Role Description The Implementation Project Manager leads simple to complex client onboarding and service expansion projects from commencement through stabilization, ensuring seamless execution, operational readiness, and exceptional client experience, with a clear focus on accelerating cash in door for the organization. This role serves as a trusted advisor to clients and internal stakeholders, combining strong project management discipline with strategic thinking, operational excellence, and a continuous improvement mindset. How You’ll Make an Impact - Partner across internal and external stakeholders to lead client onboarding and service expansion initiatives. - Leverage project management expertise, operational excellence, technology, and innovation to deliver scalable business outcomes and exceptional client experiences. Project Leadership & Client Delivery - Lead end-to-end implementation and transition projects for new and existing clients. - Develop and manage project plans, governance structures, milestones, communications, risks, dependencies, and escalation pathways. - Serve as the primary implementation contact, fostering trusted client relationships through consultative engagement, proactive communication, and stakeholder alignment. - Translate client goals and business requirements into actionable implementation strategies and operational solutions. - Facilitate project meetings, steering committee updates, and cross-functional stakeholder collaboration sessions across global teams. - Manage implementation lifecycle activities including discovery, solution design, configuration, testing, training, launch, and hyper care support. Operational Excellence, Innovation & Continuous Improvement - Champion continuous improvement initiatives that enhance implementation quality, scalability, efficiency, and client experience. - Leverage automation, AI-enabled tools, workflow optimization, and data insights to streamline processes and improve business outcomes. - Identify and mitigate implementation risks, operational gaps, and dependencies while maintaining compliance, process integrity, and documentation standards. - Contribute to standardized methodologies, governance practices, templates, and modern project delivery techniques that improve consistency and effectiveness. - Promote a proactive, solutions-oriented mindset by anticipating challenges, driving innovation, and challenging legacy approaches. Cross-Functional Partnership & Organizational Impact - Partner closely with Client Success, Customer Success, Finance, Legal, Product & Technology, and Supply Chain Management teams to ensure implementation alignment and readiness. - Coordinate global workstreams and manage competing priorities across diverse stakeholder groups and evolving business needs. - Support organizational change management through communication, training, transition planning, and adoption strategies. - Contribute implementation expertise to client/prospect presentations, solution discussions, and RFP business growth opportunities. - Share lessons learned and implementation insights to elevate team performance, strengthen best practices, and support strategic growth initiatives. Qualifications - Highly organized, proactive, and able to manage multiple priorities in a fast-paced environment. - Strong communicator with the ability to influence stakeholders at all levels. - Detail-oriented with a focus on accuracy and compliance. - Comfortable working across global time zones and adaptable to diverse cultural environments. - Tech-savvy and eager to leverage automation for process improvement. Requirements - Bachelor’s degree. - 3+ years of experience in client-focused, operational or project management roles. - Proficiency with project management, workflow automation, and collaboration tools (e.g., Monday.com), along with Microsoft Office Suite, Power BI, and other digital productivity platforms. - Formal certifications such as PMP, Lean Six Sigma, Agile, or change management credentials are considered a strong asset but are not required. - Familiarity with integration protocols (API, SFTP, EDI) and global mobility processes is a plus. Benefits - Competitive salary and performance-based bonuses. - Comprehensive health benefits. - Flexible working arrangements. - Professional development opportunities. - Employee recognition programs. Company Description Cartus is an industry leader in global talent mobility and corporate relocation services, managing all aspects of an employee’s move across 190+ countries. The company supports hundreds of corporate and government clients—including more than a third of Fortune 100 companies—with various mobility and talent management solutions.

• We’re Civica and we make software that helps deliver critical services for citizens all around the world. • This role is about technical expertise, ownership, and delivering high-quality outcomes in complex data environments. • Candidates must be US citizens. • You are likely someone who has strong experience in data quality, data analysis, and ETL processes, is confident designing and delivering solution architecture in cloud or on-prem environments, and communicates clearly with both technical and non-technical stakeholders.

• Manage end-to-end client implementation: Oversee the full implementation process for new and existing clients, following established standards, project plans, and documentation to ensure a high level of success. • Support business process improvement: Provide guidance and best practice recommendations to clients during implementation to drive strong adoption and long-term success with our software. • Serve as the primary client contact: Act as the main point of contact for clients throughout implementation and for designated clients post-implementation. • Compile compliance reports: Regularly prepare and submit compliance reports to ensure adherence to internal policies and industry regulations. • Act as a trainer and coach: Serve as a knowledgeable resource for clients, providing ongoing training, support, and coaching to help them maximize the value of 700Credit products. • Resolve client issues: Analyze and resolve client concerns directly or assist in working through complex issues to ensure effective outcomes. • Assist in product launches: Support Affiliate and 700Credit product launches, including post-launch follow-up with clients and affiliates to evaluate and improve the customer experience. • Contribute to team success: Actively support all members of the Implementation team in a productive and constructive manner. • Track and document client communications: Accurately record all client interactions and communications to maintain clear and up-to-date records. • Communicate new product features: Keep clients informed of new product features and updates, ensuring they understand new capabilities and how to take advantage of them. • Provide exceptional customer service: Ensure a consistently high level of service is delivered to clients, maintaining satisfaction and long-term loyalty. • Generate cross-sell opportunities: Work closely with the sales team to identify and produce cross-sell opportunities that introduce additional products and services to existing clients.

• Manage end-to-end client implementation • Support business process improvement • Serve as the primary client contact • Compile compliance reports • Act as a trainer and coach • Resolve client issues • Assist in product launches • Contribute to team success • Track and document client communications • Communicate new product features • Provide exceptional customer service • Generate cross-sell opportunities