• We’re Civica and we make software that helps deliver critical services for citizens all around the world. • This role is about technical expertise, ownership, and delivering high-quality outcomes in complex data environments. • Candidates must be US citizens. • You are likely someone who has strong experience in data quality, data analysis, and ETL processes, is confident designing and delivering solution architecture in cloud or on-prem environments, and communicates clearly with both technical and non-technical stakeholders.

• Manage end-to-end client implementation: Oversee the full implementation process for new and existing clients, following established standards, project plans, and documentation to ensure a high level of success. • Support business process improvement: Provide guidance and best practice recommendations to clients during implementation to drive strong adoption and long-term success with our software. • Serve as the primary client contact: Act as the main point of contact for clients throughout implementation and for designated clients post-implementation. • Compile compliance reports: Regularly prepare and submit compliance reports to ensure adherence to internal policies and industry regulations. • Act as a trainer and coach: Serve as a knowledgeable resource for clients, providing ongoing training, support, and coaching to help them maximize the value of 700Credit products. • Resolve client issues: Analyze and resolve client concerns directly or assist in working through complex issues to ensure effective outcomes. • Assist in product launches: Support Affiliate and 700Credit product launches, including post-launch follow-up with clients and affiliates to evaluate and improve the customer experience. • Contribute to team success: Actively support all members of the Implementation team in a productive and constructive manner. • Track and document client communications: Accurately record all client interactions and communications to maintain clear and up-to-date records. • Communicate new product features: Keep clients informed of new product features and updates, ensuring they understand new capabilities and how to take advantage of them. • Provide exceptional customer service: Ensure a consistently high level of service is delivered to clients, maintaining satisfaction and long-term loyalty. • Generate cross-sell opportunities: Work closely with the sales team to identify and produce cross-sell opportunities that introduce additional products and services to existing clients.

• Manage end-to-end client implementation • Support business process improvement • Serve as the primary client contact • Compile compliance reports • Act as a trainer and coach • Resolve client issues • Assist in product launches • Contribute to team success • Track and document client communications • Communicate new product features • Provide exceptional customer service • Generate cross-sell opportunities

Role Description The Implementation Consultant leads the integration of T2’s products into customer operations. This position advises customers on the creation, design, specification, testing, and implementation of T2’s products and capabilities. Works with internal project management, sales, and technical teams to ensure product meets customer needs. - Serves as the primary point of contact for the customer on the business functionality of the product during implementation. - Provides technical expertise in identifying, evaluating, and developing systems and procedures. - Reviews and analyzes customer business and operations including workflow, decision process, and business objectives. - Ensures customer satisfaction during and after the implementation. - Leads staff in the preparation and maintenance of business and functional specifications for new or modified business systems. - Meets with sales and customer contacts to interpret the customer’s business and technical requirements. - Gathers detailed information on the customer’s parking operations, procedures, and technology infrastructure. - Advises customer and T2 staff in the resolution of technical or complicated issues associated with implementing T2 accounts. - Ensures completion of appropriate documentation during sales opportunity review process to drive project success. - Leads the project planning and implementation process for systems integration. - Directs the activities of cross-functional departments during planning, testing, problem solving, and implementation of products and services. - Consults and coordinates with customers and developers to design and develop automated business systems. - Coordinates information systems installations, moves, or changes. - Takes a leadership role in providing technical consultation and assists customers with the development and implementation of T2’s solutions. - Oversees change control activities to implement customer projects into production. - Identifies and resolves systems problems prior to production implementation. - Develops internal and external documentation for product implementation and production. - Diagnoses functional problems, determines corrective action, and implements corrections. - Provides installation support and training related to the software for both management and staff. - Manages multiple system installations and projects simultaneously. - Assists with analyzing external information systems in terms of database structure and data import/export capability. - Assists and participates in annual and/or regional user group conferences and trade shows. - Assists and participates in the review and development of product documentation. - Assists and participates in product testing and “bug” research and isolation. - Gathers and provides input for functional product enhancements. Qualifications - A bachelor's degree in business, computer science / technology or related field; and three (3) to five (5) years related experience; or an equivalent combination of education and experience. - Advanced experience and knowledge of a technical nature required. - Advanced experience and knowledge in project management and organizational skills required. - Experience in providing technical training experience preferred. - Experience in software implementation preferred. - Ability to travel at least 50% of the time. Requirements - Detailed knowledge of T2’s software products, services, and processes (current and new) is required. - Advanced knowledge of various software products including: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook. - Demonstrated ability to learn and implement new software systems. - Knowledge of relational databases. - Basic knowledge of Oracle SQL is preferred. - Basic knowledge of Crystal Reports is preferred. - Knowledge of parking industry is preferred. - Strong communication skills, both written and oral. - Ability to be detail and task oriented and highly organized. - Ability to work in a remote environment with little to no supervision. - Ability to read, analyze, and interpret general business, professional, and technical documents. - Ability to write presentations, reports, proposals, and correspondence. - Ability to effectively present information and respond to questions from prospects, customers, management, and staff. - Ability to solve practical problems and deal with a variety of variables. - Ability to prioritize tasks and tactfully negotiate priority with end users. - Ability to work under deadline pressure and extra hours if needed. - Ability to work effectively independently. Certificates, Licenses, Registrations - Must have a valid driver’s license. Verra Mobility Values - Own It: We focus on high performance and drive toward breakthrough outcomes. - Do What’s Right: We champion integrity and good character. - Choose Courage Over Comfort: We lean into the conversations, decisions and actions that move the business forward. - Win Together: We believe in growing and inspiring people together.