Job Closed
This listing is no longer active.
Founded in 1966, Mastercard is a worldwide transaction, payment-processing, and consulting company best known for its line of personal and business credit cards. As an employer, Ma
Customer Credit Risk Management Director
Location
Brazil
Posted
30 days ago
Salary
0
Seniority
Senior
Job Description
Customer Credit Risk Management Director
Mastercard
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Customer Credit Risk Management Director Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview We are currently looking for a Director, reporting to the VP of Customer Risk Management (CRM) for the Americas. The role is based in São Paulo, Brazil and will have an initial focus on Brazil. Mastercard has close to $90B credit exposure to its customers and other counterparties worldwide, placing the CRM role as a key part of its evolving and quickly growing business model. The CRM team operates as a vital component of the broader Strategy & Operations organization, playing a critical role in supporting and driving Mastercard's success. The magnitude and strategic nature of this exposure necessitates engagement with senior management, Mastercard's sales and product organizations as well as our customers. This further provides great opportunities to grow your career within Mastercard. This role is on the first line of defense, with key responsibilities including CRM strategy and roadmap for the assigned portfolio, customer credit analysis and underwriting, formulating risk mitigation approach, developing risk management solutions for new products, and engaging regulators within the region. Role The primary responsibility is to ensure customer risk is appropriately identified, monitored, and managed in accordance with Mastercard's policies & procedures and risk appetite. This includes, but is not limited to: • Owning all CRM related matters for the assigned portfolio and directing the small team of Managers/Analysts in some of the required actions with appropriate prioritization• Performing and/or reviewing customer credit risk underwriting analysis, formulating recommendations, and presenting the same to senior management for approval • Leading the development and negotiations of risk militants for customers with the account managers and customers• Understanding and partnering to design innovative approaches to cater to customers with different business models • Developing new risk management solutions for new products, e.g., crypto• Leading complex cross-functional CRM initiatives • Working with Credit Risk (second line of defense) on Credit Policy and Standards; developing CRM procedures• Building successful relationships with sales and product organizations with strong business acumen • Participating in the onboarding process of new customers where needed • Managing through impacts of customer failures including portfolio transfers and license termination• Conducting portfolio reviews and risk screening via early warning indicators • Analyzing and reporting on the region's exposure and key risks to senior management • Partnering with CRM Center of Excellence to ensure 24x7 customer exposure monitoring and management• Working closely with Regulatory Affairs in engaging with regulators• Partnering with Corporate Treasury and Settlement Operations to enhance settlement & treasury related processes All About You • Graduate degree in business or equivalent• Experience in credit risk assessment, financial statements analysis and management is a prerequisite; experience in / knowledge of the banking sector and knowledge of the payments regulation and landscape in Brazil is a requirement and in other countries in the Latin America and the Caribbean is a strong plus• Proven experience in the Brazilian market in managing credit and liquidity risk, including in evaluating different types of receivables and collateral• Commercial mindset to drive appropriate balance between risk and reward• Ability to think outside the box and identify potential sources of risk and provide solutions, strong analytical and problem-solving skills• Strong negotiation and influencing skills, including at the very senior management levels• Ability to lead a high-performing and diverse team, ability to lead cross-functionally• Ability to manage through a crisis, leading a team to make tough decisions with imperfect/incomplete information• Excellent written and verbal communication skills in English and Portuguese is a must. Spanish is a plus Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Related Guides
Related Categories
Related Job Pages
More Risk Jobs
Risk Control Consultant
AmTrust Financial Services, Inc.AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities. AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.
Role Description Risk Control Consultant on the Strategic Risk Team (SRT) plays a key role in supporting underwriting, sales, claims, clients, agents, and brokers by providing expert guidance to key risk and agents/brokers. This position is responsible for: - Tracking Risk Control service requests - Handling inquiries - Conducting service reviews - Onboarding new accounts - Assisting large premium workers' compensation accounts with loss analysis and risk management services - Engaging in presentations to key agencies and regional underwriting offices - Performing initial onsite Risk control visits to major clients Maintains a solid understanding of AmTrust’s mission, vision, and values. Upholds the standards of the AmTrust organization. This is a remote position. Qualifications - Must have 3 years’ experience providing Risk Control and risk management to all major P&C lines - Have 1+ years’ experience handling/coordinating complex risks - Possesses a strong understanding of both Property & Casualty lines of coverage - Advanced Loss Control Accreditations preferred but may be offset with work experience in Risk Control - College degree (4-year degree or higher) preferred in Safety & Health but may be offset by work experience in Risk Control - Must be able to work remotely, and at times travel extensively - Ability to analyze loss information to identify root causes and develop loss sensitive recommendations - Provide input to underwriting to help leverage marketing opportunities (primarily related to prospective policyholders) - Able to work autonomously with minimal supervision; continually assesses workload considering business priorities; directs own efforts accordingly - Understands self-limitations and knows when it is proper to escalate an issue to management, or to collaborate with others on technical questions/issues - Excellent analytical and critical thinking skills, with the ability to manage multiple projects - Ability to deal with ambiguous situations and issues - Creativity in resolving unique and challenging business problems - Ability to achieve results by taking a proactive long-term view of business goals and objectives - Ability to interact collaboratively and work effectively with a multi-functional team and throughout the organization - Knowledge of Microsoft Office Suite and other business-related software - Ability and willingness to travel 20%-40% of the time - Bachelor’s degree in risk management, Insurance, or a related field preferred - Minimum of 7 years’ experience in workers’ compensation, underwriting, loss control, or client service in the insurance industry - Strong understanding of workers' compensation policies and risk management practices - Professional Designations preferred - Excellent presentation and communication skills, both written and verbal - Ability to perform detailed loss analysis and make strategic recommendations - Strong organizational and time management skills, with the ability to manage multiple tasks and deadlines - Must be able to drive, with a valid drivers’ license in good standing - Must have a vehicle in good physical and working condition for business travel purposes, with lawfully needed insurance coverage - Must be able to climb ladders and stairs, as well as transition to and from ladders or stairs to access building roof areas and upper or lower floors within a risk’s site during surveys - Can navigate through risk’s sites in a safe manner, which may include but not limited to manufacturing areas, warehouses, storage yards, construction sites, low light conditions - Must have the ability to work in variety of exposures from extreme outdoor/indoor conditions (heat, snow, cold, rain, etc.) Benefits - Medical & Dental Plans - Life Insurance, including eligible spouses & children - Health Care Flexible Spending - Dependent Care - 401k Savings Plans - Paid Time Off Company Description AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities. AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice.
• Serve as the organization's central leader for enterprise risk management, compliance assurance, audit coordination • Oversee centralized risk intake and triage processes • Coordinate external audits and assessments • Analyze risk, audit, investigation, and remediation trends • Deliver risk reporting to executive leadership
Role Description We are looking for a Risk Manager - AI & Automation who will drive the intersection of risk intelligence and technology across TSI SCI and Res-Q. In this role, you will own defect elimination outcomes by leveraging AI-powered products and automation tools. - Identify systemic abuse patterns. - Translate investigator insights into model improvement requirements. - Measure whether our technology investments actually reduce defect rates and reduce human investigation hours. - Partner with engineering, science, and operations teams to launch and optimize ML-based detection systems and automation workflows for risk reduction. - Own root cause and preventive action (RC/PA) for automation-driven defect elimination. - Analyze ML model outputs to identify misclassification patterns. - Reduce seller defect rates and improve investigator efficiency. This role offers the opportunity to shape how Amazon protects seller and customer trust by combining risk reduction expertise with technology execution. Qualifications - Bachelor's degree or equivalent. - 5+ years of program or project management experience. - 3+ years of experience working directly with engineering/science teams on product/feature launches. - 2+ years of experience in risk management, trust, fraud prevention, or marketplace integrity domains. - Experience managing cross-functional programs across technical and non-technical teams. - Experience writing technical requirements, specifications, and design documents. - Proficiency with SQL and understanding of data pipelines and data-driven decision making. - Experience with defect analysis, root cause investigation, or process improvement in an operational setting. Requirements - Own end-to-end defect elimination outcomes for AI and automation initiatives. - Drive cross-functional alignment across Risk Managers, Operations, Science, Legal, and Policy stakeholders. - Build and manage program roadmaps for automation launches. - Conduct defect pattern analysis using ML model outputs. - Partner with science teams on ML model performance reviews. - Translate investigator feedback into actionable model improvement requirements. - Own root cause / preventive action (RC/PA) for automation-related defects. - Lead escalation triage for automation-impacted workflows. - Conduct deep dives into escalation triage data, API integrations, and system gaps. - Define and instrument success metrics to measure automation coverage. - Prepare and present program updates, launch readiness reviews, and defect elimination impact assessments to senior leadership. Benefits - Opportunity to shape how Amazon protects seller and customer trust. - Work with cross-functional teams to drive systemic improvements. Company Description The Res-Q team operates as the central command for abuse-related escalations, conducting investigations and driving systemic improvements across Amazon's global stores.
• Deliver speech and language therapy services • Specialize according to your interests • Opportunity to take on a leadership role in the practice tailored to your vision
