• Investigate and troubleshoot complex customer-reported issues. • Replicate issues in test environments when needed. • Escalate unresolved issues to L3 support or engineering with detailed analysis. • Maintain ownership of escalated tickets until resolution and follow up with customers. • Analyze logs, databases, API calls, and system performance to diagnose issues. • Guide customers through advanced configurations or troubleshooting steps. • Work closely with Customer Success, Engineering, and Product teams to resolve issues. • Provide technical explanations and root cause analysis to both customers and internal stakeholders. • Document solutions and troubleshooting steps in the knowledge base. • Identify recurring issues and suggest fixes or product improvements. • Update internal and customer-facing documentation with best practices and solutions. • Contribute to automation and self-service resources to reduce ticket volume. • Provide timely and professional responses to technical inquiries. • Ensure customer issues are resolved within SLAs and escalate proactively if delays occur.

Title: Clinical Applications Analyst - Radiant Location: Job Description: Provides a variety of services and high level support for the analysis of mid complexity projects along with the support and maintenance of EHR applications that are affected. Successfully leads initiatives and projects with other staff. Subject matter expert in assigned applications and works to develop a breadth of knowledge across applications. Develops, implements, and presents educational programs for end users. Responsibilities include mid complexity issues; acting as the liaison between customer and support staff to resolve issues; understanding and adhering to service provider/customer chain of accountability that ultimately leads to the patient. This position must be highly responsive to customers and show an aptitude for the translation of customer requirements into feasible options within the application. Duties also include planning and implementing technology learning programs, and assessing users during technology learning programs for successful competence. Works under general supervision. - Epic Cupid and Epic Radiant experience preferred - Rotating On-Call Education Qualifications: Bachelor's degree in Information Services, Business, Healthcare or related field of study plus 2 years of experience in Information Services, Business Services, Healthcare or related field. OR Associates degree and 4 years of experience in Information Services, Business Services or Healthcare. OR 6 years of experience in Information Services, Business Services or Healthcare. Licensure/Certification Qualifications: Epic Radiant Certification Preferred FTE: 1 Possible Remote/Hybrid Option: Remote Shift Rotation: Day Rotation (United States of America) Shift Start Time: 8:00 AM Shift End Time: 4:30 PM Weekends: Holidays: No Call Obligation: Yes Union: Union Posting Deadline: Compensation Range: $66,539.20 - $99,819.20 Employee Benefits at Essentia Health: At Essentia Health, we're committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health.

Title: Production Support Analyst Location: United States Job Description: About Apexon: Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering, and UX, along with deep expertise in BFSI, healthcare, and life sciences, helping businesses capitalize on the unlimited opportunities digital offers. Our reputation is built on a comprehensive suite of engineering services, a dedication to solving clients’ toughest technology problems, and a commitment to continuous improvement. Backed by Goldman Sachs Asset Management and Everstone Capital, Apexon has a global presence across four continents. We enable #HumanFirstDIGITAL We are hiring for a Production Support Analyst for a remote opportunity. Role: Production Support Analyst Location: Remote Position: 1 Role Overview: We are seeking an experienced Production Support Analyst to support ISL program and help ensure the reliability, stability, and performance of mission-critical Medicaid systems. The ideal candidate will possess strong production support experience, incident management expertise, and hands-on knowledge of IBM technologies, DataPower, MQ, MFT, Splunk, and EDI transactions. This role requires a proactive problem solver who can lead incident response efforts, improve operational processes, and collaborate across technical and business teams. Key Responsibilities: • Lead real-time system monitoring and proactive incident management activities • Drive production support operations and ensure high availability of critical applications and services • Manage and triage Production Issues including SEV 1, SEV 2, SEV 3, and SEV 4 incidents • Troubleshoot and resolve issues related to IBM DataPower, MQ, Managed File Transfer (MFT), EDI transactions, and integrated systems • Perform root cause analysis and develop preventive measures to improve system reliability • Support production deployments and operational readiness activities • Monitor application and infrastructure health using Splunk and other monitoring tools • Utilize SQL for data validation, troubleshooting, and operational support • Manage incidents, service requests, and problem records using ServiceNow and Jira • Support Linux-based troubleshooting, scripting, and automation initiatives • Develop and maintain SOPs, operational runbooks, and support documentation • Collaborate with engineering teams, vendors, business stakeholders, and TennCare teams to ensure operational excellence • Drive continuous improvement initiatives to enhance production support processes Required Skills: • Strong experience with IBM DataPower • Experience supporting Managed File Transfer (MFT) environments • Strong knowledge of IBM MQ • Production Support experience in enterprise environments • Experience with Splunk monitoring and analysis • Knowledge of EDI X12 transactions • Strong SQL querying and troubleshooting skills • Experience managing SEV 1, SEV 2, SEV 3, and SEV 4 production incidents • Experience with Incident Management tools such as ServiceNow and Jira • Strong troubleshooting and root cause analysis skills • Experience working in Linux environments • Excellent communication and stakeholder management skills Preferred Skills: • Healthcare domain experience • Medicaid systems experience • Experience with EDI 270/271 transactions • Automation and scripting experience • Experience supporting large-scale integrated enterprise applications • Knowledge of operational governance and service management best practices Expected Deliverables: • Incident Management Deliverables • Infrastructure Deliverables • Operations and Maintenance Deliverables • Operations and Maintenance Guide • Production Playbook • Root Cause Analysis Documentation • Operational Runbooks and SOPs • Monitoring and Reporting Artifacts Education Requirement: Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field preferred. Our Commitment to Diversity & Inclusion: Did you know that Apexon has been Certified™ by Great Place To Work® in multiple global regions. Apexon is committed to being an equal opportunity employer and promoting diversity in the workplace. We take affirmative action to ensure equal employment opportunity for all qualified individuals. Apexon strictly prohibits discrimination and harassment of any kind and provides equal employment opportunities to employees and applicants without regard to gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by law. Our Commitment to Environment: Actively contribute to Apexon's commitment to environmental responsibility by following sustainable practices and supporting ESG initiatives. Our Perks and Benefits: Our benefits and rewards program has been thoughtfully designed to recognize your skills and contributions, elevate your learning experience, and provide care and support for you and your loved ones. We also offer: • Health Insurance with Dental & Vision • 401(k) Plan • Life Insurance, STD & LTD • Paid Vacations & Holidays • Continuous Learning and Career Development Opportunities

• The CAD Technician provides technical drafting, drawing management, document control, and facility space documentation support for Bureau of Medicine and Surgery (BUMED) facility management programs. • The position is responsible for maintaining accurate and current facility drawings, room inventories, utilization plans, and electronic document repositories supporting military healthcare facilities. • The CAD Technician performs drawing updates, reconciliations, and quality control activities using AutoCAD, Drawbase, and related Computer-Aided Design (CAD) software. • The incumbent ensures all facility drawings comply with BUMED, Defense Health Agency (DHA), Navy, and Unified Facilities Criteria (UFC) standards while supporting facility planning, space utilization, real property management, and facility management database integration efforts.