• Serve as the primary point of contact for assigned customers and partner organizations • Develop and maintain strong customer relationships • Translate customer requirements into infrastructure solutions • Conduct recurring meetings with assigned branch leadership • Support customers in Hardware and Operating Systems migration plans • Coordinate the full lifecycle of infrastructure requests • Manage ServiceNow requests and change activities • Oversee delivery activities including cloud onboarding

• Serve as the primary point of contact for assigned customers • Develop and maintain strong customer relationships • Gather, document, validate, and prioritize business and technical requirements • Translate customer requirements into infrastructure solutions • Conduct recurring meetings with assigned branch leadership • Support customers in developing migration and modernization plans • Maintain customer communications including status reporting • Coordinate the full lifecycle of infrastructure requests • Monitor delivery schedules, dependencies, risks, issues, and escalations • Support acquisition tracking and financial visibility for customer projects • Drive continual service improvement efforts

Role Description The Account Manager (PMI) will own the day-to-day management, retention and growth of Perci’s Private Medical Insurance client relationships. This is a commercially focused role with full accountability for a revenue target across multiple major UK PMI providers. Working closely with the Director of Strategic Accounts, clinical colleagues and internal teams, you will be the primary point of contact for your accounts: - Building deep relationships - Demonstrating the value of Perci’s services - Driving utilisation and identifying opportunities for growth - Onboarding new PMI clients as the portfolio expands This role sits at the centre of Perci’s growth engine, requiring comfort in presenting outcomes data to insurer stakeholders and solving client problems. Key Responsibilities - Account Management and Client Relationships - Serve as the primary relationship owner for our PMI clients. - Build strong, trusted relationships with key stakeholders across clinical, growth, operations and procurement functions within client organisations. - Lead regular governance meetings, quarterly business reviews and executive stakeholder sessions. - Act as the day-to-day escalation point for client queries, issues and complex discussions. - Ensure clients are informed, engaged and consistently deriving value from Perci’s services. - Support clients in communicating the value of Perci internally to their own leadership teams. - Retention and Commercial Growth - Own and deliver a revenue target across your PMI client portfolio. - Lead contract renewal processes, building compelling retention cases grounded in outcomes and value evidence. - Identify and develop opportunities for service expansion, increased utilisation and deeper engagement within existing accounts. - Work with the Director of Strategic Accounts to develop account plans and growth strategies for each client. - Support upsell and cross-sell conversations in partnership with the Director of Strategic Accounts, sales and marketing teams. - Client Onboarding - Lead the onboarding of new PMI clients, working cross-functionally to ensure a smooth and high-quality launch. - Develop onboarding plans that set clients up for strong engagement and early value realisation. - Act as the client’s main guide through the onboarding process, managing timelines, expectations and communications. - Reporting and Value Demonstration - Interpret and communicate utilisation, engagement and outcomes data in a clear and compelling way. - Prepare and present quarterly and annual client reports that tell a meaningful story about the impact of Perci’s services. - Develop case studies and value narratives that support retention and growth conversations. - Contribute to the development of ROI models and commercial frameworks for the PMI market. - Work with the Data and Insights team to ensure client reporting is accurate, insightful and continuously improving. - Internal Collaboration - Work closely with Clinical Operations, Product, Marketing and the broader Strategic Accounts team to deliver for clients. - Represent the voice of the client internally, ensuring client needs and feedback are heard and acted upon. - Collaborate with clinical colleagues on complex client queries and clinical value narratives. - Contribute to the development of commercial materials, proposals and client-facing collateral. Qualifications - Proven track record in account management, ideally within the UK insurance or PMI market. - Proven ability to manage and grow complex client relationships. - Experience owning and delivering against a revenue target. - Strong commercial acumen with the ability to translate data and outcomes into compelling client narratives. - Excellent communication, presentation and stakeholder management skills. - Highly organised with the ability to manage multiple accounts and priorities simultaneously. Requirements - Experience in digital health, virtual care or healthcare services. - Familiarity with oncology, cancer services or employee health and wellbeing. - Experience supporting business development, new client onboarding or RFP processes. - Experience working with employers or corporate healthcare buyers alongside PMI providers. Benefits - Salary of £45,000-£50,000 per year. - 30 days of annual leave per year, in addition to UK statutory and public holidays. - 3 days paid annually to volunteer with a charity or community group of your choice. - Access to the YuLife wellbeing app. - Company laptop and any additional equipment required for the role. - Access to Perci's pension scheme. - Income protection cover. - Enhanced company sick pay. - Enhanced maternity and adoption pay (primary carer): 20 weeks at full pay, 16 weeks at 25%. - Enhanced paternity and adoption pay (secondary carer): 6 weeks at full pay, followed by 6 weeks at 50% of pay. - Access to over 400 co-working spaces across the UK. - Remote first working, supporting genuine work-life balance. - Employee Share Option Incentivisation. Company Description Perci Health is reimagining how cancer care is delivered and experienced. As the UK’s largest virtual cancer clinic, we provide whole-person, end-to-end support - from risk reduction and early detection to rehabilitation and long-term recovery. We exist to close the critical care gap in modern cancer services, combining digital innovation with expert-led human care. Backed by Macmillan Cancer Support and invested in by over 35 of the UK’s leading oncologists and cancer surgeons, we are building a new model of care, one that’s proactive, personalised, and precision-led. We’ve pioneered Performance Oncology, a new standard of cancer care inspired by the principles of elite sport. Our multidisciplinary teams work collaboratively across more than 20 clinical specialisms to deliver personalised care plans that help people reduce risk, navigate treatment, manage side effects, and rebuild their lives. At Perci, you’ll join a compassionate, mission-driven team united by one goal: to radically improve outcomes for everyone affected by cancer. Our innovative virtual clinic makes specialist-led care more accessible, reducing avoidable complications and transforming lives. Founded by a cancer clinician and a digital transformation leader, Perci blends deep clinical insight with consumer-grade digital experience. Together, we’re setting a new benchmark for cancer care, proving that quality, compassion, and innovation can coexist. Help shape the future of cancer care. Welcome to Whole Human Cancer Care.

• Engage with prospective customers through calls, emails, and community outreach. • Develop and maintain a pipeline of potential new business opportunities. • Schedule and conduct follow-up interactions to support acquisition goals. • Collaborate with team members to coordinate outreach strategies. • Track activity and report progress toward established objectives. • Maintain compliance with office and regulatory procedures.