• Create solutions for specific opportunities, highlighting unique strengths, methodologies, and demonstrating relevant experience • Lead the development of innovative and effective solutions with technical and customer domain experts, crafting compliant and compelling responses • Contribute to demos, proposals, oral presentations, and other customer-facing artifacts • Develop and translate the capture strategy and technical and operational delivery capabilities into compelling and compliant proposal content • Work closely with subject matter experts (SMEs) and partners to refine and improve solutions, ensuring they align with client needs and our strategic objectives. Collaborate with SMEs to ensure that our solutions are feasible, practical, and innovative • Engage with high-level customers to showcase capabilities, foster relationships, introduce new technologies, and suggest improvements • Head up technical teams for Design challenges • Mentor team members and subject-matter experts, providing strategic insights throughout the proposal process and guiding overall direction • Apply knowledge of modern software development concepts such as agile development, product management, DevOps, and human-centered design

• Lead the functional and technical sales process with a coordinated focus on solutions development across NiCE’s portfolio • Deliver demonstrations that align the NiCE portfolio with the customer’s business challenges • Identify all functional and technical challenges of assigned accounts • Manage and interpret customer requirements and exceed customer needs • Influence and educate clients on the value of NiCE’s solutions • Lead in all technical aspects of the sales process • Assist with the definition and execution of successful proof of concepts (POC) • Actively contribute to a team approach with account executives and overlay teams • Respond promptly to functional and technical elements of RFIs/RFPs

• Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash, Part of Accenture customers • Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity • Facilitate business process reviews to identify customer requirements and processes • Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud • Lead discovery for customers, help customers build ROIs for projects, and deliver presentations and estimate for delivering that ROI • Translate customer requirements into contact center design, leveraging best practices, and other AWS Services • Oversee and mentor technical teams, providing guidance and support to ensure that the proposed solution (on Salesforce and AWS Cloud) is delivered on time, on budget, and to the required quality standards • Act as a liaison between technical teams and business stakeholders, communicating technical concepts clearly and understandably, and manage expectations and priorities • Drive best practice contact center design into each and every aspect of solution delivery • Effectively manage all aspects of project and customer communications • Deliver customer end user training and documentation • Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management • Lead vision and strategy discussions with contact center and customer service leadership and management

• Provide industry best practices and serve as a trusted client advisor • Drive requirement gathering and serve as the Salesforce platform expert • Bring an experience design-focused mindset to solutions • Work with clients to build out their strategy and roadmap, enabling both quick wins and longer-term strategic goals • Leverage Salesforce technology such as Agentforce, Einstein Bots, Einstein for Service, or Service Intelligence • Provide input on detailed design specifications, infrastructure, and project plans • Translate business requirements into well-architected solutions • Coach and mentor junior technical and functional team members • Follow and understand new Salesforce product and technical capabilities