• Design, develop, and maintain IVR applications based on business and technical requirements • Integrate IVR solutions with key internal services • Monitor IVR systems and implement operational improvements to enhance customer experience • Troubleshoot and resolve issues within the voice contact center and IVR environments • Collaborate with project managers to ensure the timely and high-quality delivery of solutions • Work independently while supporting a regional business unit aligned with global objectives • Participate in forward-looking initiatives to improve call steering and IVR architecture • Communicate technical concepts clearly to both technical and non-technical stakeholders

• Develop and maintain the back-office solution and its companion mobile application used by our client's hypermarkets and supermarkets • Use Microsoft technologies, notably Xamarin.Forms 5, C#, .NET (from 4.0 to .NET Core), ASP.NET MVC 5, ASP.NET Web Forms, and Entity Framework

• Design, develop, and deploy autonomous AI agents capable of reasoning, planning, and executing complex business workflows • Build and orchestrate agent-based solutions using LangChain, LangGraph, and modern AI agent frameworks • Develop scalable backend services, APIs, and integrations using Java and Python • Integrate AI agents with enterprise systems, databases, third-party APIs, and SaaS platforms • Design and implement advanced prompt engineering, memory architectures, and tool-use capabilities • Deploy, monitor, and optimize AI agents in production environments for performance, reliability, and cost efficiency • Establish evaluation frameworks, testing strategies, logging mechanisms, and feedback loops to continuously improve agent behavior • Design cloud-native AI architectures leveraging Azure AI and Machine Learning services • Collaborate with product, engineering, and data teams to embed AI capabilities into business-critical applications • Troubleshoot complex technical issues across AI, application, integration, and cloud environments • Provide technical leadership, conduct architecture reviews, and mentor engineering teams • Stay current with emerging AI technologies, LLM advancements, agent frameworks, and industry best practices • Ensure successful delivery of AI solutions that meet business, scalability, security, and operational requirements.

• Designing and delivering robust, scalable, and secure technical solutions across corporate platforms and customer‑facing services. • Translating requirements into high‑quality technical architectures that can be built, operated, and supported with confidence. • Working closely with delivery teams to support implementation, including knowledge transfer and hands‑on assistance where needed. • Participating in the architecture peer review process, helping maintain high design quality across the practice. • Presenting technical designs to the Technical Assurance Board and supporting assurance discussions with specialist knowledge. • Contributing to technology roadmaps, investigating new and existing technologies to enable controlled adoption. • Collaborating with Security Architects to ensure designs provide appropriate protection for workloads. • Maintaining awareness of emerging technologies, platforms, and industry trends relevant to NEC’s services and customers.