• Intervient sur les instruments des sites clients de l’ensemble de sa zone géographique d’affectation • Réalise l'installation, l'optimisation, l'entretien, le dépannage, la qualification des instruments • Partage les règles de bonne utilisation avec les utilisateurs • Garantit un niveau optimal de fonctionnement des équipements

• GM Field Service Engineers (FSEs) provide on-site professional automotive, business and computer technical support to GM’s retail and wholesale communities. • Retail Support Provide third level, on-site support to resolve automotive technical and Techline issues as escalated through processes in place at the GM Technical Assistance Center and the FSE Dispatch Center. • Respond immediately to dispatch cases for vehicle concerns that may lead to “vehicle down” or potential “repurchase” situations. • Maintain a close working relationship with GM District Managers-Aftersales (DMPS), the Regional CAM and BRSM to review vehicles in repurchase jeopardy and seek creative ways to avoid buy-back. • Work closely with the GM Business Resource Center (BRC) to respond to customers in your area that have contacted Customer Assistance asking for a repurchase of their vehicle. • Utilize GM’s predictive analytics tool to get notifications of high repurchase potential vehicles in your assigned area and assist dealers quickly when one of these high-risk vehicles shows up at a dealer in your area. • Review dealer comeback process on every dealer contact to determine it meets GM’s requirements.

• Collaboratively represent Invenergy and the Field Service Group to internal and external parties. • Troubleshoot mechanical and electrical faults in multiple equipment platforms • Train site personnel in Operations activities including: Safety, Preventative Maintenance, Reactive Maintenance, and Ops Support System. • Lead teams to perform major component replacements and repairs on multiple equipment platforms and component manufacturers. • Troubleshoot complicated electrical, mechanical, and hydraulic problems • Understand electrical, mechanical, and hydraulic functions of multiple equipment platforms • Perform equipment and site inspections and compile associated reports. • Complete daily and monthly reporting requirements. • Write and revise procedures and documents on how to perform each component replacement. • Assure all activities are performed in a safe manner consistent with Invenergy policies and procedures. • Rotational position travel in 4 week intervals away from home while returning for a week off.

• Provide on-site and remote technical support for BD Pyxis automated dispensing systems • Diagnose, service, and resolve hardware and software issues • Implement preventive maintenance programs • Perform installations, repairs, calibrations, and provide sales support • Maintain accurate documentation of service activities and inventory • Participate in ongoing training and professional development • Manage company assets (vehicle, tools, inventory) responsibly