• Serve as a primary responder for Salesforce production issues, incidents, and escalations • Investigate, troubleshoot, and resolve defects across Apex, Flows, LWC, integrations, and Salesforce configuration • Perform root-cause analysis and implement permanent corrective actions to prevent recurring issues • Monitor platform health, system performance, and integration reliability • Utilize Copado AI for troubleshooting, code analysis, impact assessments, debugging, and solution recommendations • Analyze debug logs, exception logs, integration failures, governor limit violations, and automation errors • Partner closely with Business, Product, QA, and Support teams to prioritize and resolve production incidents • Develop and deploy hotfixes, patches, and stability improvements with minimal business disruption • Identify opportunities to improve platform reliability, scalability, and maintainability • Create and maintain technical documentation, runbooks, and knowledge articles for support processes • Participate in incident reviews and contribute to continuous improvement initiatives • Support release validation and post-deployment monitoring activities

Role Description West Monroe is searching for a Salesforce enthusiast to join our team as a Senior Salesforce Developer within our Technology & Experience practice. You will partner with our clients and other West Monroe team members on transformational projects in the areas of Sales, Service, and Marketing solutions. On client projects, you will work with a Technical Architect to gather technical requirements, define platform and integration design, and perform the configuration/development of the solution on the Salesforce platform. - Translate business requirements into well-architected solutions that best leverage the Salesforce platform and products - Participate in technical design sessions; develop technical solution documentation aligned with the business objectives - Develop, test, and document custom development, integrations, and data migration elements of a Salesforce implementation - Develop custom solutions and interfaces on top of the Salesforce platform - Execute test plans to ensure quality delivery - Follow coding standards and participate in code reviews during projects to ensure appropriate design patterns are followed - Provide estimates and work breakdown structures for assigned tasks - Absorb new product and technical capabilities from Salesforce during new product releases and acquisitions Qualifications - Minimum of 4+ years of experience in Salesforce development - Familiarity with agile delivery methodologies - Deep understanding of the Salesforce platform (Sales, Service, Marketing) - Sales, Cloud, Service Cloud, Marketing Cloud, Field Service, CPQ, eCommerce, Communities certifications and project experience preferred - Development experience with Apex, Visualforce, Aura Components, and Lightning Web Components - Development experience with integration middleware platforms such as Mulesoft, Dell Boomi, Informatica, or Jitterbit - Proven ability to work well independently and within a team environment - Excellent client-facing and oral communication skills - A commitment to inclusion and diversity, and openness to new ideas and perspectives - Proficiency in English, verbal and written communication - This is a fully remote role Company Description At West Monroe, we work with you. We’re a global business and technology consulting firm passionate about creating measurable value for our clients, delivering real-world solutions. - The combination of business and technology is not new, but how we bring them together is unique. - We’re fluent in both. We know that technology alone is not the answer, but how we apply it is. - We rely on data to constantly adapt and solve new challenges. - Actions that work today with outcomes that generate value for years to come. - We zero in on the heart of the opportunity, getting to results faster and preparing people for what’s next. - Collaboration isn’t a lofty promise, but a daily action. - We work together with you to turn vision into clear action with lasting impact.

• Collaborate with product owners, architects, and cross-functional business units to deliver robust, scalable, and secure capabilities that support enterprise-level operations. • Design, develop, test, and deploy custom Salesforce solutions using Apex, Lightning Web Components (LWC), Visualforce, and declarative tools. • Implement and maintain integrations using REST/SOAP APIs, MuleSoft, and third-party platforms. • Troubleshoot and resolve escalated technical issues; ensure timely follow-through and documentation. • Participate in Agile Scrum ceremonies: sprint planning, backlog grooming, retrospectives, and daily standups.

• Design, develop, test, and deploy scalable Salesforce solutions across Sales Cloud, Service Cloud, and integrated third party systems. • Lead the architecture and implementation of Salesforce customizations including Apex, Lightning Web Components (LWC), Flows, integrations, and platform automation • Partner with stakeholders across GTM and Operations teams to gather requirements and translate business needs into technical solutions • Improve and maintain Salesforce data architecture, security model, sharing rules, profiles, permission sets, and governance standards • Build and support integrations between Salesforce and external platforms such as MuleSoft, NetSuite, CPQ, ERP, marketing automation, customer support, and data platforms • Drive platform optimization, technical debt reduction, and continuous improvement initiatives • Own the Salesforce DevOps and release management lifecycle while establishing engineering best practices, including Gearset administration, source control, testing frameworks, CI/CD pipelines, deployment governance, production change management, and technical documentation. • Participate in roadmap planning and provide technical leadership for strategic Salesforce initiatives • Manage Agentforce, Slackbot, AI skills, and other AI Salesforce offerings. • Troubleshoot complex production issues and implement scalable long-term solutions