WideOrbit

Role Description WideOrbit is seeking a talented Enterprise Account Manager to grow and strengthen relationships with some of our largest global customers in the TV and Audio space. The ideal candidate is a strong relationship builder with deep linear media industry expertise who can effectively engage stakeholders from end users to executive leaders. In this role, you will partner with the WideOrbit Sales team to manage key accounts, building strategic relationships and identifying customer and industry challenges. You will collaborate with internal teams to deliver solutions and drive account growth, with potential opportunities to manage select U.S.-based customers. To be successful in this role, you bring excellent communication skills, a strategic mindset, and the ability to independently handle complex customer needs while staying focused on key performance metrics. Here’s what success will look like: - Maintain a deep understanding of your book of business, including customers’ goals, priorities, and how WideOrbit solutions support their success. - Monitor customer health metrics (e.g., CSAT, NPS, NRR) and proactively address risks to drive satisfaction and retention. - Collaborate cross-functionally with sales, product, and support teams, acting as the voice of the customer to inform product and service improvements. - Plan and lead quarterly and annual business reviews with executive stakeholders to assess performance and align on strategic objectives. - Develop and execute tailored account plans aligned to customer goals and WideOrbit revenue targets. - Identify, advocate for, and drive expansion opportunities based on evolving customer needs and growth initiatives. - Partner with sales to achieve quarterly and annual upsell, cross-sell, and renewal revenue targets. - Collaborate with marketing and sales to create account engagement strategies and uncover growth opportunities. - Serve as an escalation point for critical customer issues, managing internal and external communication through resolution. Qualifications - 5+ years of media industry experience, particularly within Canadian audio and TV markets. - 5+ years of experience in customer success, account management, or a customer partnership role. - Well-developed knowledge of WideOrbit products and services. - Proven experience building and maintaining deep relationships with clients, stakeholders, and cross-functional client teams. - Experience engaging and influencing executive-level customers (preferred). - Excellent written and verbal communication skills, with the ability to be clear, concise, and persuasive. - Trusted problem-solving skills, with the ability to work independently and engage internal resources as needed. - Project management experience, including managing multiple initiatives and stakeholders simultaneously. - Highly organized with strong attention to detail and the ability to balance competing priorities in a fast-paced environment while meeting tight deadlines. - Willingness to travel up to 25% for customer meetings domestically and globally. - French language skills a plus. Requirements - Prolonged periods of sitting at a desk and working on a computer. - Must be able to lift up to 15 pounds at times. Benefits - A competitive salary, health insurance, a great vacation package, work/life balance, and plenty of opportunities to grow! Equal Opportunity Employer We are committed to treating all applicants fairly, WideOrbit is an equal opportunity employer that prohibits unlawful discrimination based on race, color, religion, sex, national origin, age, physical or mental disability, medical condition, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law. Additionally, we consider qualified applicants whose histories are impacted by our justice system, consistent with applicable federal, state, and local law.

• Define and own the product vision and strategy for digital • Develop a multi-year roadmap aligned with Sales’ bookings • Act as a thought leader in ad tech • Build, mentor, and lead a team of Product Managers • Oversee and guide the design, development, and launch of new features • Develop deep relationships with publishers, agencies, and technology vendors • Present product strategies and updates to executive leadership

• Define and execute the company’s data platform and analytics strategy • Build and scale products that transform data into actionable insights • Lead a team of Product Managers and partner with Engineering and business leaders • Own the end-to-end lifecycle of data and analytics products • Guide product execution using Agile best practices • Lead strategy for data ingestion, analytics, and reporting • Engage directly with customers to understand needs and gaps • Communicate product strategy and progress to executive leadership • Shape how data is used to drive decisions and growth across the company

Job Description: The Strategic Solutions department at WideOrbit serves as the critical link between the company’s innovative products and its clients, bridging current and future solutions with client ecosystems. The team plays a pivotal role in pre-sales, solution design, implementation, and ongoing client success by ensuring that WideOrbit’s roadmap and offerings align with client needs. As a WideOrbit Solution Architect, you are a strategic and creative thinker who takes ownership, overcomes challenges, and drives meaningful change in an ever-evolving AdTech landscape. In this role, you will collaborate with clients and internal teams to design and document scalable and efficient solutions and services. Your work will involve designing custom workflows, integrations with third-party tools, and advising on best practices, all while maintaining a deep understanding of the media and advertising technology landscape. Here is what success will look like: Customer Engagement: Act as a trusted advisor to clients, prospects and partners, engaging at senior levels to quickly understand their technology ecosystems, operational challenges, and business goals. Be an advocate for WideOrbit products and solutions, current and future, demonstrating an ability to address complex challenges and deliver measurable business value. Collaborate with clients and vendors on innovative solutions that integrate WideOrbit’s products with third-party tools, data sources, and workflows. Develop consensus with clients on quantifiable success metrics for each engagement, ensuring that WideOrbit’s internal measures of value align with the clients. Solution Design: Develop solutions and workflows tailored to meet unique client business objectives, either fully contained within the WideOrbit ecosystem, or as part of a larger, integrated stack. Map client’s existing business processes, workflows, and associated costs, identifying high leverage opportunities and prioritizing those in project planning. Provide technical guidance, subject matter expertise, and product knowledge during sales engagements supporting complex deal negotiations and renewals. Orchestrate the solution implementation process, ensuring smooth adoption, addressing technical and operational gaps, all while architecting the next phase of the solution. Cross-Functional Collaboration: Work closely with Sales, Product, Engineering, and Professional Services teams to align client priorities, market demands, and growth strategies. Collaborate on strategies to enhance client satisfaction, identify revenue opportunities, and ensure successful long-term partnerships. Ensure alignment across client, corporate, and team objectives through communication, demonstration and ownership. Market and Product Responsiveness: Maintain expertise in media, advertising technology, and operational workflows to ensure solutions meet industry challenges and trends. Identify opportunities for product enhancements or integrations, advocating for innovation based on client feedback and market needs. Partner with internal teams to evolve WideOrbit’s offerings, maintaining a leadership position in the ad tech ecosystem. We are looking for someone with: Bachelor’s degree in relevant discipline. 10+ years of experience in broadcast and cable network operations or within a software provider working with broadcast and cable networks. Deep understanding of the broadcast and cable network industry and its workflows. Experience with SaaS platforms and/or large complex enterprise resource planning systems. Demonstrated ability to engage cross-functional teams and drive collaboration. Excellent communication skills, capable of presenting to executive-level stakeholders and large audiences. Experience developing best-practice collateral and customer enablement strategies. Proven ability to manage customer relationships at both technical and business levels Preferred Qualifications: