FLS Connect is an equal opportunity employer and is committed to building a diverse workforce. FLS Connect participates in the Work Opportunity Tax Credit (WOTC) program, a federal tax credit that helps employers hire individuals from targeted groups who face barriers to employment.
Account Manager - Issue Management
Location
United States
Posted
6 days ago
Salary
$60K - $65K / year
Seniority
Lead
Job Description
Account Manager - Issue Management
FLS CONNECT LLC
Role Description As an Account Manager on our Client Services team, you will play a key role in managing political, voter contact, and public affairs/issue advocacy client accounts. You’ll be responsible for delivering high-impact communication programs, ensuring client satisfaction, and supporting the strategic goals of our team. This role requires a proactive, detail-oriented professional who thrives in a fast-paced, deadline-driven environment. Key Responsibilities - Serve as the primary point of contact for a portfolio of political/voter contact and public affairs/issue advocacy client accounts. - Build and maintain strong client relationships, ensuring consistent communication and satisfaction. - Plan, execute, and optimize multi-channel voter contact and issue advocacy programs. - Manage project timelines, budgets, and deliverables with precision. - Collaborate with internal teams to ensure seamless execution of services, including: - Outbound/inbound calls - Digital and text-based outreach - Town hall events and conferencing - Data enhancement and cloud-based tools - Oversee client onboarding, invoicing, and accounts receivable. - Draft and manage approval of scripts, messages, and campaign content. - Monitor performance metrics (KPIs), troubleshoot issues, and implement improvements. - Prepare and present detailed client reports and strategic recommendations. - Support proposal development and contribute to sales and marketing efforts. - Provide occasional support to internal teams, including mail production, QA, and help desk. Qualifications - Bachelor’s degree or equivalent professional experience. - Background or strong interest in: - Politics, public affairs, government relations - Survey research, polling, digital or direct marketing - 3+ years in account management, project management, or client services preferred. - Exceptional organizational and multitasking skills. - Strong written and verbal communication abilities. - High attention to detail and commitment to quality. - Self-motivated, action-oriented, and results-driven. - Proficient in Microsoft Office, especially Excel and Word. - Strong analytical and problem-solving skills. - Demonstrated integrity, professionalism, and a collaborative mindset. Benefits - At FLS, you’ll be part of a mission-driven team that values innovation, accountability, and impact. - Whether you're working from our Saint Paul office or remotely, you'll contribute to meaningful campaigns that shape public opinion and drive civic engagement.
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