational skills and ability to manage multiple clients simultaneously in a fast-paced, remote-first environment. - Demonstrated capability in scaling revenue management strategies from initial concept through broad implementation. Requirements - Experience with inventory and pricing management specifically in parking, hospitality, or mobility-related industries. - Familiarity with SQL, data visualization tools (Tableau, Power BI, Looker), or advanced data analytics tools. - Prior experience working in a managed service or client-facing analytics consulting role.

Role Description We are seeking a highly motivated and experienced Senior Accounting Manager to lead our accounting operations and financial close process. Reporting directly to the CFO, this individual will play a critical leadership role in ensuring accurate financial reporting, strengthening internal controls, driving process improvements, and supporting strategic growth initiatives. This is an excellent opportunity for an accounting professional who enjoys building scalable processes, leading teams, leveraging technology and automation, and making a meaningful impact within a rapidly growing organization. The ideal candidate combines strong technical accounting expertise with operational leadership and a continuous improvement mindset. What You'll Do - Financial Reporting & Close Management - Lead and oversee monthly, quarterly, and annual close processes, ensuring accuracy, completeness, and timeliness. - Prepare and review consolidated financial statements in accordance with U.S. GAAP. - Ensure the integrity of the general ledger and supporting reconciliations. - Develop and maintain executive-level financial reporting packages and dashboards for leadership. - Partner with the CFO to provide meaningful financial insights and recommendations. - Accounting Operations - Oversee all core accounting functions, including: - Accounts Payable - Accounts Receivable - Payroll - Fixed Assets - General Ledger Accounting - Cash and Treasury Support - Maintain and enhance accounting policies, procedures, and the chart of accounts. - Ensure compliance with accounting standards and regulatory requirements. - Internal Controls & Compliance - Design, implement, and continuously improve internal controls and accounting processes. - Coordinate annual audits and serve as the primary owner of audit preparation activities. - Prepare audit schedules, support requests, and coordinate with external auditors. - Manage federal, state, and local tax compliance processes in partnership with external tax advisors. - Systems, Automation & Process Improvement - Lead accounting transformation initiatives focused on automation, efficiency, and scalability. - Identify opportunities to streamline workflows and reduce manual processes. - Support implementation and optimization of ERP systems, close management tools, reporting solutions, and AP automation platforms. - Drive continuous improvement initiatives across the accounting function. - Planning & Strategic Support - Support annual budgeting, forecasting, and financial planning processes. - Perform variance analysis and provide actionable insights to leadership. - Assist with acquisition integrations and accounting process standardization as the company continues to grow. - Team Leadership - Lead, mentor, and develop a high-performing accounting team, including international accounting staff and outsourced accounting resources. - Establish clear performance expectations and accountability measures. - Foster a collaborative, growth-oriented culture focused on professional development and operational excellence. - Participate in recruiting, onboarding, and developing future accounting talent. What Success Looks Like - Take ownership and operate with a strong sense of accountability. - Thrive in a dynamic, high-growth environment. - Demonstrate exceptional attention to detail while maintaining a strategic perspective. - Build strong relationships across departments and leadership levels. - Communicate complex financial information clearly and effectively. - Continuously seek opportunities to improve processes, controls, and systems. Qualifications - Bachelor's degree in Accounting, Finance, or a related field. - 6+ years of progressive accounting experience. - 2+ years of leadership or supervisory experience managing accounting teams. - Strong understanding of U.S. GAAP and financial statement preparation. - Experience managing month-end close processes for multi-entity or multi-location organizations. - Proven ability to implement and improve accounting processes and internal controls. - Advanced Microsoft Excel skills and strong financial analysis capabilities. - Experience working in fast-paced, growth-oriented environments. Preferred Experience - CPA designation strongly preferred. - Public accounting experience, particularly with a Big Four or national accounting firm. - Experience in restaurant, retail, hospitality, franchise, or other multi-unit operating environments. - Experience with acquisitions, integrations, and scaling finance functions. - Experience with Sage Intacct or similar cloud-based ERP systems. - Experience with AP automation, close management, reconciliation, and financial reporting tools. - Knowledge of POS systems and back-office platforms commonly used in multi-location businesses.

Role Description As an Account Manager on our Client Services team, you will play a key role in managing political, voter contact, and public affairs/issue advocacy client accounts. You’ll be responsible for delivering high-impact communication programs, ensuring client satisfaction, and supporting the strategic goals of our team. This role requires a proactive, detail-oriented professional who thrives in a fast-paced, deadline-driven environment. Key Responsibilities - Serve as the primary point of contact for a portfolio of political/voter contact and public affairs/issue advocacy client accounts. - Build and maintain strong client relationships, ensuring consistent communication and satisfaction. - Plan, execute, and optimize multi-channel voter contact and issue advocacy programs. - Manage project timelines, budgets, and deliverables with precision. - Collaborate with internal teams to ensure seamless execution of services, including: - Outbound/inbound calls - Digital and text-based outreach - Town hall events and conferencing - Data enhancement and cloud-based tools - Oversee client onboarding, invoicing, and accounts receivable. - Draft and manage approval of scripts, messages, and campaign content. - Monitor performance metrics (KPIs), troubleshoot issues, and implement improvements. - Prepare and present detailed client reports and strategic recommendations. - Support proposal development and contribute to sales and marketing efforts. - Provide occasional support to internal teams, including mail production, QA, and help desk. Qualifications - Bachelor’s degree or equivalent professional experience. - Background or strong interest in: - Politics, public affairs, government relations - Survey research, polling, digital or direct marketing - 3+ years in account management, project management, or client services preferred. - Exceptional organizational and multitasking skills. - Strong written and verbal communication abilities. - High attention to detail and commitment to quality. - Self-motivated, action-oriented, and results-driven. - Proficient in Microsoft Office, especially Excel and Word. - Strong analytical and problem-solving skills. - Demonstrated integrity, professionalism, and a collaborative mindset. Benefits - At FLS, you’ll be part of a mission-driven team that values innovation, accountability, and impact. - Whether you're working from our Saint Paul office or remotely, you'll contribute to meaningful campaigns that shape public opinion and drive civic engagement.

Role Description The Principal Strategic Customer Success Account Manager (CSAM) partners with Vertex’s most strategic customers to drive value realization, retention, and growth. This role serves as a trusted advisor, combining human judgment with AI-driven insights to proactively guide customer outcomes. The Principal CSAM owns the end-to-end relationship across a portfolio of high-touch accounts, using predictive health signals and engagement data to identify risks, prioritize actions, and drive expansion. The role leads executive engagement and cross-functional collaboration across Sales, Support, Professional Services, Product Management, Research, Development, and Engineering to accelerate adoption, support renewals, and deliver a seamless customer experience. This position focuses on delivering high-impact engagement at critical moments while enabling scale and consistency through AI-driven strategies. Essential Job Functions & Responsibilities - Serve as the primary strategic relationship owner for high-value accounts, acting as a trusted advisor and escalation point for complex situations. - Own customer lifecycle outcomes, including value realization, retention (GRR), and expansion (NRR), aligned to customer business objectives. - Translate technical signals, adoption trends, and engagement data into clear business impact and executive-level insights. - Proactively leverage AI-generated insights, predictive health signals, and product usage data to identify risks, opportunities, and recommended actions. - Lead cross-functional 'path to green' plans for at-risk accounts and ensure mitigation execution. - Lead executive-level engagements, including business reviews, value realization checkpoints, and risk mitigation discussions. - Drive product adoption, sustained usage, renewals, and referenceability through outcome-based planning. - Identify and develop expansion opportunities aligned to customer value, partnering with Sales to influence pipeline development and deal progression. - Ensure alignment between high-touch engagement and AI-powered digital journeys to deliver continuous, proactive customer coverage. - Capture and elevate customer feedback, insights, and use cases to influence product strategy and overall customer experience improvements. - Lead and sponsor strategic initiatives to improve scalability, consistency, and customer outcomes. - Partner across teams to enhance customer experience and accelerate account growth. - Utilize Salesforce, Gainsight, and AI-enabled tools to document customer health, engagement, risks, and outcomes. - Balance customer needs with Vertex capabilities to drive sustainable, long-term outcomes. Supervisory & Leadership Responsibilities - Provide coaching and develop support to team members, where applicable. - Lead cross-functional driving accountability for outcomes without direct authority. - Establish best practices for AI-enabled customer engagement, value realization, and risk management. - Support workforce planning and portfolio strategy aligned to business priorities. - Contribute to initiatives that scale Customer Success coverage, improve operational efficiency, and reduce cost-to-serve. Qualifications - 10+ years of experience, including 8+ years in Customer Success or related roles. - Experience managing strategic, high-value customer relationships. - Strong business acumen and ability to use data to manage risk and growth. - Strong communication, executive presentation, collaboration, and influencing skills. - Experience with Salesforce, Gainsight, or similar platforms. - Equivalent experience may be accepted in place of a degree. Preferred Qualifications - Bachelor’s degree in Business, Technology, or a related field. - Experience with AI-enabled or data-driven Customer Success models. - Familiarity with enterprise SaaS, ERP, or tax/compliance solutions. - Consulting or strategic advisory experience is preferred. - Understanding of value realization and customer-driven product strategy. Other Qualifications - The Winning Way behaviors that all Vertex employees need in order to meet the expectations of each other, our customers, and our partners. - Communicate with Clarity - Be clear, concise and actionable. Be relentlessly constructive. Seek and provide meaningful feedback. - Act with Urgency - Adopt an agile mentality - frequent iterations, improved speed, resilience. 80/20 rule – better is the enemy of done. Don’t spend hours when minutes are enough. - Work with Purpose - Exhibit a “We Can” mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results. - Drive to Decision - Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer outcomes. - Own the Outcome - Defined milestones, commitments and intended results. Assess your work in context, if you’re unsure, ask. Demonstrate unwavering support for decisions. Pay Transparency Statement US Base Salary Range: $114,500.00 - $148,800.00. Base pay offered to new hires may vary based upon factors including relevant industry and job-related skills and experience, geographic location, and business needs. The range displayed does not encompass the full potential of the role, which allows for further growth and career progression. In addition, as a part of our total compensation package, this role may be eligible for the Vertex Bonus Plan (VOB), a role-specific sales commission/bonus, and/or equity grants. Learn more about Life at Vertex and connect with your recruiter for more details regarding Vertex's compensation and benefit programs.