Makersite

• Provide expert guidance on lifecycle assessment (LCA) to help customers meet their sustainability goals. • Offer domain and technical support on risk management, compliance, and cost optimization. • Develop and maintain strong relationships with customers, acting as a trusted advisor on sustainability topics. • Drive customer renewals by ensuring they achieve their desired outcomes with our solutions. • Identify opportunities for upselling and cross-selling to promote customer growth. • Collaborate with customers to develop project plans, ensuring accountability and success for both parties. • Work closely with the implementation team to ensure smooth onboarding and ongoing customer success. • Create and maintain success sheets, project documentation, and other materials to support customer success. • Monitor and report on customer progress, highlighting successes and identifying areas for improvement. • Act as the voice of the customer within the organization, advocating for their needs and challenges.

• Investigate and troubleshoot complex customer-reported issues. • Replicate issues in test environments when needed. • Escalate unresolved issues to L3 support or engineering with detailed analysis. • Maintain ownership of escalated tickets until resolution and follow up with customers. • Analyze logs, databases, API calls, and system performance to diagnose issues. • Guide customers through advanced configurations or troubleshooting steps. • Work closely with Customer Success, Engineering, and Product teams to resolve issues. • Provide technical explanations and root cause analysis to both customers and internal stakeholders. • Document solutions and troubleshooting steps in the knowledge base. • Identify recurring issues and suggest fixes or product improvements. • Update internal and customer-facing documentation with best practices and solutions. • Contribute to automation and self-service resources to reduce ticket volume. • Provide timely and professional responses to technical inquiries. • Ensure customer issues are resolved within SLAs and escalate proactively if delays occur.

• Lead the planning and implementation of software projects related to system connections with our customers, ensuring they are delivered on time and within scope. • Maintain and update project plans, proactively identifying and managing any project risks. • Ensure the availability of the right expertise for each project phase, coordinating with internal and external resources as necessary. • Manage stakeholder expectations, delivering regular and comprehensive project updates and effectively resolving any arising issues. • Contribute to the standardization of project implementation methodology and project templates to improve project standardization and efficiency. • Generate thorough Project/Solution Documentation, outlining project goals, deliverables, and timelines. • Handle all customer communication across various projects, ensuring clear, consistent, and timely communication with all stakeholders.

• Help create functional requirements together with our customers. • Collaborate with UX designers to develop and implement requirements. • Build efficient data-powered REST APIs in Python • Build end-to-end data pipelines and AI models needed for your APIs. • Collaborate with front-end engineers to integrate with your APIs. • Contribute to testing and bug fixes.

• Conduct tailored product demos and create custom Proofs of Concept (POCs) for prospective clients. • Lead data workshops to understand customer needs and co-develop Statements of Work (SOWs). • Present technical solutions and capabilities in a way that resonates with diverse audiences, from engineers to executives. • Engage with customers to identify and align their challenges with Makersite's solutions, ensuring problem-solution fit. • Work with large and complex datasets, understanding success criteria and delivering actionable insights. • Collaborate with internal engineering teams and subject matter experts to bridge technical and business requirements. • Leverage your understanding of enterprise data and software landscapes to explain technical solutions effectively. • Support Account Executives in managing complex sales cycles, including responding to RFPs and creating detailed presentations.

• Develop and Deploy Production-Grade AI Systems • Build, deploy, and maintain scalable APIs that serve AI/ML models in production environments • Own end-to-end delivery of AI solutions, from prototyping to fully productionized systems • Design and implement Retrieval-Augmented Generation (RAG) systems using vector databases • Build and orchestrate AI agents using frameworks such as LangGraph, CrewAI, or similar • Evaluate and select appropriate large language models (LLMs) and foundation models based on specific use cases • Continuously optimize model inference for latency, cost efficiency, and throughput at scale • Identify bottlenecks and implement improvements to ensure high-performing systems • Implement robust monitoring, logging, and alerting for deployed models and services • Ensure system reliability, uptime, and performance through best practices in production ML systems • Build and maintain CI/CD pipelines for seamless testing, deployment, and iteration of AI systems • Contribute to evolving engineering standards as the company transitions from rapid experimentation to more structured, scalable operations • Work closely with product and engineering teams to integrate AI capabilities into core products • Translate business problems into technical solutions and clearly communicate trade-offs • Help bring stability and structure to AI development processes during a high-growth, scale-up phase • Balance speed of execution with the need for maintainable, well-documented, and scalable systems • Take ownership of ambiguous problems and drive them through to practical, production-ready outcomes

• Invoice Booking: Accurately process supplier invoices in the ERP system, ensuring correct account coding, approval workflow, and timely posting. • Accounts Payable (AP): Manage payment cycles, monitor due dates, and execute payments on time. • Accounts Receivable (AR): Issue customer invoices promptly and in accordance with contracts, delivery notes, or service agreements. • Bank Account Management: Perform daily bank reconciliations and monitor cash transactions. • General Ledger (G/L) Postings: Record all accounting entries related to AP, AR, bank transactions, and other recurring entries. • Support Month-End and Year-End Close: Contribute to timely month-end and year-end closing activities, including reconciliations, accruals, and cut-off postings. • Participate in Finance Projects and Continuous Improvement: Support finance-related projects such as system upgrades, process automation, and internal control enhancements.

• Prospect into large manufacturing enterprises (DACH) while running an efficient sales process. • Maintain, build and own your territory. • Develop a deep comprehension of customer's business. • Identify robust set of business drivers behind all opportunities. • Negotiate favorable business terms with large enterprises by selling value and ROI. • Ensure customer satisfaction to renew and upsell successfully. • Demonstrate resourcefulness when faced with challenges. • Have intuitive sense of necessary steps to close business and gain customer validation. • Ensure high forecasting accuracy and consistency.