• Primary role will be to support our Healthcare Corporate Accounts Team. • The Key Account Manager – Water Hygiene will work with our sales force, customers, engineering, and technical marketing group to support ongoing water management plans for existing customers. • Responsibilities include administrative, technical, consultative, and sales support. • Participate in ongoing customer WMP meetings to provide technical support, remediation recommendations, and changes to operation to ensure patient safety. • Audit existing plans and confirm service expectations are being met • Consult customers to determine the appropriate water treatment and maintenance practices to minimize the risks associated with Legionella and other waterborne pathogens. • Collaborate with technical marketing and engineering teams to improve processes, documentation, literature, and collateral material. • Other projects and administrative duties as assigned by manager.

• Build and maintain strong, long-term relationships with key customer stakeholders, including senior-level decision makers and influencers • Manage an assigned portfolio of customer accounts with a focus on customer satisfaction, retention, and revenue growth • Identify, develop, and close new sales opportunities within existing accounts • Increase customer spend and profitability through strategic account development and solution selling • Create demand for products and services by elevating brand awareness and demonstrating value to customers • Conduct regular business reviews and strategy meetings with customer leadership teams to understand operational needs and align solutions accordingly • Provide technical sales support and product recommendations that help customers improve performance and efficiency • Research customer challenges, analyze opportunities, and develop recommendations that support business growth • Collaborate cross-functionally with internal teams to ensure successful execution and customer support • Maintain pricing discipline, support margin improvement initiatives, and contribute to overall gross profit goals

• Cultivating and maintaining relationships with medium to large and complex auto dealer accounts • Developing and executing strategy, proposals, and initiatives to generate additional revenues • Assessing the needs of the auto dealer to ensure satisfaction • Managing auto applications, loan volume, and overall stability of credit portfolio • Establishing and maintaining dealer relationships • Terminating non-performing dealers • Resolving complex situations and exercising independent judgment • Establishing and maintaining relationships with all levels of internal and external customers

• Serve as the primary executive relationship owner for HarmonyCares' Medicare Advantage plan partners • Build trusted, durable relationships with senior stakeholders at client organizations, including medical directors, network executives, and value-based care leaders • Proactively identify client needs, surface opportunities for deeper collaboration, and address issues before they escalate • Translate client needs into HarmonyCares’ actions and proactively solve problems in client service both withing account management team and collaborating with other HarmonyCares functions and team • Lead regular business reviews, reporting on performance metrics, clinical outcomes, and partnership value • Oversee the end-to-end implementation process for new client launches in new and existing markets • Partner cross-functionally with clinical operations, data/analytics, and market teams to ensure launches are executed on time and to contract specifications • Develop and refine implementation playbooks to drive consistency and efficiency across engagements • Proactively identify issues in implementation process and solve problems to keep implementations on track and enhance client experience • Manage and develop a team of account management professionals • Set clear goals, provide ongoing coaching, and create a culture of accountability and excellence • Build team capacity to scale with organizational growth • Translate client feedback and market intelligence into actionable insights for internal strategy and product development • Work with claims and other health care data to track performance, demonstrate value, and identify opportunities for improvement • Support contract renewals and new business development activity in partnership with the SVP and business development team