• Serve as the technical contact for CDMOs supporting drug product manufacturing and release activities • Lead oversight of drug product development activities, including process development, tech transfer, scale-up, and validation • Provide technical leadership for clinical and commercial drug product manufacturing campaigns, including review and approval of batch records, campaign plans, protocols, reports, and investigations as applicable • Partner with CDMOs to identify, assess, and mitigate process risks and manufacturing challenges, ensuring timely resolution of technical issues • Contribute to the development of process validation strategies for drug product manufacturing in collaboration with internal and external stakeholders • Oversee preparation, review, and approval of process validation documentation, including process performance qualification (PPQ) protocols/reports, risk assessments, control strategies, and continued process verification plans • Evaluate manufacturing performance data to identify trends, process capability concerns, and opportunities for continuous improvement • Lead secondary packaging development activities for a drug product in late-stage development • Support development of packaging design, component selection, labeling configuration inputs, packaging line considerations, and secondary packaging validation activities with external partners and internal stakeholders

Role Description Culture is the surface Function competes on. Not just in what we post, but in how we earn attention, build trust, and make health feel like something people actually want to be part of. The Director of Cultural Engagement owns that surface end-to-end: social channels, creator and talent relationships, and influencer programs across both organic and paid. This is one of the most visible and consequential roles at Function. It sits at the intersection of brand, growth, and culture, with direct impact on how the world sees us, who advocates for us, and how we grow. You will lead a team of four and manage three direct reports spanning social, content, and talent and creator partnerships. We’re looking for someone who reads culture the way a strategist does and executes it the way an operator does. You understand not just what’s trending but why, and you use that behavioral intelligence to make decisions that are defensible and ahead of the curve. You know when to show up in a cultural moment and when to create one. You build creator and talent relationships that are genuine, strategic, and efficient. You know the difference between influence and noise. If you’ve scaled a social presence and a creator program in the same role, and you can point to the cultural reads behind both, keep reading. What You’ll Own - Social Strategy & Execution at Scale: - Full ownership of multi-channel social growth with an explicit mandate to drive step-changes in reach, engagement, and cultural relevance. Incremental is not the goal. - Build and execute an always-on, performance-driven social strategy that keeps the brand sacred but enables exploration. - Translate company priorities into platform-native content and formats across Instagram, TikTok, X, LinkedIn, Reddit, YouTube, Threads, and Facebook. - Personally model best-in-class real-time engagement: on brand, fast, human, and culturally aware. Walk the walk. - Set the creative bar with exceptional taste and cultural judgment. Create original formats and moments that others follow rather than reacting to what’s already saturated. - Talent, Creator & Influencer Relationships: - Own the full talent and creator relationship strategy across organic and paid efforts, from partnership identification and vetting through ongoing management and performance. - Build and maintain a creator ecosystem that reflects Function’s brand values and reaches the audiences we want to grow into: early adopters, mainstream health consumers, and cultural tastemakers. - Partner with growth and performance teams to ensure influencer programs drive measurable acquisition outcomes, not just reach. - Evaluate partnership fit through a cultural lens: does this person actually reflect where health culture is heading, or where it’s been? - Negotiate and manage talent relationships with rigor, from micro-creators to high-profile partners, and build the infrastructure to do it at scale. - Cultural Intelligence & Trend Leadership: - Bring a proactive cultural read to everything you own. Not just what’s trending today, but where culture is heading in 12 to 24 months and what that means for Function’s positioning. - Decode the behavioral “why” behind audience actions: what they engage with, who they trust, how health fits into their identity, and where Function has permission to show up. - Identify cultural moments worth owning, define the conditions for moments Function should build, and develop criteria for knowing when they’ve landed. - Apply cultural intelligence to ambassador selection, platform strategy, and content direction, removing subjectivity from creative feedback and grounding decisions in real signal. - Map the cultural tensions Function navigates as it scales (access vs. luxury, data empowerment vs. health-tech skepticism) and help the brand move through them with intention. - Team Leadership: - Lead and develop a team of five across social, talent and creator partnerships, with four direct reports. - Set the direction, operating model, and performance standards for the team. Build toward a team that can execute at high quality and speed without you in every decision. - Raise the cultural fluency of the team and the broader organization over time, so cultural intelligence isn’t locked in one person’s workflow. - Cross-Functional Leadership: - Operate as a true strategic partner to marketing, brand, creative, growth, comms, and product. - Influence how stories are told and launched, not just how they’re posted. - Communicate clearly on performance, cultural rationale, and strategic direction to leadership and cross-functional partners. - Performance & Accountability: - Define the metrics that matter across social and creator programs and hold the team accountable to them. - Tie cultural and creator work to business outcomes: acquisition, brand trust, retention, and reach into new audiences. - Move fast without being sloppy. Own your calls and your numbers. Qualifications - 7+ years owning social strategy, content, and creator or influencer programs at scale, ideally spanning both functions in one role. - A proven track record of meaningful channel growth across multiple platforms and a creator program that drove real business outcomes. - Experience leading and developing teams, with at least 2–3 direct reports. - Deep operating experience in real time: cultural moments, news cycles, launches, live engagement. - A genuine cultural intelligence practice: you can explain not just what performed, but why, and what it signals about where the audience is heading. - Strong analytical instincts and fluency tying social and creator performance to growth metrics. - Experience managing creator and talent relationships across the full spectrum, organic and paid, micro and macro. Requirements - Fast, decisive, and comfortable being accountable in public. - Detail-obsessed, but not precious. - Equally comfortable in strategy decks and in the comments section. - Opinionated about culture and curious about what’s driving it. - A builder of teams, systems, and trust with talent. Benefits - Competitive salary and benefits package. - Flexible working hours. - A dynamic work environment where creativity and innovation are encouraged.

Role Description Symmetrio is recruiting a Director of Professional Services for our customer, a rapidly growing international healthcare technology organization focused on advanced healthcare technology solutions for complex cancer workflows. This is a senior leadership role responsible for overseeing customer onboarding, technical implementations, application support operations, escalation governance, and service quality standards within a regulated healthcare SaaS environment. The Director of Professional Services will partner closely with Customer Success, Product, Software Engineering, Platform, and Clinical teams to ensure the delivery of secure, predictable, and high-quality technology services to customers. As the senior leader responsible for customer-facing technical service operations, the Director of Professional Services will establish structured frameworks, define service standards, manage executive-level escalations, and build a high-performing technical service team. The position will report to the VP of Technology & Security. This is a full-time remote position. Ideal candidate will be based in Central or Western United States. - Lead and develop a high-performing Technology Service Operations function, including Support and Implementation resources. - Lead end-to-end technology service delivery across onboarding, integrations, application support, and ongoing operational support. - Establish and maintain structured service frameworks including SLAs, escalation pathways, case management standards, and operational reporting. - Ensure repeatable and secure onboarding processes for healthcare customers, including authentication, identity configuration, and connectivity validation. - Monitor service performance metrics and proactively address operational risks. - Drive continuous improvement across support tooling, documentation standards, and service workflows. - Act as the senior operational escalation point for customer technology and service-related matters. - Partner with Customer Success and Sales to support account health, renewals, and expansion initiatives. - Engage directly with hospital IT leadership, clinical stakeholders, and executive sponsors where required. - Provide structured service reviews and operational reporting to internal leadership and customers. - Ensure clear, professional, and timely communication during critical incidents or service-impacting events. - Own regional coordination of customer-impacting technology incidents. - Establish structured incident response standards and communication protocols. - Collaborate with Engineering and Reliability teams to address systemic risks and strengthen platform resilience. - Oversee technical onboarding processes including secure connectivity, SSO, directory integrations, and network configuration validation. - Partner with Engineering and Platform teams to streamline onboarding workflows and reduce time-to-value. - Identify recurring onboarding friction points and implement operational or tooling improvements. - Ensure integrations with customer IT environments meet security and compliance expectations. - Establish clear role definitions, accountability frameworks, and performance standards. - Support hiring, onboarding, and professional development within the team. - Foster a culture of structured troubleshooting, operational discipline, and customer-first thinking. - Ensure alignment between service operations, product development, and commercial teams. Qualifications - Minimum 8–10 years’ experience in B2B SaaS service delivery, technical operations, or IT service management roles. - Minimum 3–5 years’ experience leading customer-facing technical teams. - Demonstrated experience working with enterprise or healthcare customers in regulated environments. - Strong understanding of SaaS onboarding, application support models, incident management, and escalation frameworks. - Experience partnering with Engineering and Platform teams to resolve cross-functional technical service issues. - Familiarity with identity and authentication systems (SAML/OIDC, Auth0, Entra ID / Active Directory advantageous). - Understanding of cloud-based application environments (AWS preferred) and secure customer connectivity models. - Experience defining and monitoring SLAs, KPIs, and operational dashboards. - Strong executive-level communication and stakeholder management skills. - Experience in healthcare technology environments advantageous.

• Define and lead the global category vision and multi-year strategy for electrical infrastructure, aligned with enterprise growth, uptime requirements, regional expansion, and power distribution standards. • Establish and execute supplier portfolio strategy, including preferred supplier frameworks, segmentation, regional allocation models, and executive governance structures. • Own executive-level supplier relationships and negotiations, including long-term agreements, capacity reservations, risk-sharing mechanisms, warranty structures, and performance accountability. • Develop and implement enterprise contracting strategies for switchgear, transformers, UPS systems, busway, PDUs, and associated services, including commercial levers, indexed pricing, and escalation frameworks. • Partner with Engineering, Product, Construction, Operations, and Finance to align category decisions with network growth, capital planning, and technical roadmaps. • Drive alignment to enterprise electrical standards, preferred platforms, interface requirements, Product Design Libraries (PDLs), and approved deviation frameworks while enabling scalable deployment and reduced customization. • Lead supply chain risk management strategies, including mitigation of capacity shortfalls, utility constraints, component obsolescence, grid interface challenges, and geopolitical risks. • Sponsor and deliver total cost of ownership improvements through standardization, modularization, reduction of conversion losses, optimized service strategies, and lifecycle maintenance planning. • Lead supplier performance management through scorecards, executive business reviews, corrective action programs, and closed-loop resolution of field performance and reliability issues. • Ensure alignment of sourcing strategies with commissioning, quality, and operational requirements, including support for quality control, field performance feedback, and continuous improvement. • Provide executive-level reporting on supply market conditions, supplier performance, cost outlook, and category risks, with clear recommendations for mitigation and strategic actions. • Lead and develop category management team capabilities, operating cadence, governance, and performance expectations to scale with business demand. • Drive adoption of standardized electrical configurations across regions, reducing non-standard variants and improving repeatability, deployment efficiency, and scalability. • Ensure delivery performance for long-lead equipment, including alignment with project schedules, energization milestones, and critical path dependencies. • Support closed-loop reliability improvements by translating field performance, quality issues, and commissioning learnings into supplier strategy, sourcing decisions, and future infrastructure standards.