Aderant

Title: Executive Support Coordinator Location: Atlanta, Georgia time type Part time job requisition id REQ_100000323 Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional services organizations with a mission to help them run a better business. We are motivated by a collective desire to drive the legal industry to the forefront of innovation. With over 2,500 clients around the world, including 95 of the top AmLaw 100 firms, we are changing the outside perception of the legal sphere; where there was once resistance to modernization, we are creating a culture that embraces new ideas and technology. At Aderant, the “A” is more than just a letter. It is a representation of how we fulfill our foundational purpose, serving our clients. It embodies our core values and reminds us that to achieve success, every day must start with the “A”. We bring the “A” to life by fostering a culture of innovation, collaboration, and personal growth. We encourage our diverse teams to bring their whole selves to work – ideas, experience, and passion – to drive our mission forward. Our people are our strength. Executive Support Coordinator Department: People Team Location: Atlanta, GA Work Schedule: Part-time, 32 hours per week, hybrid Reports To: Manager, People Business Partner & Payroll Role Description Aderant is seeking an Executive Support Coordinator to provide executive administrative support to the Chief Client Officer and Chief Revenue Officer. This role is ideal for someone who is detail-oriented and organized, with a passion for providing high-quality executive support and administrative coordination. The ideal candidate is high-energy, resourceful, and detail-oriented, with the ability to manage a variety of priorities in a hybrid work environment. As a key member of the People Team, this role plays an important part in ensuring smooth coordination and administrative support for executive leadership. Responsibilities This position is a part-time, 32-hour per week hybrid role based in Atlanta, GA. Executive Support - Provide administrative support to the Chief Client Officer and Chief Revenue Officer. - Manage calendars and coordinate internal and external meetings, ensuring efficient scheduling and prioritization of commitments. - Coordinate domestic and international travel arrangements, including flights, accommodations, and itineraries. - Prepare meeting logistics and materials for leadership meetings, presentations, and executive sessions. - Assist with executive expense tracking and submission in accordance with company policies. - Support coordination of leadership meetings, client visits, and executive offsites as needed. Administrative Support - Provide administrative support related to executive leadership expenses including tracking, coordination, and expense processing as needed. - Maintain professionalism and discretion when handling sensitive or confidential information. - Perform other duties as assigned. Qualifications - 2–5 years of experience in an Executive support, administrative, office support, hospitality, or customer experience role. - Strong administrative and organizational skills with exceptional attention to detail and accuracy. - Excellent communication skills with professionalism, patience, and strong interpersonal abilities. - Demonstrated integrity and professionalism when handling confidential information and sensitive matters. - Ability to manage multiple priorities, anticipate needs, and work independently. - Proficiency in Microsoft Office applications (Outlook, Word, Excel, SharePoint, PowerPoint).

• Provide expert-level support for the Aderant Expert product line, specifically focusing on general ledger accounting functionalities and general accounting principles. • Assist clients with troubleshooting and resolving issues related to GL accounting within the Aderant Expert system. • Collaborate with internal teams to ensure timely and effective resolution of client issues. • Conduct training sessions and create documentation to help clients and internal stakeholders better understand and utilize the Aderant Expert GL features. • Stay up-to-date with the latest developments and updates in the Aderant Expert product line.

• Partner with the Senior Director of North America Services and leadership team to define operational goals, strategic initiatives, and organizational priorities that support growth, profitability, and customer success. • Lead day-to-day operations for Professional Services delivery teams supporting Expert and Sierra solutions across cloud and on-premise environments. • Build and scale a high-performing services organization focused on quality delivery, operational efficiency, accountability, and customer satisfaction. • Collaborate cross-functionally with Sales, Product Management, Product Development, Support, and Customer Success to ensure alignment across business objectives and client needs. • Manage customer relationships and executive-level communications for strategic accounts within the Professional Services portfolio. • Drive achievement of Professional Services revenue, utilization, margin, forecasting, and operational performance targets. • Develop and implement repeatable methodologies, governance standards, and best practices to improve delivery consistency and project outcomes. • Monitor and manage key operational metrics and KPIs, including: Billable utilization, Project profitability, Resource forecasting, Customer satisfaction, Delivery performance, Project health indicators. • Identify opportunities to improve scalability, automation, and operational efficiency across service delivery processes. • Establish project governance frameworks, escalation procedures, and risk management practices to proactively address customer and delivery challenges. • Drive accountability and transparency through dashboards, reporting, and project management tools that provide visibility into delivery performance and customer engagements. • Lead continuous improvement initiatives focused on delivery quality, operational rigor, and predictable customer outcomes. • Partner with Sales and Services leadership on go-to-market strategies, implementation planning, and customer engagement models. • Support resource planning, staffing strategies, and talent development initiatives to ensure organizational readiness and growth. • Mentor, coach, and develop Professional Services managers, consultants, and project leadership teams.

Role Description We are seeking a Senior Principal Product Manager to lead high-impact, cross-functional initiatives across our Work-to-Cash (W2C) portfolio. This is an individual contributor role operating at the Director level, responsible for driving strategy and execution across complex, business-critical domains spanning: - Matter pricing and budgeting - Time capture - Billing - E-billing - Payments - Related platform capabilities, including data, integrations, and AI-enabled services In this role, you will operate at the intersection of strategy, execution, and influence—defining product direction, aligning cross-functional teams, and delivering measurable business outcomes without direct organizational authority. As a key contributor within the Product Leadership team, you will help shape portfolio strategy, operating priorities, and cross-functional alignment across the broader product organization. This role is ideal for a product leader who thrives in ambiguity, understands complex enterprise workflows, and can connect platform investments to customer and business value. What You’ll Do - Drive execution of product strategy across critical Work-to-Cash capabilities and related platform services - Lead large-scale, cross-functional initiatives spanning multiple product lines and teams - Partner closely with Product Management, Engineering, Design, Data, GTM, and Customer Success teams to align priorities and deliver strategic outcomes - Identify opportunities to improve workflow efficiency, automation, analytics, and customer experience across the W2C lifecycle - Influence roadmap direction across platform and application teams to ensure scalable, cohesive solutions - Translate customer, market, and operational insights into actionable product strategies and execution plans - Drive alignment and decision-making among senior stakeholders in highly matrixed environments - Elevate product management practices through mentorship, thought leadership, and operational rigor - Contribute to Product Leadership discussions related to portfolio strategy, investment priorities, and organizational alignment - Communicate product vision, strategy, and roadmap direction effectively to executive stakeholders, customers, partners, and internal teams Experience - 10+ years of product management experience, including significant experience in enterprise SaaS environments - Proven track record of owning large, ambiguous product domains or leading complex cross-functional initiatives - Experience working across platforms, data systems, APIs, integrations, or workflow-heavy enterprise applications - Demonstrated success influencing senior stakeholders and aligning multiple teams without direct authority - Strong execution experience delivering strategic initiatives at scale Domain Expertise (Strongly Preferred) - Experience with Work-to-Cash, billing, payments, financial systems, or legal financial workflows - Familiarity with legal tech and e-billing ecosystems is highly desirable - Experience with platform product management, including shared services, data platforms, AI/ML capabilities, or integration frameworks Skills & Capabilities - Strategic thinker with the ability to translate vision into execution - Strong business and product judgment, particularly in complex enterprise environments - Exceptional communication, stakeholder management, and organizational influence skills - Ability to connect technical platform capabilities to customer and business outcomes - Data-driven mindset with comfort navigating complexity, trade-offs, and ambiguity - High ownership, resilience, and bias toward action - Executive-level communication and presentation skills, with the ability to influence senior leaders, customers, and cross-functional stakeholders - Strong organizational leadership and collaboration skills within highly matrixed environments This role will play a key part in executing our Work-to-Cash strategy, helping modernize complex enterprise workflows through platform capabilities, data, automation, and AI-driven experiences. The ideal candidate combines strategic product thinking with strong executive communication skills and is equally comfortable engaging with internal leadership teams, customers, and external stakeholders.

Role Description The Operations Manager leads the operations function supporting Support Operations and Client Success Operations. Reporting into functional leadership, this role partners directly with Vice Presidents and Directors across each area to translate strategic vision into executable operational plans. The Operations Manager owns the creation, implementation, and ongoing monitoring of process metrics and KPIs — enabling functional leaders to focus on execution while operations ensures the underlying processes, reporting, and special projects run smoothly. This is a leadership role with direct reports in Support Operations and Client Success Operations. Responsibilities: - Manage and develop the Support Operations and Client Success Operations teams, providing coaching, goal-setting, and performance management. - Partner with Vice Presidents and Directors in Support and Client Success to understand strategic priorities and translate them into operational plans and workflows. - Coordinate and drive special projects on behalf of functional leadership, ensuring cross-functional alignment, timely delivery, and measurable outcomes. - Design, implement, and maintain process metrics and KPIs that give functional leaders clear visibility into operational health and team performance. - Build and maintain dashboards and reporting cadences that surface actionable insights for leadership decision-making. - Continuously evaluate and improve operational processes, removing bottlenecks so functional teams can focus on client-facing execution. - Establish and enforce standard operating procedures across Support Operations and Client Success Operations to ensure consistency and scalability. - Identify opportunities for automation and tooling improvements that increase operational efficiency and reduce manual effort. - Serve as the operational point of contact between Support, Client Success, and other internal departments, ensuring smooth handoffs and communication. - Lead capacity planning and resource allocation to ensure operations teams are appropriately staffed and aligned to business needs. - Monitor trends in operational data, proactively flagging risks or opportunities to functional leadership. - Drive a culture of accountability, continuous improvement, and operational excellence across the operations function. Qualifications - Bachelor's degree in Business Administration, Operations Management, or a related field. A master's degree or relevant certifications (e.g., Six Sigma, PMP, ITIL) are a plus. - 5+ years of experience in operations management, process improvement, or a related role, including at least 2 years in a people management capacity. - Demonstrated experience partnering with senior leaders (VP/Director level) to drive strategic initiatives and operational improvements. - Strong ability to design and implement process metrics, KPIs, and reporting frameworks. - Proven track record of managing cross-functional special projects from initiation through delivery. - Proficiency in data analysis and reporting tools (e.g., Excel, SQL, Tableau, Power BI) and operational platforms. - Excellent communication and presentation skills with the ability to influence stakeholders at all levels. - Experience in a SaaS, legal technology, or professional services environment is strongly preferred. - Strong organizational skills with the ability to manage competing priorities across multiple teams. - A process-oriented mindset with a passion for building scalable, repeatable operations. - Ability to lead through change and foster a culture of continuous improvement.

Role Description As a Graduate QA Engineer, you will: - Work closely with developers, product managers, and senior QA engineers to understand requirements and validate features. - Write and execute test cases, perform exploratory testing, and support release cycles. - Build and maintain automated tests for web and/or API solutions (e.g., using Cypress, Playwright, Selenium, or similar). - Assist in designing and maintaining AI-assisted testing workflows, including using AI tools to accelerate test-case creation, test data generation, and defect analysis. - Use AI-powered capabilities to enhance automation frameworks, improve test coverage, and identify patterns in failures or user behaviour. - Participate in Agile ceremonies and contribute to continuous QA improvements. - Help design scalable and efficient testing strategies for new features, including opportunities for AI-based optimizations. - Investigate, reproduce, and document defects with clear detail. - Learn and grow in a supportive environment with mentoring from experienced QA and automation specialists. Qualifications - A recent degree in Computer Science, Software Engineering, Information Systems, or a related field (we're open to diverse academic backgrounds). - A passion for quality, problem-solving, and learning. - Basic programming knowledge (JavaScript, Python, C#, or similar). - Exposure to automation tools or frameworks (university projects count!). - Understanding of software development and testing fundamentals. - Strong communication skills and curiosity to explore how things work. - A proactive mindset and willingness to take ownership. Requirements - Not required but great if you've had some exposure to: - Automation frameworks (e.g., Cypress, Playwright, Selenium, Postman/Newman, REST Assured) - CI/CD pipelines (GitHub Actions, Azure DevOps, GitLab, etc.) - API testing and tools like Postman or Swagger - Version control (Git) - SQL basics - Performance testing tools (e.g., JMeter, k6)

• Engage with clients to gather and analyze business requirements, objectives, and challenges. • Conduct discovery sessions, workshops, and interviews to understand client processes and workflows. • Translate client requirements into detailed implementation plans and solution designs. • Configure software solutions based on client requirements, ensuring alignment with best practices and product capabilities. • Customize and tailor solutions to meet specific client needs, integrating with existing systems and third-party applications as necessary. • Test and validate configurations to ensure functionality, usability, and performance meet client expectations. • Lead or support the implementation and deployment of software solutions, managing project timelines, milestones, and deliverables. • Collaborate with project managers, technical teams, and stakeholders to execute project plans and ensure smooth project execution. • Provide technical guidance and support during go-live activities, system integration, and user acceptance testing (UAT). • Deliver product training sessions and workshops to client stakeholders, including end-users, administrators, and executives. • Create and maintain training materials, documentation, and user guides to support client enablement and adoption. • Facilitate knowledge transfer and provide ongoing support to clients to ensure they maximize the value of the software solution. • Build and maintain strong relationships with clients, serving as a trusted advisor and advocate for their success. • Proactively identify opportunities for additional services, upsell, and cross-sell opportunities based on client needs and usage. • Monitor client satisfaction, gather feedback, and address concerns to ensure a positive customer experience and long-term retention. • Collaborate effectively with sales, product management, support, and development teams to align on client requirements and project goals. • Provide feedback to internal teams on product enhancements, features, and functionality based on client interactions and market insights. • Contribute to knowledge sharing and best practices within the professional services team and across the organization.

• Leading the planning and implementation of the project • Facilitating the definition of project scope, goals, and deliverables • Defining project tasks and resource requirements • Developing project plans • Assembling and coordinating project staff • Managing project budget • Managing project resource allocation • Planning and scheduling project timelines • Tracking project deliverables using the appropriate CRM and Professional Services Automation tools on a daily basis • Providing direction and support to the project team • Monitoring and reporting on progress of the project to all stakeholders • Presenting reports defining project progress, problems, and solutions • Implementing and managing project changes and interventions to achieve project goals • Evaluating projects and assessing results

Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional services organizations with a mission to help them run a better business. We are motivated by a collective desire to drive the legal industry to the forefront of innovation. With over 2,500 clients around the world, including 95 of the top AmLaw 100 firms, we are changing the outside perception of the legal sphere; where there was once resistance to modernization, we are creating a culture that embraces new ideas and technology. At Aderant, the “A” is more than just a letter. It is a representation of how we fulfill our foundational purpose, serving our clients. It embodies our core values and reminds us that to achieve success, every day must start with the “A”. We bring the “A” to life by fostering a culture of innovation, collaboration, and personal growth. We encourage our diverse teams to bring their whole selves to work – ideas, experience, and passion – to drive our mission forward. Our people are our strength. Aderant is seeking an Implementation Specialist. Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional services organizations with a mission to help them run a better business. We are motivated by a collective desire to drive the legal industry to the forefront of innovation. With over 2,500 clients around the world, including 95 of the top AmLaw 100 firms, we are changing the outside perception of the legal sphere; where there was once resistance to modernization, we are creating a culture that embraces new ideas and technology. At Aderant, the “A” is more than just a letter. It is a representation of how we fulfill our foundational purpose, serving our clients. It embodies our core values and reminds us that to achieve success, every day must start with the “A”. We bring the “A” to life by fostering a culture of innovation, collaboration, and personal growth. We encourage our diverse teams to bring their whole selves to work – ideas, experience, and passion – to drive our mission forward. Our people are our strength. Role Description: The Implementation Specialist is responsible for overseeing the implementation, configuration, and adoption of software or technology solutions for clients or within the organization. This role involves working closely with clients, project teams, and stakeholders to understand requirements, configure systems, provide training, and support users during and after the implementation process. Responsibilities: - Collaborate with project managers, sales teams, and clients to define project scope, objectives, and deliverables. - Assist in developing project plans, timelines, resource requirements, and budget estimates. - Configure software or technology solutions according to client requirements and specifications. - Perform system testing and validation to ensure functionality, data integrity, and integration with existing systems. - Serve as the primary point of contact for clients during the implementation phase, addressing inquiries, providing updates, and managing expectations. - Conduct training sessions for client end-users to ensure effective adoption and utilization of the software or technology solution. - Provide technical support and troubleshooting assistance to clients and end-users during and after the implementation process. - Identify and resolve issues, escalate complex problems to appropriate teams, and ensure timely resolution. - Create and maintain comprehensive project documentation, including implementation plans, configuration guides, user manuals, and training materials. - Prepare progress reports, status updates, and performance metrics for internal stakeholders and clients. - Gather feedback from clients and stakeholders to identify opportunities for process improvements and enhancements. - Collaborate with product development and support teams to communicate client needs and contribute to product enhancements. Qualifications: - Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field. - Proven experience (typically 2-5 years) in software implementation, technical support, or a related field. - Strong understanding of software deployment methodologies, system configuration, and integration principles. - Excellent project management skills, including planning, organizing, and managing resources to achieve project goals. - Customer-focused with exceptional interpersonal and communication skills, both verbal and written. - Ability to work independently, prioritize tasks, and manage multiple projects simultaneously in a dynamic environment. - Technical proficiency with software applications, databases, and troubleshooting techniques. - Experience in training delivery and user support preferred. - Certifications in project management (e.g., PMP) or relevant software applications are a plus.

• Work with clients to define requirements and conduct needs analysis • Serves as liaison and escalation point between company and client • Maintain notes & communication channels regarding project progress • Conveys customer feedback to product development staff • Guide, coach, mentor and develop team members • Engage the appropriate internal skills/resources to complete client projects