• Global Service Delivery: Own the end-to-end performance and escalation management of the global IT deployment queue to ensure a seamless, high-touch employee experience. • Global Asset Governance: Maximize hardware lifecycle efficiency and inventory data integrity across all international hubs to optimize utilization and reduce procurement spend. • Vendor & Partner Management: Direct and hold accountable regional service providers and distributed deployment teams to ensure compliance with global operational standards. • Process & Workflow Optimization: Drive the standardization and continuous improvement of cross-functional logistics workflows between internal IT teams and external partners.

• Develop and execute channel strategies that balance customer experience, operational efficiency, compliance requirements, and gross-to-net (GTN) optimization. • Serve as business owner for third-party logistics (3PL) partnerships and distribution operations supporting CAR T commercialization. • Lead specialty pharmacy and distribution strategy development to support current and future portfolio needs. • Partner with Market Access, Finance, Commercial, and Legal teams to evaluate channel design alternatives and their impact on GTN performance. • Assess channel economics and recommend strategies that optimize reimbursement, contracting, distribution costs, and commercial profitability while maintaining customer satisfaction. • Oversee state licensing strategy, renewals, compliance requirements, and regulatory readiness. • Support government pricing activities through cross-functional coordination, process governance, and operational oversight. • Lead distribution governance, service-level management, and operational performance reviews across external partners. • Support launch planning, market expansion, and new product introductions through scalable channel infrastructure. • Develop reporting, analytics, and performance metrics that provide visibility into channel effectiveness and operational health. • Identify and mitigate operational, regulatory, and commercial risks across the distribution network.

• Act as the institution's main point of contact and focal point for isaac’s enrollment process, managing expectations and leading alignment meetings; • Ensure schools are fully trained on isaac’s enrollment process through online training sessions and provide support for operational questions; • Manage the full setup and configuration process for enrollment operations, handling multiple schools simultaneously and meeting SLAs; • Ensure schools have an outstanding and delightful experience with isaac; • Identify and implement process improvements to increase efficiency and quality.

• Conduct deep, end-to-end investigations into complex operational issues, identifying root causes across people, process, policy, and technology • Work through designated queues with high attention to detail, ensuring well-supported and clearly documented determinations • Translate individual errors or anomalies into broader themes, trends, and systemic improvement opportunities • Partner cross-functionally (Operations, Product, Engineering, Compliance, Finance, etc.) to implement durable solutions • Create clear documentation, decision frameworks, and feedback loops to prevent recurrence of known issues • Use data to validate hypotheses, quantify impact, and measure improvement over time • Explore and implement AI-driven solutions (including AI agents and LLM-supported workflows) to enhance investigation quality and automate repeatable analyses • Serve as a trusted advisor and escalation point for ambiguous or high-impact operational issues