• Produce both customer and internal service reporting • Conduct regular reviews with customers • Handle escalations, issues, problems, and requirements • Oversee invoicing and financial aspects of assigned accounts • Perform monthly forecasting of project costs and revenue, understanding gaps and putting corrective measures in place, as appropriate • Ensure ISO20000 compliance and best practices • Identify and implement continual service improvement initiatives • Manage business risk and ensure business continuity • Achieve targets and drive improvement initiatives • Explore and drive opportunities for new or additional work within existing customers

The Assistant Manager supports the overall profitability and success of the Regional Operations Center by assisting with financial, operational, and team objectives. This role partners closely with the Operations Manager to help achieve referral and revenue goals, improve staffing efficiency, and maintain high levels of performance and client satisfaction. The Assistant Manager contributes to reporting, process improvement, and fostering a positive, client-focused work environment. Dane Street’s success relies on individual and team contributions every day. We care for our customers, each other and Dane Street. It is the responsibility for all of us to maintain a positive working environment that promotes client satisfaction and results. **MAJOR DUTIES & RESPONSIBILITIES** *Support Revenue Growth* - Assist in driving revenue growth by delivering excellent Customer service. - Help ensure scheduling best practices and turnaround time standards are followed. - Support timely delivery of high-quality reports. - Respond to and help resolve client inquiries in a timely manner. * Support Physician Cost Optimization* - Assist in ensuring client invoices align with agreed-upon fee schedules. - Support proper physician selection based on claimant location, specialty, and pricing requirements. - Help maintain and support relationships with key physicians to promote panel retention. Support *Staff Performance and Capacity* - Assist in monitoring performance metrics for Customer Service Representatives (CSR) and Quality Assurance (QA) Specialists. - Support efforts to meet or exceed departmental productivity and quality targets. - Participate in onboarding and training of new team members as staffing needs increase. - Assist with performance feedback and documentation as needed. *Client Interaction* - May support client visits and meetings with the Sales team, as needed. *Operational Support* - Assist with monitoring overall production, performance, and quality for the assigned region. - Help plan and organize daily operational activities. - Assist in reviewing productivity, financial, and activity reports. - Coordinate with support departments such as Human Resources, Finance, IT, and Business Analysis to support operational goals. - Help assess staffing and resource needs to meet production targets. - Assist in coordinating and supporting the deposition process at the request of clients or defense counsel. Other duties & special projects, as assigned and based on business needs.

• Educate HCPs on patient support programs, including access and reimbursement support tools and services • Educate on product-specific acquisition and access options such as specialty pharmacy networks and specialty distribution • Provide local expertise regarding national/regional payor policies to educate providers on payer issues, coding changes, and appropriate claims submission processes • Liaise with AbbVie’s Access and Reimbursement support center to update HCPs on Rx status and program eligibility • Collaborate with AbbVie’s Access and Reimbursement Support Center to relay prescription status and program eligibility updates • Report back payer trends related for approved products to Patient Services and MHC account management teams • Establish and maintain relationships with appropriate providers within territory • Remain current on key managed care, reimbursement, and policy activities

Role Description The Strategic Negotiations Manager is a senior individual contributor responsible for leading complex, multi-site commercial negotiations for strategic global accounts. Operating within a centralized Global Accounts governance model, this role ensures consistency and discipline across pricing, contracting, and commercial terms. You will operate as the deal strategy lead for complex negotiations; serving as the primary commercial counterpart to customer procurement organizations. This role leads alignment across Sales, Finance, and Contract Management to drive profitable growth, manage risk, and standardize commercial practices through influence in a matrixed organization. The role exemplifies Competence, Courage, and Compassion—by bringing expertise and discipline to deliver results, confidently driving decisions and action in complex negotiations, and collaborating in ways that strengthen partnerships and collective outcomes. Qualifications - Bachelor’s degree in Business, Finance, or related field - 10+ years of experience in commercial negotiations, deal strategy, or contracting/pricing - Proven experience with large, complex, customer-facing negotiations - Strong cross-functional collaboration and influencing skills - Background in life sciences or analytical instruments preferred Requirements - Lead high-value customer negotiations involving complex global frameworks, pricing consistency, and multi-entity agreements - Drive alignment on deal strategy across Sales, Finance, Legal, and Contracting - Identify and mitigate financial, legal, and operational risks (e.g., discount leakage, unfavorable terms) - Evaluate deal structures to balance growth, margin, and risk - Support pricing governance and contract execution consistency - Design and implement scalable frameworks, tools, and processes - Provide insights through reporting, dashboards, and QBR support Company Description Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide. Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.