• Provide executional support for multiple accounts by performing assigned tasks including campaign setup, ad trafficking, pacing & optimizations, tagging, reporting, screenshots, content creation, and troubleshooting • Work within a variety of ad platforms including Google DV360, Google Campaign Manager, Google Ads, Facebook/Instagram, Twitter, Pinterest, LinkedIn, Snapchat, and more • Audit data quality and implement fixes and updates where needed • Communicate with internal team members to ensure assigned tasks are completed efficiently and accurately • Communicate with project lead(s) to attain details required to complete tasks successfully and without error • Receive and incorporate feedback to improve performance and efficiency on assigned tasks • Support team in developing more efficient processes and solutions

• Global Service Delivery: Own the end-to-end performance and escalation management of the global IT deployment queue to ensure a seamless, high-touch employee experience. • Global Asset Governance: Maximize hardware lifecycle efficiency and inventory data integrity across all international hubs to optimize utilization and reduce procurement spend. • Vendor & Partner Management: Direct and hold accountable regional service providers and distributed deployment teams to ensure compliance with global operational standards. • Process & Workflow Optimization: Drive the standardization and continuous improvement of cross-functional logistics workflows between internal IT teams and external partners.

• Develop and execute channel strategies that balance customer experience, operational efficiency, compliance requirements, and gross-to-net (GTN) optimization. • Serve as business owner for third-party logistics (3PL) partnerships and distribution operations supporting CAR T commercialization. • Lead specialty pharmacy and distribution strategy development to support current and future portfolio needs. • Partner with Market Access, Finance, Commercial, and Legal teams to evaluate channel design alternatives and their impact on GTN performance. • Assess channel economics and recommend strategies that optimize reimbursement, contracting, distribution costs, and commercial profitability while maintaining customer satisfaction. • Oversee state licensing strategy, renewals, compliance requirements, and regulatory readiness. • Support government pricing activities through cross-functional coordination, process governance, and operational oversight. • Lead distribution governance, service-level management, and operational performance reviews across external partners. • Support launch planning, market expansion, and new product introductions through scalable channel infrastructure. • Develop reporting, analytics, and performance metrics that provide visibility into channel effectiveness and operational health. • Identify and mitigate operational, regulatory, and commercial risks across the distribution network.

• Act as the institution's main point of contact and focal point for isaac’s enrollment process, managing expectations and leading alignment meetings; • Ensure schools are fully trained on isaac’s enrollment process through online training sessions and provide support for operational questions; • Manage the full setup and configuration process for enrollment operations, handling multiple schools simultaneously and meeting SLAs; • Ensure schools have an outstanding and delightful experience with isaac; • Identify and implement process improvements to increase efficiency and quality.