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Each Interaction Matters
Travel Consultant
Location
Arizona + 5 moreAll locations: Arizona | Connecticut | Florida | Idaho | Illinois | Iowa
Posted
8 days ago
Salary
0
Seniority
Junior
Job Description
Travel Consultant
Teleperformance
• Serve as a trusted customer support representative for government and business organization accounts • Respond to routine and complex customer inquiries related to travel bookings • Provide consultative advice, solutions, and recommendations • Assist business travelers and government agency personnel with booking, modifying, and canceling air, hotel, rail, and car reservations • Provide guidance on travel options, fare rules, and schedule changes • Provide accurate, timely, and professional support to customers • Comply with all legal, contractual, and policy requirements • Meet individual and team performance expectations • Operate in a telephony servicing environment • Document customer interactions accurately
Job Requirements
- College degree preferred, but high school degree or equivalent required
- Minimum of one year of customer service experience
- Minimum of one year of corporate, government, or leisure travel industry experience (required)
- Minimum of 1 year’s native GDS experience including airline ticketing
- Preference for industry recognized GDS Platforms including Amadeus, Sabre, Worldspan, Apollo and Galileo
- Ability to pass a government background check and credit check
- Customer-focused mindset
- Solutions mindset
- Time management skills
- Ability to de-escalate customer situations
- Fast and accurate typing skills
- Strong computer navigation skills
Benefits
- Comprehensive health benefits including medical, vision, and dental
- Employment Assistance Programs
- Health and personal time off (HPT)
- Leave programs
- Competitive 401(K) plans
- Life insurance
- Supplemental medical coverage
- Critical care insurance
- Pet insurance
- FSA plans
- Retailer discounts
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Role Description Nuvant is hiring Virtual Consultants to help prospective clients explore financial solutions that align with their personal or business goals. In this role, you’ll serve as a key first point of contact to introduce our services and guide clients toward the next step. - Initiate outbound calls, emails, and messages to potential clients - Respond promptly to inbound inquiries and guide clients through initial questions - Engage in conversations to uncover client needs and goals - Clearly explain service offerings and recommend next steps - Schedule follow-up calls or connect clients with the right team members - Log interactions and maintain accurate notes in our CRM Qualifications - High school diploma or college degree preferred - Confident, friendly communicator who thrives in a client-facing environment - Organized and comfortable working in a work from home setting - A people-first approach with strong listening and follow-up skills - Previous experience in sales, appointment setting, or client-facing role a plus Benefits - Competitive base salary plus performance-based bonuses and incentives - Access to comprehensive benefits package including medical, dental, vision, 401k, and paid time off - Flexibility with structured support - Opportunities for advancement with a growing company - A team culture that values professionalism and performance


