This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Manager of Operations-Level Funded Quoting is responsible for leading the Level-Funded quoting function within the Level-Funded Center of Excellence. This role ensures accurate, timely, and compliant delivery of Level-Funded quotes across multiple carriers and markets while maintaining high standards of quality, consistency, and service. - Provide day-to-day leadership to Level-Funded Quoters. - Drive standardization of quoting practices. - Partner closely with Workforce Analyst, Sales, Underwriting, and Carrier partners to ensure efficient throughput and exceptional client outcomes. Qualifications - High school diploma or equivalent required. - Prior leadership experience in group benefits quoting, underwriting, or specialty insurance operations. - Strong knowledge of Level-Funded, self-funded, or alternative funding arrangements. - Experience managing quoting workflows across multiple carriers and markets. - Proficiency with CRM and quoting systems, preferably Salesforce. - Excellent communication and stakeholder management skills. - Strong analytical and problem-solving abilities. - Relevant coursework or certifications in business, operations or insurance preferred. - 3-5+ years of experience in employee benefits, health insurance, or 5+ years in a related area within the insurance industry ideally in quoting, underwriting or service delivery functions. - 3-5+ years in operations with proven experience leading teams or overseeing day-to-day activities. - Proven experience managing team operations and client-facing service delivery. - Working knowledge of workforce planning and resource allocation to meet performance standards and support departmental objectives. - Prior experience managing on-site, remote, seasonal and external vendor staff preferred. - Strong organizational and critical thinking skills to manage team priorities, resolve moderately complex issues and ensure operational continuity. - Communicates effectively across functions and provides coaching to support team performance and collaboration. - Demonstrated ability to lead and deliver multiple customer-focused projects while balancing cost, timelines and resource constraints. - Proven ability to foster employee engagement and support development through regular feedback, performance management and team-building efforts. - Proficient in the use of CRM, automation tools and business intelligence (BI) dashboards to monitor team performance and drive operational efficiency. - Experience scaling or operating within a Center of Excellence model preferred. Requirements - Lead, coach, and develop a team of Level-Funded Quoters responsible for end-to-end quoting execution. - Ensure quotes are accurate, complete, and aligned with carrier underwriting guidelines and market requirements. - Establish clear expectations for quality, turnaround time, and documentation standards. - Monitor individual and team performance against service level expectations. - Serve as an escalation point for complex or high-risk quoting scenarios. - Partner closely with the Workforce Analyst to manage inventory flow, prioritization, and capacity planning. - Collaborate with Sales to align quoting strategy with client objectives. - Act as a liaison between quoting teams and carrier partners to resolve issues and clarify requirements. - Communicate quoting trends, risks, and capacity constraints to leadership. - Support cross-functional initiatives tied to process improvement and standardization. - Review complex or non-standard quotes for accuracy, competitiveness, and compliance. - Identify recurring errors, gaps, or inefficiencies and implement corrective actions. - Manage escalations related to quoting delays, carrier feedback, or underwriting outcomes. - Ensure proper documentation and audit readiness across all quoted cases. - Use quality insights to inform training and coaching priorities. - Maintain deep expertise in Level-Funded products, carrier offerings, and underwriting methodologies. - Stay current on market conditions, carrier appetite, pricing trends, and regulatory requirements. - Guide the team in selecting appropriate carriers and structuring competitive quoting strategies. - Translate market intelligence into actionable guidance for Sales and Account teams. - Proven people leader with the ability to motivate, coach, and develop technical talent. - Comfortable making decisions in complex and fast-paced environments. - Balances speed, accuracy, and risk in operational decision-making. - Builds trust and credibility across teams through consistency and expertise. - Leads with accountability, clarity, and a continuous improvement mindset. - Maintains composure and effectiveness when managing escalations and deadlines. Benefits - Annual Salary Range: $125,000 - $175,000 per year. - Market-competitive benefits including merit increases, paid holidays, Paid Time Off, medical, dental, vision, short- and long-term disability benefits, 401(k) + match, and life insurance.

• Drive “Network Level” strategy: Build our playbook for how we effectively partner with networks and develop relationships with key partners. • Influence and activate individual members within these networks by leveraging top-down relationships to drive adoption. • Orchestrate Ecosystem Activation: Work closely with Sales, Customer Success, and Marketing to design and execute GTM motions that drive incremental revenue and customer success across partner portfolios. • Develop scalable programs that allow Samsara to serve these networks in a coordinated fashion. • Champion Samsara’s cultural principles, including Focus on Customer Success and Winning as a Team, as we build this motion. • Build a team of Partner Account Managers focused on network-level growth.

• Drive Customer Satisfaction • Advocate for the customer by leading service calls and installations • Resolve high-pressure customer issues • Create a culture of ownership and accountability • Develop a robust continuous improvement and accountability culture • Ensure all processes are documented and improved • Act as a primary customer of the Danaher Business System

• Establish and maintain high standards of customer service for staff, customers and vendors • Identify and maximize revenue drivers while optimizing the overall guest and artist experience • Possess excellent working knowledge and oversight of Health & Safety and Security plans and protocols • Oversee Recruiting, training, scheduling, and motivation of a highly skilled and functioning team of full and part-time staff • Manage team to high standard through clear communication of goals and expectations • Create and maintain a positive venue culture with employees, guests, and visiting artists • Collaborate with all departments and divisions including Marketing, Premium Seat Sales, Food and Beverage, Ancillary Sales, Security, and Sponsorship teams to create innovative offerings that drive incremental revenue growth, fan and partner engagement, safety, and profitability • Responsible for meeting staffing levels and budget targets of concerts • Manage relationship with State and municipal governments • Create and maintain positive interactions and partnerships with landlord and building management, local business, and homeowner organizations • Oversee food and beverage performance and strategies (point of sale ratio, variety, etc.) • Develop and implement best practices for traffic, parking operations, and pedestrian queuing • Day to day management of all venue vendors/subcontractors, possibly including but not limited to HVAC, Plumbing, Electrical, Cleaning, Security, Trash/Recycling • Work with legal department on contracts and insurance requirements for all outside contractors and vendors • Promote and establish ticketed venue rental events • Oversee operations and budgets of Special Events including those related to charities, government, conventions, and large-scale happenings including sports championships and conventions • Work closely with Live Nation promoters and Venue Nation Operations management and provide direction on standards and compliance to venue team • Coordinate and facilitate event set-up with Operations Manager and team • Oversee implementation of Live Nation policies and procedure and protocols, including those related to security, system of authority, and accounting • Perform and execute timely financial Flash Reports after events. Understand and perform event settlement functions • Create and update event and venue budget forecasts, including operational and production expenses and ancillary revenue streams. Implement and comply with the company’s audit procedures • Ensure that employee performance is monitored and reviewed • Manage employee attendance records • This position typically supervises many exempt and non-exempt positions • Responsible for meeting staffing levels and budget targets for each event • Ensures advance contact for each show with tour/event production managers • Fulfills requirements with input on budget from Talent booking division • Performs or confirms advance contact with tour/event security directors. Fulfills requirements with input from LN Global and regional security management • Available to work nights, weekends, and holidays. On site for events prior to load in and until load out • Any other reasonable duties as assigned by the executive management