BHG is the original disruptor in business working capital and unsecured consumer loans.
Salesforce Developer – Production Support
Location
United States
Posted
3 days ago
Salary
0
Seniority
Senior
Job Description
Salesforce Developer – Production Support
BHG Financial
• Serve as a primary responder for Salesforce production issues, incidents, and escalations • Investigate, troubleshoot, and resolve defects across Apex, Flows, LWC, integrations, and Salesforce configuration • Perform root-cause analysis and implement permanent corrective actions to prevent recurring issues • Monitor platform health, system performance, and integration reliability • Utilize Copado AI for troubleshooting, code analysis, impact assessments, debugging, and solution recommendations • Analyze debug logs, exception logs, integration failures, governor limit violations, and automation errors • Partner closely with Business, Product, QA, and Support teams to prioritize and resolve production incidents • Develop and deploy hotfixes, patches, and stability improvements with minimal business disruption • Identify opportunities to improve platform reliability, scalability, and maintainability • Create and maintain technical documentation, runbooks, and knowledge articles for support processes • Participate in incident reviews and contribute to continuous improvement initiatives • Support release validation and post-deployment monitoring activities
Job Requirements
- 5+ years of Salesforce development experience
- Strong experience in troubleshooting and supporting Salesforce production environments
- Expert-level Apex debugging skills, including governor limits, bulkification, recursion control, and performance optimization
- Strong understanding of Salesforce Flows, Process Automation, and troubleshooting complex automation issues
- Experience in diagnosing integration issues involving REST APIs, authentication, and data synchronization
- Strong SOQL/SOSL skills and data analysis experience
- Comfortable using AI-assisted development tools such as Copado AI, GitHub Copilot, or similar platforms
- Ability to perform root-cause analysis and implement long-term solutions rather than temporary fixes
- Excellent communication skills with the ability to clearly explain technical issues to both technical and non-technical stakeholders
- Strong sense of ownership, urgency, and accountability in high-priority production situations
Benefits
- Medical/Rx/Dental/Vision coverage for employees and their eligible family members
- Competitive PTO and vacation policies
- 1 Friday off each month for Wellness Weekends
- Company 401(k) plan with employer contributions after one year
- Company-sponsored training and certification opportunities
- Quarterly award ceremonies where top achievers are celebrated and receive additional bonuses
- Ongoing volunteer opportunities to give back to the community through our BHG Cares program
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