Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: The Sr. Partner Manager manages ServiceNow relationships with our Partner Ecosystem across Canada. A large part of this role is to manage and nurture companies in the ServiceNow Partner ecosystem while also encouraging current ServiceNow Partners to develop and mature their ServiceNow practice. This includes: - Building Partner Practices through business plan development, account planning, partner expectation management, industry/regional/product focus. Sell, solve, bring growth. - Planning for Success through Partner achievement target agreement, capacity planning, growth investment, points earning roadmap. - Managing the ecosystem across team members through readiness assessment scoring, milestone achievement by partner, roadmap sessions for success, regular ecosystem evaluations, tiering progress, acquisitions targets, health analysis, metrics reporting. - Drive ecosystem governance through team member communication, execution plans, reporting and dashboard preparation, global interlocks with other regions. - Develop Standard Operating Procedures (Business Planning Guides, Enablement Journeys, etc.) - Coach partners both remotely and face-to-face - Communicate partner programs' requirements and benefits across the ecosystem - Provide daily management of partner ecosystem - Work with ServiceNow Partner Operations and Partner Enablement to ensure reporting and best practice is being accomplished - Conduct quarterly and bi-annual business reviews - Develop partner business case and program roadmaps - Articulate investment areas needed to both enter and progress through the partner program - Implement remediation plans - Manage partner portal and other systems - Work towards partner revenue goals through teaming and subcontracting - Participate in marketing events - Approximately 20% travel Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - At least 8 years prior experience working with sales, marketing, or Channel and Alliance partnership management. - Ability to work in a true 'east-west' operating model with both direct line and dotted line team members - Diligence at measuring and communicating progress to achieve targeted results, identifying obstacles and associated remediation plans FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

• Produce both customer and internal service reporting • Conduct regular reviews with customers • Handle escalations, issues, problems, and requirements • Oversee invoicing and financial aspects of assigned accounts • Perform monthly forecasting of project costs and revenue, understanding gaps and putting corrective measures in place, as appropriate • Ensure ISO20000 compliance and best practices • Identify and implement continual service improvement initiatives • Manage business risk and ensure business continuity • Achieve targets and drive improvement initiatives • Explore and drive opportunities for new or additional work within existing customers

The Assistant Manager supports the overall profitability and success of the Regional Operations Center by assisting with financial, operational, and team objectives. This role partners closely with the Operations Manager to help achieve referral and revenue goals, improve staffing efficiency, and maintain high levels of performance and client satisfaction. The Assistant Manager contributes to reporting, process improvement, and fostering a positive, client-focused work environment. Dane Street’s success relies on individual and team contributions every day. We care for our customers, each other and Dane Street. It is the responsibility for all of us to maintain a positive working environment that promotes client satisfaction and results. **MAJOR DUTIES & RESPONSIBILITIES** *Support Revenue Growth* - Assist in driving revenue growth by delivering excellent Customer service. - Help ensure scheduling best practices and turnaround time standards are followed. - Support timely delivery of high-quality reports. - Respond to and help resolve client inquiries in a timely manner. * Support Physician Cost Optimization* - Assist in ensuring client invoices align with agreed-upon fee schedules. - Support proper physician selection based on claimant location, specialty, and pricing requirements. - Help maintain and support relationships with key physicians to promote panel retention. Support *Staff Performance and Capacity* - Assist in monitoring performance metrics for Customer Service Representatives (CSR) and Quality Assurance (QA) Specialists. - Support efforts to meet or exceed departmental productivity and quality targets. - Participate in onboarding and training of new team members as staffing needs increase. - Assist with performance feedback and documentation as needed. *Client Interaction* - May support client visits and meetings with the Sales team, as needed. *Operational Support* - Assist with monitoring overall production, performance, and quality for the assigned region. - Help plan and organize daily operational activities. - Assist in reviewing productivity, financial, and activity reports. - Coordinate with support departments such as Human Resources, Finance, IT, and Business Analysis to support operational goals. - Help assess staffing and resource needs to meet production targets. - Assist in coordinating and supporting the deposition process at the request of clients or defense counsel. Other duties & special projects, as assigned and based on business needs.

• Educate HCPs on patient support programs, including access and reimbursement support tools and services • Educate on product-specific acquisition and access options such as specialty pharmacy networks and specialty distribution • Provide local expertise regarding national/regional payor policies to educate providers on payer issues, coding changes, and appropriate claims submission processes • Liaise with AbbVie’s Access and Reimbursement support center to update HCPs on Rx status and program eligibility • Collaborate with AbbVie’s Access and Reimbursement Support Center to relay prescription status and program eligibility updates • Report back payer trends related for approved products to Patient Services and MHC account management teams • Establish and maintain relationships with appropriate providers within territory • Remain current on key managed care, reimbursement, and policy activities