Role Description We are looking for motivated individuals interested in assisting clients with vacation planning and travel arrangements. In this role, you will help clients explore destinations, compare options, organize reservations, and coordinate travel details based on their preferences and budget. This flexible remote opportunity is well suited for individuals who enjoy travel, customer interaction, and learning about destinations around the world. Daily activities may include: - Researching travel options - Coordinating bookings - Maintaining client communication - Helping create positive travel experiences Training, support tools, and professional development resources are provided. Qualifications - Strong organizational and communication skills - Interest in hospitality and customer experience - Ability to work independently and manage time effectively - Comfortable using booking platforms and digital tools - Reliable internet access - Authorized to work in the U.S. and 18 years of age or older Requirements - Assist clients with booking hotels, resorts, cruises, and vacation packages - Provide guidance on destinations, accommodations, and travel options - Manage booking confirmations, changes, and documentation - Ensure accuracy of reservations and client details - Deliver timely and professional client communication - Stay updated on hospitality and travel industry trends Benefits - Remote work with flexible scheduling - Training and ongoing professional support - Access to booking systems and supplier partnerships - Travel-related discounts and perks - Performance-based compensation

• Working in isolation or as part of a team, the Implementation Consultant I understands the connections between the EHSQ suites in Cority and can demonstrate knowledge effectively to clients. • They have a keen understanding of how and why clients would use Cority software. • They have a strong commitment to service excellence and stay up to date on new features. • They instil confidence in clients and build meaningful trust relationships both internally and externally. • They demonstrate project budget awareness, responsiveness, and professionalism, and have exceptional written and verbal communication skills.

• Build trust with customers. Maintain regular engagement cadences with customers through all phases of their implementation, from sales handoff to value realization. • Guide growth. Create a plan that outlines the customer’s goals with implementing Fieldguide and activities needed to meet those goals. Maintain regular reviews during their onboarding process to track progress and adapt plans where necessary. • Build champions. Cultivate customer champions and grow their Fieldguide knowledge. • Advocate for the customer. Be the link between the customer and Fieldguide’s Engineering, Product, Design; Customer Enablement; Sales; and other cross-functional teams. Be aware of and communicate customer needs internally to help shape the product roadmap, internal processes, and future onboarding iterations. • Mitigate risks. Be proactive in identifying success risks and develop decisive action plans to mitigate them. • Measure and document progress. Document the value Fieldguide provides to our customers by detailing customer case studies, new use cases and success metrics. Track customer progress against their adoption map, and be able to plot customer value realization over time.

Role Description The Implementation Project Manager leads simple to complex client onboarding and service expansion projects from commencement through stabilization, ensuring seamless execution, operational readiness, and exceptional client experience, with a clear focus on accelerating cash in door for the organization. This role serves as a trusted advisor to clients and internal stakeholders, combining strong project management discipline with strategic thinking, operational excellence, and a continuous improvement mindset. How You’ll Make an Impact - Partner across internal and external stakeholders to lead client onboarding and service expansion initiatives. - Leverage project management expertise, operational excellence, technology, and innovation to deliver scalable business outcomes and exceptional client experiences. Project Leadership & Client Delivery - Lead end-to-end implementation and transition projects for new and existing clients. - Develop and manage project plans, governance structures, milestones, communications, risks, dependencies, and escalation pathways. - Serve as the primary implementation contact, fostering trusted client relationships through consultative engagement, proactive communication, and stakeholder alignment. - Translate client goals and business requirements into actionable implementation strategies and operational solutions. - Facilitate project meetings, steering committee updates, and cross-functional stakeholder collaboration sessions across global teams. - Manage implementation lifecycle activities including discovery, solution design, configuration, testing, training, launch, and hyper care support. Operational Excellence, Innovation & Continuous Improvement - Champion continuous improvement initiatives that enhance implementation quality, scalability, efficiency, and client experience. - Leverage automation, AI-enabled tools, workflow optimization, and data insights to streamline processes and improve business outcomes. - Identify and mitigate implementation risks, operational gaps, and dependencies while maintaining compliance, process integrity, and documentation standards. - Contribute to standardized methodologies, governance practices, templates, and modern project delivery techniques that improve consistency and effectiveness. - Promote a proactive, solutions-oriented mindset by anticipating challenges, driving innovation, and challenging legacy approaches. Cross-Functional Partnership & Organizational Impact - Partner closely with Client Success, Customer Success, Finance, Legal, Product & Technology, and Supply Chain Management teams to ensure implementation alignment and readiness. - Coordinate global workstreams and manage competing priorities across diverse stakeholder groups and evolving business needs. - Support organizational change management through communication, training, transition planning, and adoption strategies. - Contribute implementation expertise to client/prospect presentations, solution discussions, and RFP business growth opportunities. - Share lessons learned and implementation insights to elevate team performance, strengthen best practices, and support strategic growth initiatives. Qualifications - Highly organized, proactive, and able to manage multiple priorities in a fast-paced environment. - Strong communicator with the ability to influence stakeholders at all levels. - Detail-oriented with a focus on accuracy and compliance. - Comfortable working across global time zones and adaptable to diverse cultural environments. - Tech-savvy and eager to leverage automation for process improvement. Requirements - Bachelor’s degree. - 3+ years of experience in client-focused, operational or project management roles. - Proficiency with project management, workflow automation, and collaboration tools (e.g., Monday.com), along with Microsoft Office Suite, Power BI, and other digital productivity platforms. - Formal certifications such as PMP, Lean Six Sigma, Agile, or change management credentials are considered a strong asset but are not required. - Familiarity with integration protocols (API, SFTP, EDI) and global mobility processes is a plus. Benefits - Competitive salary and performance-based bonuses. - Comprehensive health benefits. - Flexible working arrangements. - Professional development opportunities. - Employee recognition programs. Company Description Cartus is an industry leader in global talent mobility and corporate relocation services, managing all aspects of an employee’s move across 190+ countries. The company supports hundreds of corporate and government clients—including more than a third of Fortune 100 companies—with various mobility and talent management solutions.