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PLADS Training Specialist, CSC Ops

Learning and DevelopmentLearning and DevelopmentFull TimeRemoteSeniorTeam 10,001+Since 1955H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

5 hours ago

Salary

$60K - $80K / year

Seniority

Senior

High School3 yrs expEnglish

Job Description

PLADS Training Specialist, CSC Ops

Aflac

• Responsible for planning and conducting basic to intermediate classroom or virtual training courses • Coordinates training programs, to include creating the class calendar, scheduling, reviewing, and updating lesson plans and presentation materials • Ensures all scheduling and setup is completed for the class; prepares and distributes training aids, such as instructional materials, handouts, evaluation forms, and visual aids • Initiates class sign-up sheets and verifies class attendance; issues class attendance certificates • Provides input or feedback for course improvement • Answers trainee questions during the training to enhance the learning experience • Prepares summary assessments for management identifying learning trends • Monitors and reviews work undertaken by project team in order to ensure appropriate use of materials, tools, equipment, or resources and adherence to schedules • Conducts due diligence on HR processes in order to determine the risk profile in compliance with relevant regulations • Independently collates and analyzes data using per-determined tools, methods, and formats to provide managers and HRBPs with the information required to plan and execute policies and processes • Supports the execution of segment/ function/ BD people strategies by providing operational HR management to ensure the achievement of business goals • Performs other duties as required

Job Requirements

  • Strong knowledge of regulatory compliance and internal policies, including call center and disability (LOA, STD, LTD) procedures
  • Excellent interpersonal, verbal, and written communication skills across all organizational levels
  • Proficiency in Microsoft Office Suite and core systems (e.g., Salesforce, ClaimVantage)
  • Demonstrated ability to coach, motivate, and provide constructive feedback to others
  • Project coordination and training facilitation experience
  • Ability to quickly learn new products, processes, and systems
  • Self-motivated and able to work independently with limited supervision
  • Solid understanding of claims and customer service best practices
  • High School Diploma or equivalent
  • 3 or more years of related experience
  • Previous experience managing claims (LOA, STD, and LTD) or an equivalent combination of education and experience

Benefits

  • Medical, dental, and vision coverage
  • Prescription drug coverage
  • Health care flexible spending
  • Dependent care flexible spending
  • Aflac supplemental policies offered at no costs to employee
  • 401(k) plans
  • Annual bonuses
  • Opportunity to purchase company stock
  • 11 paid holidays
  • Up to 20 days PTO to be used for any reason
  • State-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)

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