Role Description The Mental Health Administrative & Marketing Virtual Assistant will support patient care and practice growth through various administrative and marketing tasks. Core Responsibilities - Patient Support & Scheduling (Top Priority) - Answer incoming patient calls and respond to inquiries professionally and compassionately. - Educate prospective patients about available services and treatment options. - Assist with scheduling new patient consultations and follow-up appointments. - Conduct patient follow-up communications and appointment reminders. - Provide exceptional customer service and patient experience. - Patient Intake & Administrative Support (Top Priority) - Complete new patient onboarding and intake processes. - Set up new patient profiles and records in Simple Practice. - Perform insurance pre-qualification and eligibility checks. - Coordinate patient documentation, forms, and required paperwork. - Maintain accurate patient records and administrative workflows. - Support communication between patients and providers. - Marketing & Practice Growth Support (Top Priority) - Update and maintain the practice's Psychology Today profile. - Assist with website content updates and modifications. - Support Google Ads campaigns and basic marketing initiatives. - Help improve online visibility and patient acquisition efforts. - Assist with practice growth projects and outreach activities. Qualifications - Experience with Simple Practice. - Previous healthcare, behavioral health, psychology, or mental health practice experience preferred. - Strong patient communication and customer service skills. - Experience with patient intake, insurance verification, and scheduling. - Basic website editing experience. - Exposure to Google Ads or digital marketing support. - Excellent written and verbal English communication skills. - Organized, proactive, and detail-oriented. - Comfortable balancing administrative and marketing responsibilities. Requirements - Must be proficient in speaking and writing English very clearly. - Must have relevant work experience. - Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding (mandatory). - Must be available for video meetings with your camera on (when needed). Technical Requirements - Device: Reliable laptop or desktop computer. - Internet: High-speed connection (minimum 25 Mbps). - Audio: Noise-canceling headset. - Video: Webcam for virtual meetings. - Workspace: Quiet, professional environment. Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

• Manage five critical operational domains for our Leadership team: business travel, expense management, purchase orders, team onboarding/offboarding, and team logistics. • Coordinate travel bookings and itineraries for the Marketing team. • Process expense reports and reconcile corporate credit cards (P-cards) via Concur, ensuring strict compliance with company policies. • Initiate and track Purchase Orders (POs) through internal workflows and manage vendor contracts. • Coordinate onboarding/offboarding logistics, including IT provisioning and systems access (SAP, Workday, Google Workspace). • Plan and execute large cross-functional events and offsites.

Role Description Wider Circle is seeking a detail-oriented Credentialing and Administrative Specialist to support an early-stage care program. In this role, you will work primarily behind the scenes to ensure our consulting clinicians are fully credentialed and ready to serve members across Medicare, Medicaid, and private insurance networks. Reporting directly to our Revenue Cycle Management (RCM) Manager, your meticulous management of the credentialing process helps eliminate administrative bottlenecks before they happen — setting the foundation for our operations and revenue cycle from the ground up. Responsibilities - Report directly to the RCM Manager, ensuring all credentialing activities align tightly with billing and revenue cycle requirements. - Manage the end-to-end credentialing and re-credentialing process across Medicare, Medicaid, and private insurance networks. - Conduct primary source verification and maintain credentialing databases with high accuracy and attention to detail. - Coordinate with licensing boards, payers, and internal teams to process applications and resolve inquiries. - Support backend documentation and privileging processes for new provider onboarding to ensure a seamless transition. - Ensure strict adherence to all relevant federal, state, and local regulations and accreditation standards. - Proactively identify and help the RCM team resolve credentialing discrepancies, generating reports and refining administrative workflows during the pilot phase. Qualifications - 1–3 years of administrative support experience, ideally within a US healthcare setting managing credentialing for Medicare, Medicaid, or private insurance. - Strong organizational skills with a methodical approach to complex documentation, data entry, and administrative workflows. - Clear and effective written English communication skills to collaborate with US-based teams and external stakeholders including payers and licensing boards. - Proficiency with Google Suite, Slack, and CRM/support software; eagerness to learn new credentialing management systems. - A proactive, problem-solving mindset with comfort navigating ambiguity in a startup-like, evolving environment. - Based in the Philippines with a reliable remote work setup, including a quiet workspace and high-speed internet connection. - Ability to work independently in a behind-the-scenes capacity, focusing on execution, data integrity, and compliance without close supervision. - Experience with US healthcare credentialing processes, including primary source verification and payer enrollment, is strongly preferred. - Highly organized with the ability to manage multiple documentation workflows simultaneously. Requirements - Strong written English communication skills for collaboration with US-based teams and external stakeholders. Benefits - Hourly rate: $5–$7/hour depending on experience. - Full-time schedule (40 hours per week). - 100% Remote — work from anywhere in the Philippines. - Offshore independent contractor role with a flexible working environment. - Foundational role in a pilot program with real opportunity to expand and shape processes as the model grows. - Mission-driven culture focused on extending care to underserved populations beyond traditional office-based practice.

Role Description As a contract Child and Adolescent nurse practitioner, you will provide essential clinical care. This role emphasizes core competencies such as: - Diagnostic expertise - Family engagement - Ethical practice - Continuous improvement to ensure the highest standard of care You’ll provide evidence-based treatment via live 30-minute video intake appointments and regular follow-up appointments. Responsibilities include: - Practice comprehensive mental health medication management via a 60-minute intake appointment and regular follow-up appointments - Conduct mental health risk assessments, psychiatric medication evaluations, and longitudinal medication treatment - Construct patient-centered treatment plans, document treatment recommendations, message patients, and prescribe and manage psychiatric medications - Experience and commitment to providing safe, evidence-based medication treatment that follows clinical best practice guidelines (e.g., measurement based care, patient-centered care, paying close attention, medication minimizing risks, and maximizing benefits) Qualifications - Graduate from an accredited (CCNE) Psychiatric-Mental Health Nurse Practitioner (PMHNP) program; OR graduate from an accredited PA program (ARC-PA) with certification through PANCE with preference for Certificate of Added Qualifications in psychiatry, post-graduate fellowship in psychiatry, or other academic psychiatry certificate program completion, including a Doctor of Medical Science with Psychiatry concentration - Unrestricted state license in Indiana - A minimum of 2 years in practice - Strong preference for NPs and PA-Cs with an active DEA license - Preference for NPs and PA-Cs with additional certification or clinical experience with minors - Must have office space with ability to see clients - Ability to provide care to patients with a full range of diagnoses, clinical complexity, and severity levels, with a preference for providers who offer in-person options - Full-time resident of the United States Benefits - Set your own schedule without a minimum hours requirement - Focus less on the administrative burden of billing with Lyra’s paperless billing and quick payment turnaround - Access to a custom-built calendar for new patients to connect seamlessly - Access to experienced clinical consultations to get rapid support with your patients as well as access to a range of specialty group consultation meetings - Have peace of mind with Lyra’s 24/7 Care Navigation team for client crisis support