Role Description The mission of the role is to drive sustainable growth with Promat’s High-Temperature Insulation within our Mass Transportation & Defense Segment. This role combines technical expertise, market insight, and customer engagement to expand Promat’s market share, penetrate new markets, and accelerate revenue generation. The ideal candidate will be a growth-oriented professional with a passion for innovation, customer success, and long-term value creation. - Identify and capitalize on new business opportunities, emerging markets, and untapped customer segments to expand Promat’s MTD footprint. - Build and maintain strong relationships with key stakeholders to understand their evolving needs and deliver tailored, value-driven solutions. - Develop and implement a proactive sales strategy aligned with Promat’s growth objectives, including account targeting, pipeline development, and performance tracking. - Provide expert guidance on MTD applications, demonstrating how Promat’s solutions deliver operational efficiency, cost savings, and regulatory compliance. - Monitor industry trends, competitor activity, and customer feedback to inform product development and strategic planning. - Partner with Marketing, Product Development, and Customer Service teams to align go-to-market strategies and ensure seamless customer experiences. - Prepare detailed reports and forecasts that highlight growth opportunities, sales performance, and market dynamics. - Represent Promat at trade shows, industry events, and technical seminars to enhance brand visibility and thought leadership. - Collaborate with international teams, including those in Sint-Niklaas, Belgium, to align global initiatives with regional growth strategies. Qualifications - Minimum of 3 years of High Temperature Industry technical sales experience in a high-performance manufacturing or processing environment. Background in defense and transportation sales strongly preferred. - Strong understanding of manufacturing methods, thermal insulation, and heat transfer principles. - Proficiency in Salesforce.com or similar CRM platforms. - Excellent communication, negotiation, and organizational skills. - Demonstrated initiative and leadership capabilities. - Ability to travel up to 50% domestically and internationally. - Ability to acquire detailed knowledge of all products in the assigned product lines, their applications and the knowledge of competitive products and their pricing, including knowledge of industrial and commercial product engineering standards and practices. - Participate and represent Promat at national and local trade shows and industry seminars. - Bachelor’s degree in Engineering (Mechanical, or Civil) or Business is preferred. Benefits - Competitive salary with annual salary review and bonus. - FULLY paid top tier medical, dental, & vision benefits for you and your family. - Outstanding paid time off policy. - Flexible work arrangement. - Student Loan Assistance, up to $5,000 annually as eligible. - Learning and Development Opportunities including Tuition Reimbursement. - Highly engaged culture, stable workforce, within a strong, growing global company.

Role Description The Technical Account Manager (TAM) is part of the (technical) Market Readiness Team in the Product department and is responsible for managing the technical relationship between Fairphone and mobile carriers in North America. This role plays a central part in establishing the technical onboarding strategy, aligning telecom technical requirements, driving the product and software certification/approval process, and supporting long-term technical success throughout the product lifecycle. The TAM acts as the main point of contact for operator technical stakeholders and ensures internal alignment across Engineering, PLM, QA, and Product Management functions to fulfill or negotiate how partner requirements are implemented. Key Responsibilities & Objectives - Dedicated technical interface for telecom partners in dedicated regions, ensuring ongoing communication and alignment. - Coordinate and document partner requirements, and ensure internal implementation planning across teams, including early reviews of PRDs in collaboration with product managers. - Manage device onboarding processes, including testing, partner certification, and approval of new products and software updates. - Collaborate with internal stakeholders to ensure timely delivery and resolution of issues raised by carriers, including support and verification of network tests for the QA team in dedicated regions. - Represent Fairphone in carrier workshops, technical meetings, and program reviews in support of other sales or operations functions. - Maintain clear visibility on partner (requirement) roadmaps, timelines, and deliverables. Your Skills & Experience Must have’s - Bachelor's degree in Engineering, Computer Science, or a related technical field, or equivalent practical experience. - Solid experience in a Technical Account Manager, Field Engineer, or Carrier Engineering role with a minimum of 5 years of experience in a similar position, working closely with North American carriers onboarding connected products, preferably smartphones. Experience with AT&T and T-Mobile is a plus. - Familiarity with Android OS, GMS certification, and operator software validation workflows. - Background in working with mobile carriers, ideally within the smartphone or telecom industry. Experience in mobile device debugging, log collection, and issue replication. - Strong understanding of mobile network technologies, smartphone architecture, and software release processes. - Ability to manage technical discussions, timelines, and deliverables across departments and partner organizations. - Strong organizational skills, attention to detail, and proactive problem-solving mindset. - Ability to work independently and across time zones. The role requires strong cross-cultural communication and collaboration skills. Benefits - The opportunity to create an impact on the electronics industry around the world. - A diverse work environment full of international, passionate, warm-hearted team members. - Competitive salary aligned with market standards. - Statutory paid annual leave, public holidays, and rest days in accordance with the labour law. - Social benefits & contributions made by both employer and employee as required under US law. - Professional development opportunities for training, skill development, and career advancement.

• Develop and implement a comprehensive strategy for contract renewals, focusing on maximizing retention rates and identifying upsell and cross-sell opportunities within our existing customer base. • Work closely with Account Executives to ensure a seamless renewal process, understanding customer needs and aligning our solutions to meet those needs. • Working several quarters ahead of renewal dates to ensure customer readiness, engaging with the broader account team, partners and customer health data to identify renewal risk, and partner on remedial actions aimed at securing renewal. • Identify expansion opportunities to generate additional revenue, driving those opportunities to closure and/or ensuring that the appropriate account team are engaged to maximize the opportunity • Act as the primary point of contact for renewal-related inquiries, building and maintaining strong relationships with our customers to ensure their continued satisfaction. • Conduct account reviews and planning to forecast renewals accurately, identify at-risk accounts early, and implement strategies to address potential churn. • Leverage customer feedback and insights from the renewal process to contribute to product development and improvement initiatives. • Represent Kong with the utmost professionalism, providing exceptional support and guidance to our customers throughout the renewal process. • Fulfill any additional tasks as required by the manager.

• Steer the company's efforts in adopting and partnering with major Restaurants across our strategic portfolio of merchants • Manage the ads & promos strategy across a focused portfolio of accounts • Drive adoption of our growing ads and promotions offering • Work cross-functionally with marketing, analytics, and product to innovate on our future approach and solutions • Report into the Head of Ad Sales in our Enterprise Sales & Business Development organization