Role Description The Senior Operations Analyst role involves collaborating with various teams, including member support, financial crime, finance, tech, product, and external suppliers. He/she will be supporting the achievement of business goals while living Tide values: putting members first, working as one team, and being data-driven. - Ensuring smooth operation of processes relevant to the area. - Defining appropriate performance monitoring metrics, monitoring them and reporting on the performance of existing processes. - Analysing operational performance, understanding the root cause of sub-optimal processes and taking required actions where necessary. - Updating and optimising processes that are clearly defined and documented. - Monitoring of proprietary and partner SLAs, reporting deviations. - Owning and delivering projects, including cross functional and across various business units. - Being a point of contact for our member support team and acting as level 3 support. - Dealing with escalations on product performance. - Supporting Product managers to manage cross functional technical projects. - Providing feedback from members to Product managers and helping develop products in the way members will get the best value and experience out of the products. - Helping implement solutions to incidents in the area. Qualifications - You’ve spent at least one year in Operations/Project management role or at least two years in a customer service role. - You are proactive, resilient and pay attention to details. - You are organised, systematic and able to collaborate with team members whilst delivering on multiple pieces of work at the same time. - You are analytical and see data as a crucial part of decision-making. - You can handle business analytical tools, such as Excel, SQL and Looker. - You are okay with ambiguity, and enjoy working in a complex, technical industry. - You’re a capable communicator. Requirements - Proactive and resilient. - Attention to detail. - Organised and systematic. - Analytical mindset. - Familiarity with business analytical tools. - Comfortable with ambiguity. - Strong communication skills. Benefits - Salary: €25,200.00 - €31,500.00 - Remote-first work setup with flexibility to work from anywhere in Bulgaria. - Performance-based incentives. - 25 days of paid annual leave. - 3 additional days for volunteering and learning. - Private Health Insurance. - Mental Health Support Platform. - Company Sponsored Multisport Card. - Family and Friendly Leave (according to statutory). - Personal L&D budget.

Role Description The Senior Analyst – Domestic Capital Mobilisation will play a central role in driving the research, analysis, and practical tools development underpinning GSG Impact’s Domestic Capital Mobilisation (DCM) work. The role combines strategic research, market analysis, stakeholder engagement, and practical framework development across multiple emerging and developed market contexts. The successful candidate will work closely with GSG Impact’s Knowledge & Impact Practice and Regional Coordination teams, as well as external stakeholders including investors, policymakers, regulators, DFIs, fund managers, and ecosystem actors. The role will primarily support: - Phase 1: DCM solution sprint and pilot set-up (July–September 2026) - Phase 2: DCM Playbook co-creation (October 2026–June 2027) Key responsibilities: - Phase 1: Research, analysis, and preparation for in-country activities - Lead primary and secondary research on domestic capital mobilisation in emerging markets. - Conduct market analysis and segmentation of domestic capital pools, including pension funds, insurance companies, development banks, sovereign funds, and other institutional investors. - Analyse investor mandates, risk-return expectations, regulatory constraints, and catalytic capital needs. - Review and synthesise global and country-level examples of domestic capital mobilisation, impact investment vehicles, and catalytic capital structures. - Conduct stakeholder mapping across investors, policymakers, regulators, ecosystem actors, DFIs, and fund managers. - Support interviews and consultations with National Partners and external stakeholders. - Develop analytical frameworks and practical tools, including a country readiness / feasibility assessment framework for domestic capital mobilisation. - Contribute to the development of the DCM Field Insights Compendium and related knowledge products. - Support country selection and assessment processes for deeper engagement and pilot work. - Phase 2: Playbook co-creation and country engagement - Support the development and iteration of the Domestic Capital Mobilisation Playbook and related tools and templates. - Contribute to practical guidance on capital pool analysis, stakeholder engagement, policy levers, market coordination, and investment vehicle pathways. - Support workshop preparation, facilitation materials, stakeholder sessions, and knowledge-sharing activities. - Capture and synthesise lessons learned from country implementation and Partnership engagement. - Support validation and refinement of Playbook content with National Partners, investors, ecosystem actors, and external experts. Qualifications - Strong analytical and structured problem-solving skills, ideally developed through consulting, research, advisory, or strategy roles. - Experience conducting both primary and secondary research, including interviews, market analysis, and synthesis of complex information. - Strong writing and communication skills, with the ability to translate complex analysis into practical and actionable outputs. - Experience developing practical tools, frameworks, templates, or market intelligence products. - Strong stakeholder engagement and facilitation capabilities, including experience working across multiple stakeholder groups. - Experience in public finance, blended finance particularly in emerging markets. - Understanding of institutional investors, investment vehicles, catalytic capital structures, and policy or regulatory environments related to capital markets. - Ability to manage multiple workstreams and work independently in a fast-moving, entrepreneurial environment. - Experience working across emerging markets and with development banks, DFIs, or policy stakeholders is strongly preferred. Requirements - This is a 12 month FTC with a maximum of 100 working days. Benefits - Closing date for applications is 26th June 2026.

• Provide white-glove, End User Service Desk Support via phone, email, and chat. • Manage incidents and requests within the ServiceNow, Freshservice or Zendesk ticketing systems. • Perform and document daily ticket follow-ups with end users within respective ticketing system. • Resolve username and password problems. • Perform uninstall/reinstall of approved software applications to devices. • Provide Multifactor Authentication, Single Sign-On and VPN Support. • Perform software and application support. • Provide remote hardware support for laptops, tablets, mobile devices, monitors, docking stations, printers and accessories. • Provides support for general how-to inquiries.

Lead budgeting and financial management tasks, develop cost estimates using approved methodologies, and ensure compliance with financial frameworks while maintaining collaborative relationships with stakeholders to support project goals.