• Responsible for leading market expansion and growth for Validation Management within the North American life sciences portfolio • Provide thought leadership and strategic direction to field-facing teams, including the development and maintenance of relationships with executive leadership at manufacturing sites • Provide business and technical guidance to the product team to ensure new features and functionality address the unique challenges of qualifying physical assets and complex production processes • Develop strategy and messaging to drive customer adoption, moving the market from legacy document-centric workflows to data-centric digital validation • Coordinate resources across the entire customer lifecycle, from initial sales discovery through to successful delivery and long-term value realization • Serve as an industry evangelist by presenting at conferences, leading webinars, and authoring content for industry publications • Engage with technical communities of practice and manage relationships with partners • Partner with the sales and services organizations to ensure an exceptional end-to-end customer experience that reflects a deep understanding of the manufacturing environment

• Define and execute the company’s data platform and analytics strategy • Build and scale products that transform data into actionable insights • Lead a team of Product Managers and partner with Engineering and business leaders • Own the end-to-end lifecycle of data and analytics products • Guide product execution using Agile best practices • Lead strategy for data ingestion, analytics, and reporting • Engage directly with customers to understand needs and gaps • Communicate product strategy and progress to executive leadership • Shape how data is used to drive decisions and growth across the company

• Leadership of the installation planning and execution team • Measured on install time from PO, forecastability, customer experience and budget • Oversee a team to establish and maintain positive customer and internal processes • Strengthen cross‑functional alignment to drive higher customer satisfaction • Identify gaps in current processes and recommend improvements • Build a culture of excellence and accountability through KPIs and reporting dashboards • Ensure all requirements at customer sites are met in a timely manner • Anticipate and solve problems in the implementation pathway • Define and monitor KPIs related to timeline adherence and project closure speed • Deliver executive dashboards highlighting progress and risks • Build relationships with stakeholders to resolve barriers • Ensure predictability and transparency in project delivery performance

• Line Management responsibilities including administrative oversight, professional development, performance appraisals, and mentoring/coaching of staff • Maximizes development of staff through guidance, coaching, training, and performance management • Provides leadership, direction and management to staff related to monitoring, enrollment and/or site management to ensure deliverables are met • Contributes to operational initiatives and continuous improvement • Uses metrics, dashboards, and reports to analyze staff performance for compliance, quality, operational and financial delivery • Serves as a point of escalation for internal and external customers • Reviews workload, utilization, productivity, and quality for staff in reporting chain • Manages staff by establishing goals that will increase knowledge and skill levels, and by delegating tasks commensurate with skill level • Works closely within appropriate business unit/region to ensure staff performance on studies and correct deficiencies as identified by staff, clients, and auditors • Acts as a point of contact for performance related concerns for assigned staff related to monitoring, enrollment and/or site management • Provides operational oversight and guidance to support prioritization of activities, reviews and monitors the work performed, metrics compliance, and development of contingency plans, among others • May support fiscal management tasks of projects related to monitoring, enrollment and/or site management • Support the assessment of overall staff growth and actively participate in the selection and hiring process • Proactively works to ensure staff retention and turnover rates remain within expected levels • Ensures all staff follows required training and completes the required documentation • Ensures quality and adherence to Standard Operating Procedures/Work Instructions (SOP/WI) and compliance with federal, local guidelines, and ICH GCP • Provides regular compliance updates to management accordingly • Manages the resource availability and assignment for direct reports, supporting direct reports who ensure assigned projects are suitably resourced and staffing needs are identified in a timely fashion, resolving potential resourcing conflicts to facilitate mutually beneficial resolutions • Liaises with resourcing management on active awarded and proposal project assignments • Participates in cross-organizational initiatives; champions change management and implementation of initiatives • Identifies needs and makes recommendations for process improvement and efficiencies • Supports staff in marketing activities, client presentations and proposal/Bid Defense development • Participates in audits of clinical trial management delivery and prepares others for participation in audits