• Serving as the primary point of contact and ultimate owner of the account relationship • Managing all commercial transactions including upsells, cross-sells, and the end-to-end renewal process • Actively prospecting within your assigned territory to identify, qualify, and close new ACV opportunities • Developing and executing success plans for high-value accounts • Monitoring account health and usage patterns to identify potential churn risks early • Cultivating ties with VPs, C-suite executives and key stakeholders • Provide leadership with accurate monthly and quarterly revenue forecasts • Staying up to date of industry trends and competitor movements • Partnering with Customer Success, Product, and Support teams to resolve complex client issues • Partnering with Renewal Account Managers to streamline execution of lower-spend accounts

• Manage and develop Geotab Partner relationships to drive revenue and unit sales through new and existing Partners • Enable Partner success by providing the necessary tools, training, and resources to drive Geotab sales • Forecast and track key account metrics including monthly, quarterly, and annual forecasts — sales activations, terminations, and revenue • Ensure Partners and Geotab successfully meet agreed revenue, profitability, and market share targets • Build Geotab credibility, brand value, and trust with the assigned Partner network through regular in-person business reviews and engagement • Provide a feedback loop from Partners about the market, customer needs, and product performance to inform product development strategy • Coach and develop the assigned Partner network on Geotab solutions via in-person meetings, platform training, product demonstrations, and webinars • Regularly consult with Marketing to maximize co-marketing and lead generation activities and ensure the Geotab brand is best positioned in each Partner's portfolio

• Achieve all annual metrics – retention, revenue, customer engagement • Learn Manulife John Hancock Retirement products, features and services and apply as appropriate with a strong focus on investment products • Effectively manage internal and external customer relationships, leverage available resources • Exhibit consultative selling and negotiation skills, optimize product features, plan design and employee retirement readiness • Demonstrate executive presence and subject matter expertise to instill confidence and influence outcomes that align Customer and Manulife John Hancock objectives • Follow all company and department level processes and procedures, including meeting materials preparation and presentation format, travel and expense, CRM documentation and data integrity • Support new sales and market development initiatives

• Manage strategic partner relationships and act as a trusted point of contact for senior stakeholders. • Support the overall success of partnership engagements through proactive account management and stakeholder collaboration. • Oversee operational planning, risk management, and delivery activities across key phases of partner engagements. • Identify, manage, and resolve escalated issues while ensuring timely communication and effective outcomes. • Coordinate cross functional teams to ensure commitments are delivered and activities remain aligned with partnership objectives. • Prepare and present governance reports, business reviews, and performance updates for internal and external stakeholders. • Provide strategic insights and recommendations to improve partnership performance and long-term value creation. • Coach and guide internal teams on effective partner engagement practices and account management approaches. • Develop a deep understanding of partner objectives and identify opportunities to expand support and strengthen relationships. • Contribute to the development and improvement of partnership management processes, systems, and operational frameworks.