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Teleperformance logo
Teleperformance

Each Interaction Matters

Travel Consultant

ConsultantConsultantFull TimeRemoteJuniorTeam 10,001+Since 1978H1B No SponsorCompany SiteLinkedIn

Location

Arizona + 5 moreAll locations: Arizona | Connecticut | Florida | Idaho | Illinois | Iowa

Posted

8 days ago

Salary

0

Seniority

Junior

High School1 yr expEnglishApollo

Job Description

Travel Consultant

Teleperformance

• Serve as a trusted customer support representative for government and business organization accounts • Respond to routine and complex customer inquiries related to travel bookings • Provide consultative advice, solutions, and recommendations • Assist business travelers and government agency personnel with booking, modifying, and canceling air, hotel, rail, and car reservations • Provide guidance on travel options, fare rules, and schedule changes • Provide accurate, timely, and professional support to customers • Comply with all legal, contractual, and policy requirements • Meet individual and team performance expectations • Operate in a telephony servicing environment • Document customer interactions accurately

Job Requirements

  • College degree preferred, but high school degree or equivalent required
  • Minimum of one year of customer service experience
  • Minimum of one year of corporate, government, or leisure travel industry experience (required)
  • Minimum of 1 year’s native GDS experience including airline ticketing
  • Preference for industry recognized GDS Platforms including Amadeus, Sabre, Worldspan, Apollo and Galileo
  • Ability to pass a government background check and credit check
  • Customer-focused mindset
  • Solutions mindset
  • Time management skills
  • Ability to de-escalate customer situations
  • Fast and accurate typing skills
  • Strong computer navigation skills

Benefits

  • Comprehensive health benefits including medical, vision, and dental
  • Employment Assistance Programs
  • Health and personal time off (HPT)
  • Leave programs
  • Competitive 401(K) plans
  • Life insurance
  • Supplemental medical coverage
  • Critical care insurance
  • Pet insurance
  • FSA plans
  • Retailer discounts

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