Role Description Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. - Deliver outstanding customer support via phone and email; - Manage incoming tickets, investigate issues and ensure timely follow-ups; - Provide first-level troubleshooting and escalate complex cases when needed; - Guide customers through software workflows, settings and configuration screens using documented procedures; - Support customers with how-to questions and common accounting workflows; - Coordinate with internal specialists regarding escalated cases; - Maintain accurate ticket documentation and contribute to knowledge base updates; - Keep up with evolving tools, processes and product updates; - Handle sensitive customer data with care and security; - Maintain deep understanding of client solutions and meet KPI; - Communicate with developers and cross-functional specialists. Qualifications - Native Dutch; - Excellent English communication skills (at least C1 level for both spoken and written); - Experience in a customer-facing support role, ideally within a B2B or software environment; - Strong communication skills and ability to manage customer expectations professionally; - Structured and process-oriented approach to troubleshooting and ticket handling; - Ability to investigate issues methodically and follow documented procedures to identify when issues should be escalated; - Comfortable navigating complex software, settings, and configuration screens; - Fast learner with the ability to master complex software products over time; - Positive, proactive and responsible attitude; - Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). Requirements - French communication skills (at least C1 level for both spoken and written); - Experience with ERP or accounting software such as Exact Globe, Exact Online, SAP, Odoo, or similar platforms; - Basic bookkeeping or accounting knowledge, including invoicing, general ledger, and accounts payable/receivable concepts; - Remote desktop support experience (Splashtop, TeamViewer, AnyDesk); - Experience with CRM systems; - Basic SQL or database awareness; - Familiarity with Peppol or electronic invoicing; Benefits - Fixed schedule: Monday–Friday, 9am - 5pm, GMT+2; - Opportunity to cooperate fully remotely; - Inclusive international environment; - Compensation in USD; - Rewards for referring friends; - Balance between project workload and personal time, but also – internal health policy; - Responsive leadership interested in your development and long-lasting cooperation; - Greenhouse conditions for self-development; - A culture built on trust, with no time-tracking requirements.

• Handle moderately complex customer issues that require deeper product knowledge, multi-step troubleshooting, or coordination with other departments. • Serve as a resource for other representatives, providing guidance, informal coaching, and support in resolving customer inquiries. • Analyze customer interactions to identify patterns or recurring issues, and proactively suggest improvements to scripts, workflows, or FAQs. • Ensure accurate and complete documentation of customer cases, including resolution steps, follow-up actions, and feedback for quality assurance. • Collaborate with internal teams such as billing, technical support, or fulfillment to resolve cross-functional issues impacting customer experience. • Contribute to process improvement initiatives, including pilot testing new tools or procedures and providing feedback to supervisors.

• Provide clinical support through a variety of communication platforms including phone, remote computer access systems, and texting platforms • Provide clinical support to sleep labs according to the preset policies and procedures developed by the area’s medical director • Assist Physicians with editing report and interpretation templates in our Electronic Medical Record (EMR) systems • Provide training for the night clinical support staff as needed • Provide technical support to sleep center staff • Provide training to client staff, physicians, and MedBridge employees • Provide support for HST patients, including follow up calls to assure patients receive equipment • Help to develop clinical operations procedures to improve current standards for diagnostic sleep centers • Evaluating study data quality for in lab and HST studies • Score HST, MSLT, MWT, PSG, SPLIT, and PAP studies • Analyze data that has been acquired during the polysomnographic (sleep) study • Review and train employees on Lab Retriever functions, sleep software, and scoring processes • Perform quality assessments on technologist scoring and acquisitions • Produce comprehensive reports and forward them to the interpreting physician for interpretation • Comply with applicable laws, regulations, guidelines, and standards regarding safety and infection control issues • Other clinical duties as required • Maintain strict confidentiality.

• Deliver outstanding customer support via phone calls, emails and chats; • Handle guest inquiries regarding check-ins/check-outs, accommodation services, amenities, and location-related information; • Build strong and lasting customer relationships; • Keep up with evolving tools and technology; • Handle sensitive customer data with care and security; • Apply the latest and greatest customer happiness practices; • Maintain deep understanding of client solutions and meet KPI; • Communicate with developers and cross-functional specialists.