• Manage, mentor, and develop a team of product business analysts, fostering a culture of collaboration, innovation, and continuous improvement. • Set clear goals, provide regular feedback, and support professional growth. • Prioritize features based on business value, technical constraints, and regulatory requirements. • Balance competing priorities across multiple insurance products while managing stakeholder expectations. • Collaborate with cross functional teams to ensure alignment with enterprise-wide initiatives. • Define measurable success criteria for product implementations and track outcomes. • Be the primary point of contact at all stages of the development cycle. • Lead and oversee the implementation of rate, quote bind and issuance systems and tools, ensuring alignment with business objectives and regulatory requirements. • Coordinate with IT, business units, and external vendors to deliver quality solutions on time and within budget. • Document functional product requirements in the form of well-defined User Stories and actionable Acceptance Criteria. • Maintain the product backlog, being accountable for its contents, prioritization and planning. • Work in conjunction with Product Business Analysts to complete User Acceptance Testing of tickets prior to deployments. • Be an active participant in Agile ceremony meetings (stand up, refinement, sprint planning). • Cultivate working knowledge of companion systems to foster additional automation opportunities. • Partner with business leaders to identify opportunities for increased system efficiencies and innovative tech solutions to solve business challenges. • Communicate expected value to stakeholders by iteration (sprint, monthly, quarterly) with a focus on increasing end user engagement and satisfaction. • Develop and execute comprehensive change management plans for modifications and new implementations, inclusive of documentation, training materials, product demonstrations and training for end users. • Serve as the primary escalation point for production issues related to implemented products. • Ensure data integrity, accuracy, and compliance with industry regulations and company policies. • Implement best practices for data governance and security. • Assist with creation and distribution of regular metrics reports, inclusive of data generated from Duck Creek, booking and claims systems, Submission, Snowflake, Underwriting Workbench, Tableau, JIRA and other automated tools.

• We are seeking a Director of Major Gifts to join our Development team as a high-impact individual contributor. In this role, you will be the primary engine for high-net-worth and charitable institutional engagement, ensuring that Signal has the resources necessary to sustain and scale our technology. • This is not a role for a backend administrator; it is a role for a builder and a closer. You will own the full lifecycle of major giving—from identifying prospects to closing six-and-seven-figure commitments. Reporting into the President, you will work directly with Signal leadership to translate complex technical challenges into compelling philanthropic narratives.

• Drive adoption of Edge Public cooperative contracts within assigned markets • Expand participating agencies through proactive outreach, education, and relationship building • Partner with awarded suppliers to promote contracts and align sales strategies • Co-develop go-to-market plans and increase transaction volume through Edge Public contracts • Develop a go-to-market strategy for your assigned territory or sector (K–12, Higher Ed, Municipal, State) • Identify growth opportunities and competitive gaps where Edge Public adds value • Collaborate with Director of Contracts on member enablement of supplier contracts • Serve as a liaison between Edge Public and awarded suppliers • Coordinate joint marketing, field engagement, and training initiatives • Ensure suppliers understand and effectively sell through the cooperative model • Build relationships with procurement associations, cooperatives, and public-sector leaders • Represent Edge Public at conferences, trade shows, and industry events • Build and track a robust opportunity pipeline in CRM • Provide forecasts, progress reports, and KPI updates to the Edge Public leadership • Monitor agency adoption, supplier growth, and market penetration metrics • Develop annual sales and outreach plans aligned with national cooperative strategy • Prospect and engage eligible public entities to use Edge Public contracts • Educate procurement officials and end-users on cooperative purchasing benefits • Conduct joint field visits and webinars with suppliers to drive lead generation • Analyze competing cooperatives to position Edge Public most favorably • Support marketing efforts with case studies and promotional content • Partner with contract administration for smooth onboarding and compliance • Track and report outreach activity and utilization data

• Build, lead, and inspire a high-performing organization covering solutions architecture, implementation, EHR integration project management, technical account management, data operations, application support, and professional services. • Define and own the technology delivery strategy and roadmap, ensuring seamless delivery across the full lifecycle: sales → implementation → support → ongoing success. • Develop strategy for professional services, delivering the technology solutions and incremental support customers might need to achieve success through custom development. • Drive execution of customer implementations with rigor, reducing implementation timelines while maintaining high reliability and customer satisfaction. • Establish the technical account management function to proactively manage customer health, identify risks, and ensure long-term adoption and growth. • Build a scalable data operations capability to manage customer data quality, compliance submissions, and automation. • Partner closely with product, engineering, clinical, and go-to-market teams to ensure technology delivery is integrated with company strategy and execution. • Operate as an executive leader in the organization: accountable for business outcomes, proactive in surfacing risks, and decisive in resolving operational blockers. • Foster a culture of accountability, data-driven decision making, and cross-functional collaboration across all teams under your leadership.