Role Description As a 988 Crisis Counselor, you will be responsible for providing crisis intervention, emotional support, and resources to all help-seekers via telephone. A high emphasis is placed on quality assurance and efficiency for this role. Primary Duties - Offers crisis-counseling services via phones with the program goal of answering 95% of calls within 20 seconds or less. - Completes safety assessment, safety planning, de-escalation, and follow-up with help seekers. - Serves as a mandated reporter in cases of suspected abuse or neglect. - Is familiar with resources and providing information and referrals to help seekers as appropriate. - Maintains accurate and detailed contact reports. Documentation must be completed in real time. - Mentors volunteers during their training process and provides ongoing mentorship. - Fulfills continuing education requirements as requested and/or required for the agency, Suicide Prevention Center program, and contracts. - Attends routinely scheduled meetings for the Suicide Prevention Center. Qualifications - Minimum of six months of relevant behavioral health experience, with one year of experience in crisis intervention or suicide prevention strongly preferred. - Possess a high school Diploma or equivalent. - Be 18 years of age or older. - Possess strong interpersonal skills, including the ability to empathetically engage with any individual regardless of background, and demonstrate a high level of emotional intelligence in the process. - Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines. - Demonstrated ability to effectively use web-based platforms, electronic documentation systems, and communication tools, with strong typing and data entry skills required to accurately document interactions in real time. - Have high speed internet with an active Ethernet connection, and a quiet/confidential workspace. - Be empathetic, flexible, and adaptable to varying situations. - Have open availability and flexibility to work within the program’s operating hours, including weekends and holidays. - Be reliable and able to adhere to schedules based upon program needs. - Complete yearly required continuing education trainings. - Have knowledge of all job specific skills including safety assessment, data collection, and triage. - Goal-oriented team player with strong experience working in large and complex systems. - A commitment to team objectives and Didi Hirsch philosophies. - Successfully pass our pre-employment screening, including a background check and live scan fingerprinting. Benefits - This is a fully remote position. - The pay for this position is $24.00 per hour with a $3.00 overnight differential. - The schedule is Monday from 4:00pm-8:00pm and Friday and Saturday from 4:30pm-1:00am PST, totaling 20 hours per week. - This role requires a three-week 40-hour per week training at the start of employment. - Our work schedules are subject to change as necessary to meet the Agency's and its client's needs. Reasonable notice is provided to facilitate personal planning. - Ask us about loan repayment programs you may qualify for by working at Didi Hirsch. Company Description Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible.

Role Description Was Sie erwartet… - Analyse der Arbeitsabläufe in Notariaten in enger Zusammenarbeit mit unseren Kunden - Einführung unserer modernen Notariatssoftware bei Neukunden (remote und vor Ort) - Identifikation und Aufzeigen von Verbesserungspotentialen durch den zielgerichteten Einsatz der Software - Umsetzung und Optimierung der Arbeitsabläufe in der Software - Unterstützung bei der Erarbeitung von Problemlösungen sowie Optimierungspotentialen - Durchführung von Schulungen für Anwender (remote und vor Ort) - Schnittstelle zwischen Kunden und Produktmanagement, um Anforderungen und Feedback zielgerichtet weiterzugeben - Mitwirkung bei der Fachkonzeption und kontinuierlichen Weiterentwicklung der Software Qualifications - Abgeschlossene Berufsausbildung zur Justiz- oder Notariatsfachangestellten, Notarfachassistent:in, Notarfachwirt:in, Rechtsfachwirt:in (w/m/d) oder vergleichbare Qualifikation - Mindestens 3 Jahre Berufserfahrung in einem Notariat oder einer Kanzlei - Begeisterung für innovative IT-Lösungen und komplexe juristische Sachverhalte - Technisches Grundverständnis und Interesse an digitalen Arbeitsprozessen - Praktische Erfahrung im Umgang mit Notariatssoftware und im Bereich des elektronischen Rechtsverkehrs - Kommunikationsstärke und ein überzeugendes, professionelles Auftreten sowie strukturierte, eigenständige und kundenorientierte Arbeitsweise - Gute IT-Kenntnisse, insbesondere im Umgang mit Microsoft Word - Fließende Deutschkenntnisse in Wort und Schrift, gute Englischkenntnisse wünschenswert - Bereitschaft zu Dienstreisen innerhalb Deutschlands Benefits - Sinn: Digitalisierung der Verwaltung und Justiz mit hochsicheren, hochverfügbaren Diensten - Freiraum: je nach Wunsch 32-40 Wochenstunden, Gleitzeit, 30 Tage Urlaub, Freizeitausgleich bei Mehrarbeit, viel Entscheidungsfreiheit, gute Work-Life-Balance - Mobiles Arbeiten: Eine flexible Einteilung deiner Arbeitszeit inkl. mobilen Arbeitens - Benefits: Aktienprogramm (die Firma gehört den aktiven Mitarbeitenden), Mobilitätszuschuss, Team- und Firmenevents, zentral gelegene Büros in Heidelberg, Fulda und in Berlin am Bergmannkiez

• Deliver a high-touch, concierge-style experience that reflects a patient-first philosophy • Provide pre- and/or post-test education for patients interested in or undergoing Caris Detect MCED testing, including explanation of test purpose, capabilities, limitations, and result types • Communicate complex genomic and probabilistic information in a clear, patient-friendly manner • Address patient concerns, anxiety, and uncertainty with empathy and professionalism • Reinforce appropriate expectations regarding screening, follow-up, and ongoing care • Incorporate patient feedback to improve satisfaction, trust, and engagement • Interpret MCED test results within the context of patient history and risk factors • Provide evidence-based guidance on recommended next steps • Support patients and providers in understanding clinical implications, limitations of MCED testing, and appropriate diagnostic pathways and next steps • Partner with providers to ensure timely and appropriate follow-up care, including: Diagnostic imaging, specialist referrals, and primary care coordination • Help guide escalation pathways and follow up care for complex or high-acuity cases • Support continuity of care across healthcare settings • Collaborate with Medical affairs (clinical accuracy and education), Product teams (patient and provider experience design), and Commercial teams (consistent messaging) • Provide insights to improve test reporting, patient communication strategies, and clinical workflow design • Ensure all patient interactions comply with HIPAA and privacy regulations, clinical and laboratory guidelines, and internal SOPs • Document patient interactions accurately and consistently • Participate in quality assurance and continuous improvement initiatives

• Provide coverage in short-term, surge, and on-demand situations resulting from the Military needs. • Offers counseling services to military service members and their families. • Provides non-medical counseling, training/health and wellness presentations, and consultation with parents and personnel at schools. • May be assigned to DoDEA schools, community schools, youth programs, summer camps, and on-demand assignments. • Enters counselor activity data daily through smartphone or web application. • Builds rapport with service personnel clients and families. • Develops excellent working relationships with community resources and provides appropriate linkages.