• Build, lead, and inspire a high-performing organization covering solutions architecture, implementation, EHR integration project management, technical account management, data operations, application support, and professional services. • Define and own the technology delivery strategy and roadmap, ensuring seamless delivery across the full lifecycle: sales → implementation → support → ongoing success. • Develop strategy for professional services, delivering the technology solutions and incremental support customers might need to achieve success through custom development. • Drive execution of customer implementations with rigor, reducing implementation timelines while maintaining high reliability and customer satisfaction. • Establish the technical account management function to proactively manage customer health, identify risks, and ensure long-term adoption and growth. • Build a scalable data operations capability to manage customer data quality, compliance submissions, and automation. • Partner closely with product, engineering, clinical, and go-to-market teams to ensure technology delivery is integrated with company strategy and execution. • Operate as an executive leader in the organization: accountable for business outcomes, proactive in surfacing risks, and decisive in resolving operational blockers. • Foster a culture of accountability, data-driven decision making, and cross-functional collaboration across all teams under your leadership.

• Responsible for leading market expansion and growth for Validation Management within the North American life sciences portfolio • Provide thought leadership and strategic direction to field-facing teams, including the development and maintenance of relationships with executive leadership at manufacturing sites • Provide business and technical guidance to the product team to ensure new features and functionality address the unique challenges of qualifying physical assets and complex production processes • Develop strategy and messaging to drive customer adoption, moving the market from legacy document-centric workflows to data-centric digital validation • Coordinate resources across the entire customer lifecycle, from initial sales discovery through to successful delivery and long-term value realization • Serve as an industry evangelist by presenting at conferences, leading webinars, and authoring content for industry publications • Engage with technical communities of practice and manage relationships with partners • Partner with the sales and services organizations to ensure an exceptional end-to-end customer experience that reflects a deep understanding of the manufacturing environment

• Define and execute the company’s data platform and analytics strategy • Build and scale products that transform data into actionable insights • Lead a team of Product Managers and partner with Engineering and business leaders • Own the end-to-end lifecycle of data and analytics products • Guide product execution using Agile best practices • Lead strategy for data ingestion, analytics, and reporting • Engage directly with customers to understand needs and gaps • Communicate product strategy and progress to executive leadership • Shape how data is used to drive decisions and growth across the company

• Leadership of the installation planning and execution team • Measured on install time from PO, forecastability, customer experience and budget • Oversee a team to establish and maintain positive customer and internal processes • Strengthen cross‑functional alignment to drive higher customer satisfaction • Identify gaps in current processes and recommend improvements • Build a culture of excellence and accountability through KPIs and reporting dashboards • Ensure all requirements at customer sites are met in a timely manner • Anticipate and solve problems in the implementation pathway • Define and monitor KPIs related to timeline adherence and project closure speed • Deliver executive dashboards highlighting progress and risks • Build relationships with stakeholders to resolve barriers • Ensure predictability and transparency in project delivery performance