• Drive Customer Satisfaction • Advocate for the customer by leading service calls and installations • Resolve high-pressure customer issues • Create a culture of ownership and accountability • Develop a robust continuous improvement and accountability culture • Ensure all processes are documented and improved • Act as a primary customer of the Danaher Business System

• Establish and maintain high standards of customer service for staff, customers and vendors • Identify and maximize revenue drivers while optimizing the overall guest and artist experience • Possess excellent working knowledge and oversight of Health & Safety and Security plans and protocols • Oversee Recruiting, training, scheduling, and motivation of a highly skilled and functioning team of full and part-time staff • Manage team to high standard through clear communication of goals and expectations • Create and maintain a positive venue culture with employees, guests, and visiting artists • Collaborate with all departments and divisions including Marketing, Premium Seat Sales, Food and Beverage, Ancillary Sales, Security, and Sponsorship teams to create innovative offerings that drive incremental revenue growth, fan and partner engagement, safety, and profitability • Responsible for meeting staffing levels and budget targets of concerts • Manage relationship with State and municipal governments • Create and maintain positive interactions and partnerships with landlord and building management, local business, and homeowner organizations • Oversee food and beverage performance and strategies (point of sale ratio, variety, etc.) • Develop and implement best practices for traffic, parking operations, and pedestrian queuing • Day to day management of all venue vendors/subcontractors, possibly including but not limited to HVAC, Plumbing, Electrical, Cleaning, Security, Trash/Recycling • Work with legal department on contracts and insurance requirements for all outside contractors and vendors • Promote and establish ticketed venue rental events • Oversee operations and budgets of Special Events including those related to charities, government, conventions, and large-scale happenings including sports championships and conventions • Work closely with Live Nation promoters and Venue Nation Operations management and provide direction on standards and compliance to venue team • Coordinate and facilitate event set-up with Operations Manager and team • Oversee implementation of Live Nation policies and procedure and protocols, including those related to security, system of authority, and accounting • Perform and execute timely financial Flash Reports after events. Understand and perform event settlement functions • Create and update event and venue budget forecasts, including operational and production expenses and ancillary revenue streams. Implement and comply with the company’s audit procedures • Ensure that employee performance is monitored and reviewed • Manage employee attendance records • This position typically supervises many exempt and non-exempt positions • Responsible for meeting staffing levels and budget targets for each event • Ensures advance contact for each show with tour/event production managers • Fulfills requirements with input on budget from Talent booking division • Performs or confirms advance contact with tour/event security directors. Fulfills requirements with input from LN Global and regional security management • Available to work nights, weekends, and holidays. On site for events prior to load in and until load out • Any other reasonable duties as assigned by the executive management

• Manage the people on the software development team, with a focus on coaching and developing our employees through regular 1:1 sessions and frequent feedback. • Responsible for facilitating squad ceremonies adopted by the team, such as Plannings, Refinements, Retrospectives, etc. • Remove impediments for the team. • Review and propose improvements to existing features, services and processes. • Evolve, together with the team, working methods aligned with agile methodologies and a digital culture. • Run sessions with all types of stakeholders to present recent results, collect feedback/insights and align on the product roadmap. • Contribute to defining the squad/product objectives and key metrics, regularly presenting these results to stakeholders (OKRs).

• Manage and lead Connor Group systems & NetSuite related projects, including new implementations, enhancements, integrations, and other special projects • Ensure projects’ accomplishment of desired scope, timeline and quality and follow Connor Group defined best practices and approaches • Project manage NetSuite projects across all phases, including scoping, planning, resource scheduling, risk management, stakeholder management and cross functional collaboration • Demonstrate good functional knowledge of NetSuite and ability to analyze the effectiveness of business operations and identify opportunities for improvement • Drive process improvement initiatives, by working with the client and Connor Group teams to articulate the problem statement, analyze processes/data, identify solutions and alternatives and coordinate alignment • Provide on-the-job training, coaching, and mentoring to project team members • Participate in client business development activities including client meetings, preparation of proposals, statements of work and development of project estimates