Perci Health

Role Description The Account Manager (PMI) will own the day-to-day management, retention and growth of Perci’s Private Medical Insurance client relationships. This is a commercially focused role with full accountability for a revenue target across multiple major UK PMI providers. Working closely with the Director of Strategic Accounts, clinical colleagues and internal teams, you will be the primary point of contact for your accounts: - Building deep relationships - Demonstrating the value of Perci’s services - Driving utilisation and identifying opportunities for growth - Onboarding new PMI clients as the portfolio expands This role sits at the centre of Perci’s growth engine, requiring comfort in presenting outcomes data to insurer stakeholders and solving client problems. Key Responsibilities - Account Management and Client Relationships - Serve as the primary relationship owner for our PMI clients. - Build strong, trusted relationships with key stakeholders across clinical, growth, operations and procurement functions within client organisations. - Lead regular governance meetings, quarterly business reviews and executive stakeholder sessions. - Act as the day-to-day escalation point for client queries, issues and complex discussions. - Ensure clients are informed, engaged and consistently deriving value from Perci’s services. - Support clients in communicating the value of Perci internally to their own leadership teams. - Retention and Commercial Growth - Own and deliver a revenue target across your PMI client portfolio. - Lead contract renewal processes, building compelling retention cases grounded in outcomes and value evidence. - Identify and develop opportunities for service expansion, increased utilisation and deeper engagement within existing accounts. - Work with the Director of Strategic Accounts to develop account plans and growth strategies for each client. - Support upsell and cross-sell conversations in partnership with the Director of Strategic Accounts, sales and marketing teams. - Client Onboarding - Lead the onboarding of new PMI clients, working cross-functionally to ensure a smooth and high-quality launch. - Develop onboarding plans that set clients up for strong engagement and early value realisation. - Act as the client’s main guide through the onboarding process, managing timelines, expectations and communications. - Reporting and Value Demonstration - Interpret and communicate utilisation, engagement and outcomes data in a clear and compelling way. - Prepare and present quarterly and annual client reports that tell a meaningful story about the impact of Perci’s services. - Develop case studies and value narratives that support retention and growth conversations. - Contribute to the development of ROI models and commercial frameworks for the PMI market. - Work with the Data and Insights team to ensure client reporting is accurate, insightful and continuously improving. - Internal Collaboration - Work closely with Clinical Operations, Product, Marketing and the broader Strategic Accounts team to deliver for clients. - Represent the voice of the client internally, ensuring client needs and feedback are heard and acted upon. - Collaborate with clinical colleagues on complex client queries and clinical value narratives. - Contribute to the development of commercial materials, proposals and client-facing collateral. Qualifications - Proven track record in account management, ideally within the UK insurance or PMI market. - Proven ability to manage and grow complex client relationships. - Experience owning and delivering against a revenue target. - Strong commercial acumen with the ability to translate data and outcomes into compelling client narratives. - Excellent communication, presentation and stakeholder management skills. - Highly organised with the ability to manage multiple accounts and priorities simultaneously. Requirements - Experience in digital health, virtual care or healthcare services. - Familiarity with oncology, cancer services or employee health and wellbeing. - Experience supporting business development, new client onboarding or RFP processes. - Experience working with employers or corporate healthcare buyers alongside PMI providers. Benefits - Salary of £45,000-£50,000 per year. - 30 days of annual leave per year, in addition to UK statutory and public holidays. - 3 days paid annually to volunteer with a charity or community group of your choice. - Access to the YuLife wellbeing app. - Company laptop and any additional equipment required for the role. - Access to Perci's pension scheme. - Income protection cover. - Enhanced company sick pay. - Enhanced maternity and adoption pay (primary carer): 20 weeks at full pay, 16 weeks at 25%. - Enhanced paternity and adoption pay (secondary carer): 6 weeks at full pay, followed by 6 weeks at 50% of pay. - Access to over 400 co-working spaces across the UK. - Remote first working, supporting genuine work-life balance. - Employee Share Option Incentivisation. Company Description Perci Health is reimagining how cancer care is delivered and experienced. As the UK’s largest virtual cancer clinic, we provide whole-person, end-to-end support - from risk reduction and early detection to rehabilitation and long-term recovery. We exist to close the critical care gap in modern cancer services, combining digital innovation with expert-led human care. Backed by Macmillan Cancer Support and invested in by over 35 of the UK’s leading oncologists and cancer surgeons, we are building a new model of care, one that’s proactive, personalised, and precision-led. We’ve pioneered Performance Oncology, a new standard of cancer care inspired by the principles of elite sport. Our multidisciplinary teams work collaboratively across more than 20 clinical specialisms to deliver personalised care plans that help people reduce risk, navigate treatment, manage side effects, and rebuild their lives. At Perci, you’ll join a compassionate, mission-driven team united by one goal: to radically improve outcomes for everyone affected by cancer. Our innovative virtual clinic makes specialist-led care more accessible, reducing avoidable complications and transforming lives. Founded by a cancer clinician and a digital transformation leader, Perci blends deep clinical insight with consumer-grade digital experience. Together, we’re setting a new benchmark for cancer care, proving that quality, compassion, and innovation can coexist. Help shape the future of cancer care. Welcome to Whole Human Cancer Care.

Role Description We are seeking an Operations and Governance Lead to drive operational excellence and robust governance across Perci Health. This role is responsible for leading cross-functional operations projects, managing clinical and corporate governance frameworks, and supporting data and research activities. It sits within the Operations function and directly contributes to Perci’s strategic goal of delivering safe, high-quality, and scalable cancer care. Key Responsibilities - Project Management - Manage and lead operational projects and support client initiatives, end-to-end, including tracking milestones, monitoring progress, and ensuring deadlines are met. - Maintain oversight of active projects including: CIPN, PMI recognition, Professional QA, Data Dashboard, Automations, new DPO set-up, and Product Governance (where resource is available from the product team). - Report project status clearly to senior stakeholders and flag risks or blockers in a timely manner. - Operations - Support the day-to-day operations of the business needs. - Lead and manage the implementation and improvement of operational processes to enhance efficiency and productivity. - Identify areas for process improvement and contribute to the development of practical, scalable solutions working closely with the Product and Technology teams. - Lead Monthly Operations Meetings: develop slide decks, facilitate discussion, and communicate next steps to relevant stakeholders. - Research and Data (ClinOps) - Support the Medical Director and Clinical teams with data pulls and analysis for clinical papers and publications. - Lead on ad hoc data requests (typically weekly), including senior leadership requests for potential clients and external partners. Please note: this is a temporary responsibility which will be moved to the data function in future. - Governance and Risk - Facilitate the Governance and Risk meetings (chaired by our Medical Director): develop presentation decks, record meeting minutes, and track follow-up actions to completion. - Facilitate Clinical Oversight Committee meetings, working closely with our clinical leadership team: develop presentation decks, record meeting minutes, and track follow-up actions. - Manage Zoho Drive — ensuring document governance, version control, and accessibility of all key organisational documents. - Review and manage all governance processes, ensuring risk reporting and key documents reflect any changes to process or policy. - Manage all non-clinical monthly audits (plus one clinical audit, with clinical sign-off), and lead on any new audit creation and ongoing management. - Serve as the escalation point for complaints management, ensuring timely, appropriate, and empathetic resolution. - Lead on allied healthcare professional onboarding, operational training (e.g., understanding our systems, processes and software) and ongoing compliance and quality assurance. Qualifications - Proven experience in an operations, governance, or project management role, ideally within a healthcare, digital health, or regulated environment. - Experience developing and maintaining governance frameworks, including risk management, audit processes, and version-controlled documentation. - High proficiency in productivity and document management tools (e.g., Zoho, Google Workspace, Microsoft 365, or equivalent). - Proven ability to manage complaints and escalations sensitively and professionally. - Demonstrated ability to manage multiple projects simultaneously, with strong attention to milestones, deadlines, and stakeholder communications. - Strong analytical skills, with experience supporting data analysis or producing data outputs for clinical, commercial, or operational purposes. - Excellent written and verbal communication skills, including the ability to produce clear, professional slide decks, meeting minutes, and reports for senior audiences. - A self-starter who can operate autonomously in a remote-first, fast-paced environment and proactively identify solutions. - Demonstrable commitment to diversity, equity, and inclusion, and an understanding of how to embed these principles into operational and governance processes. Requirements - Formal project management qualification. - Experience working in a digital health startup, oncology, or clinical operations setting. - Familiarity with clinical governance processes, including clinical oversight committees, quality audits, and regulatory compliance in a healthcare context. - Experience working alongside a Data Protection Officer (DPO) or supporting GDPR-related processes. - Experience working alongside a Clinical Safety Officer (CSO). - Knowledge of or experience with data dashboards and automation tools. Benefits - 30 days of annual leave per year, in addition to UK statutory and public holidays. - 3 days paid annually to volunteer with a charity or community group of your choice. - Access to the YuLife wellbeing app. - Company laptop and any additional equipment required for the role. - Access to Perci's pension scheme. - Income protection cover. - Enhanced company sick pay. - Enhanced maternity and adoption pay (primary carer): 20 weeks at full pay, 16 weeks at 25%. - Enhanced paternity and adoption pay (secondary carer): 6 weeks at full pay, followed by 6 weeks at 50% of pay. - Access to over 400 co-working spaces across the UK. - Remote first working, supporting genuine work-life balance. - Employee Share Option Incentivisation. Company Description Perci Health is reimagining how cancer care is delivered and experienced. As the UK’s largest virtual cancer clinic, we provide whole-person, end-to-end support - from risk reduction and early detection to rehabilitation and long-term recovery. We exist to close the critical care gap in modern cancer services, combining digital innovation with expert-led human care. Backed by Macmillan Cancer Support and invested in by over 35 of the UK’s leading oncologists and cancer surgeons, we are building a new model of care, one that’s proactive, personalised, and precision-led. We’ve pioneered Performance Oncology, a new standard of cancer care inspired by the principles of elite sport. Our multidisciplinary teams work collaboratively across more than 20 clinical specialisms to deliver personalised care plans that help people reduce risk, navigate treatment, manage side effects, and rebuild their lives. At Perci, you’ll join a compassionate, mission-driven team united by one goal: to radically improve outcomes for everyone affected by cancer. Our innovative virtual clinic makes specialist-led care more accessible, reducing avoidable complications and transforming lives. Founded by a cancer clinician and a digital transformation leader, Perci blends deep clinical insight with consumer-grade digital experience. Together, we’re setting a new benchmark for cancer care, proving that quality, compassion, and innovation can coexist. Help shape the future of cancer care. Welcome to Whole Human Cancer Care.

Role Description We are seeking a Head of Data to lead Perci Health’s data capability at a pivotal moment in our growth. This role is responsible for building the foundations of a world-class data function - establishing infrastructure, governance, and insight capability that enables Perci to deliver increasingly personalised, evidence-led cancer care. Sitting within the Technology team and reporting directly to the CTO, it is a senior leadership role that will directly shape our product roadmap, clinical outcomes, and commercial strategy. We are preparing for a significant fundraise later this year, and as we move into a later stage of growth we will want people who are ready, willing, and able to scale up their teams - to hire, to manage, and to grow. Key Responsibilities - Define and own Perci’s data strategy, roadmap, and governance framework, ensuring data is treated as a core organisational asset. - Build and lead a high-performing data team — including data engineers, analysts, and data scientists — scaling the function in line with business growth. - Establish and maintain robust, scalable data infrastructure and pipelines that support both clinical and commercial needs. - Partner closely with the clinical, product, and commercial teams to translate data into actionable insights that drive better patient outcomes and business performance. - Lead on data governance, privacy, and compliance — including GDPR, NHS Data Security Standards, and other relevant healthcare regulations. - Develop and own our approach to clinical data and real-world evidence, enabling Perci to demonstrate impact and support research partnerships. - Drive the adoption of data-driven decision-making across the organisation, supporting a culture of measurement, experimentation, and learning. - Work with the CTO and leadership team to define key metrics, build reporting infrastructure, and provide board-level data visibility. - Identify and evaluate opportunities to leverage AI and machine learning to enhance Perci’s clinical and operational capabilities. - Represent data at the leadership level, contributing to fundraising narratives, investor reporting, and due diligence processes. Qualifications - Proven experience in a senior data leadership role (Head of Data, VP Data, or equivalent) in a fast-paced, data-intensive environment — ideally in healthtech, digital health, or a regulated industry. - Strong technical grounding in data engineering and analytics, with hands-on experience with modern data stacks (e.g. dbt, Snowflake, BigQuery, Looker, or similar). - Experience building and scaling data teams from an early stage, including hiring, developing, and retaining talent. - Solid understanding of data governance, privacy regulations (GDPR), and information security in a regulated or clinical context. - Demonstrated ability to translate complex data into clear insights for non-technical stakeholders, including senior leadership and board. - Strategic thinker with strong commercial acumen — able to connect data capability to business outcomes and fundraising narratives. - Proven ability to operate autonomously in a high-growth startup environment, balancing strategic priorities with hands-on delivery. Requirements - Experience working with clinical or patient-level data, including real-world evidence, clinical outcomes data, or NHS datasets. - Familiarity with healthcare data standards (e.g. HL7, FHIR) or NHS Data Security and Protection Toolkit requirements. - Experience contributing to Series A/B fundraising processes, including preparing data rooms and investor-facing analytics. - Background in applying machine learning or AI within a product or clinical context. Benefits - 30 days of annual leave per year, in addition to UK statutory and public holidays. - 3 days paid annually to volunteer with a charity or community group of your choice. - Access to the YuLife wellbeing app. - Company laptop and any additional equipment required for the role. - Access to Perci's pension scheme. - Income protection cover. - Enhanced company sick pay. - Enhanced maternity and adoption pay (primary carer): 20 weeks at full pay, 16 weeks at 25%. - Enhanced paternity and adoption pay (secondary carer): 6 weeks at full pay, followed by 6 weeks at 50% of pay. - Access to over 400 co-working spaces across the UK. - Remote first working, supporting genuine work-life balance. - Employee Share Option Incentivisation.

Role Description You are joining Perci at a pivotal moment in our journey as we transition from start-up to growth stage and build a more mature Product organisation. As a product-led company, what matters most to us is the experience and outcomes we deliver for our members. This role sits at the intersection of product strategy, technology and service innovation, helping shape how we scale meaningful impact for people living with and beyond cancer. You will work alongside the Chief Technology Officer and Chief Product Officer as part of Perci's Product leadership team to build an entirely new model of connected cancer care. Together, the Product leadership team is responsible for creating thoughtful, innovative and effective products and services that enable us to scale our impact to hundreds of thousands of people affected by cancer across the UK and beyond. Our 20:20 vision is ambitious: reaching 200,000 members with an average engagement of 20 months, delivering meaningful, long-term impact beyond treatment. As Head of Product, you will lead a team comprising: - Product Managers – responsible for defining requirements, leading discovery, prioritisation and execution across our product portfolio. - Future product capability – including product operations, design and user research functions as the team evolves and scales. Your team will support and enhance our core product suite: - Perci Guide – screening and prevention services - Perci Navigator – cancer navigation and personalised support - Perci Clinic – outcomes-focused multidisciplinary cancer care You will be directly accountable for ensuring our products deliver exceptional user experiences and measurable value for members, partners and the wider organisation. Working closely with the Head of Clinical Outcomes, Technology and Data teams, you will translate clinical models and user needs into scalable digital products, define how success is measured and continuously improve our products through evidence and insight. This is an opportunity to build something meaningful - shaping not just products, but a new model of connected cancer care at scale. Key Responsibilities - Product Strategy & Vision - Own and articulate a compelling product vision across Perci’s platform, ensuring alignment with our clinical mission and commercial strategy. - Define, prioritise and manage the product roadmap across Perci’s core product suite. - Ensure priorities balance member experience, business goals and clinical requirements. - Translate strategic objectives into clear initiatives, roadmaps and measurable outcomes. - Product Leadership & Team Development - Lead, mentor and develop a high-performing team of Product Managers and future product function hires. - Build a culture of curiosity, experimentation, accountability and member-centred design. - Identify capability gaps and support hiring as Perci scales. - Product Discovery & User Experience - Lead product discovery and user research activities across members, clinicians, partners and internal stakeholders. - Partner closely with the Head of Clinical Outcomes to ensure product decisions are informed by clinical evidence and safety requirements. - Centralise and manage user feedback, ensuring insights inform prioritisation and future roadmap development. - Product Delivery & Operations - Own quarterly initiative planning and product operating rhythms. - Drive high-quality product releases with speed and confidence within an agile environment. - Work closely with engineering teams to ensure timely and effective delivery. - Data, Performance & Continuous Improvement - Own product KPIs relating to engagement, adoption, experience and operational performance. - Partner with the Head of Clinical Outcomes on clinical outcome measures and shared success metrics. - Use data to drive prioritisation and continuous improvement decisions. - Regularly communicate progress, outcomes and roadmap updates to the executive team and board. - Cross-functional Leadership - Act as the connective tissue across clinical, operations, technology and commercial teams. - Partner with the Head of Clinical Outcomes to translate clinical models into scalable digital products and operational workflows. - Help shape the future operating model for the Product organisation as Perci scales. Qualifications - 7+ years of product management experience, with at least 2–3 years in a leadership role, ideally within a start-up or scale-up environment. - Demonstrable track record of building and shipping user-facing digital products at scale, from discovery and definition through to successful market adoption. - Experience leading the full product lifecycle across digital products and service experiences, with comfort owning not only software delivery but also the broader workflows and experiences surrounding it, including operational processes, clinician workflows and patient-facing journeys. - Strong people leadership skills with experience hiring, developing, and retaining Product Managers, product designers, and user researchers in a fast-growing environment. - Exceptional stakeholder management and communication skills; comfortable presenting product strategy and outcomes to C-suite leaders, clinicians, and external investors. - Highly data-driven, with deep familiarity with product analytics frameworks, KPI setting, and evidence-based prioritisation methodologies (e.g. RICE, ICE, OKRs). Requirements - Experience working within a regulated environment with an appreciation for clinical governance and patient safety considerations. - Experience defining and designing an emergent product in a new category, with a proven ability to navigate ambiguity and shape a compelling product direction where no established playbook exists. - Prior experience within a Series A–C company, with a proven track record of scaling product teams and platforms through periods of rapid growth and increasing organisational complexity. - Familiarity with B2B2C business models, and experience building products that serve both professional (clinician/payer) and consumer (patient) audiences simultaneously. Benefits - 30 days of annual leave per year, in addition to UK statutory and public holidays - 3 days paid annually to volunteer with a charity or community group of your choice - Access to the YuLife wellbeing app - Company laptop and any additional equipment required for the role - Access to Perci's pension scheme - Income protection cover - Enhanced company sick pay - Enhanced maternity and adoption pay (primary carer): 20 weeks at full pay, 16 weeks at 25% - Enhanced paternity and adoption pay (secondary carer): 6 weeks at full pay, followed by 6 weeks at 50% of pay - Access to over 400 co-working spaces across the UK - Remote first working, supporting genuine work-life balance - Employee Share Option Incentivisation