Nuclearn

Role Description Customer Success Engineers at Nuclearn deploy AI software inside nuclear plants. The work covers a lot of ground, such as: - Standing up our platform on customer infrastructure (sometimes air-gapped). - Configuring it for each plant's workflows. - Troubleshooting integrations with Engineering. - Ensuring operators get the outcomes we promised. Reporting to the Head of Customer Outcomes, you'll join a team of four CSEs (growing) as an individual contributor who owns customer relationships from go-live through expansion. You'll be on site regularly, working directly with nuclear engineers, IT teams, and plant operators. The job is technical, customer-facing, and measured by one thing: customers getting the outcomes they paid for. What you'll own - Deployment and implementation: Install and configure Nuclearn's platform on customer infrastructure, on-prem (sometimes air-gapped) or in secure cloud, owning the technical side of plant-system integrations and partnering with Engineering on custom work. - Customer success and adoption: Ensure customers get the outcomes they bought: understand their workflows, train their users, troubleshoot friction, and catch adoption gaps before they become retention risks. - Technical advisory: Be the credible technical voice your customers' IT teams and engineers respect, recommending configurations, optimizing how they use the platform, and documenting patterns that scale to other customers. - Customer voice: Surface what you hear to Product and Engineering, knowing things about how our software is actually used that nobody else at Nuclearn does. Qualifications - 3+ years in customer success engineering, technical implementation, or solutions engineering at a B2B software company. - Experience with enterprise customers on complex deployments. - Genuinely technical: comfortable in Linux, familiar with Docker or Podman. - Customer-facing by choice, handling skeptical technical buyers effectively. - AI-fluent: understanding AI tools and their application in workflows. - Comfortable with candor, addressing issues directly with customers and teams. Nice to have, not required - Experience in nuclear, utilities, energy, or another regulated industry. - Familiarity with Azure, Terraform, or Kubernetes. - Background working with generative AI, Postgres, or Python. - Prior experience at an early-stage startup. You'll be in your element if... - You're comfortable building without a playbook. - You're energized by fast cadence and shifting priorities. - You bring decisions, not just questions. - You want candid feedback. - You like reaching across function lines. How we work We're a values-driven company. Six values shape how we work, and three will be especially visible in this role: - Customer Wins: Their win is our win. - Ownership and Urgency: See it, own it, fix it. - Resourcefulness: Every dollar and hour matters. Benefits - Equity participation. - Medical, dental, and vision insurance. - 401(k) with 100% match on the first 4%. - Unlimited PTO. A few practical notes - Full-time, salaried. - Remote (US-based); Phoenix HQ option available. - Regular travel to customer sites (expect 25 to 40% travel). - U.S. citizenship or permanent residency required for DOE export compliance. How we hire Fast, respectful, and practical. Our goal is first conversation to decision in three weeks or less. - 30-minute intro with a CSE or our Head of People. - 30-minute interview with the Hiring Manager. - Take-home work sample. - Presentation of work sample. Nuclearn hires the best person for each role regardless of background, and we mean that as a practical commitment. We encourage applications from diverse backgrounds.

Role Description Nuclearn is hiring its first Senior Revenue Operations Analyst, and the job is to build the foundation, not maintain one that already exists. Today our go-to-market runs on capable people and a lot of spreadsheets. Your job is to make it run on clean data and a sales process that repeats. We're post-PMF and scaling, with customer count and deal volume climbing. Individual effort and parallel spreadsheets won't carry us to the next stage. You'll own HubSpot as the single source of truth and build the forecasting, reporting, and process Sales and Finance can trust. You'll report to Marie Grant, our Controller, and partner daily with Sales, Customer Outcomes, Marketing, and Finance. This is an individual contributor role; you're building the function, not managing a team. Two things matter most, a forecast leadership trusts, and a HubSpot instance clean enough that people stop keeping their own spreadsheets. What you'll own - Systems and data integrity. - Own HubSpot as the single source of truth: the data model, fields, automation, and integrations into Finance systems. Keep it clean enough that people stop keeping their own spreadsheets. - Forecasting and pipeline analytics. - Build the forecasting model and pipeline reporting that Sales and Finance can trust, and surface risk early instead of at quarter end. - Revenue reporting and metrics. - Define and report the metrics that connect GTM activity to revenue: ARR, net revenue retention, win rates, cycle times, and expansion. Build the dashboards leadership runs on. - Deal desk and quote-to-cash. - Tighten the path from deal close to billing, partnering with Finance on clean handoffs and a process that scales as volume grows. - GTM process and enablement. - Define the workflows that keep Sales, Customer Outcomes, and Marketing working from consistent data. Make the right way the easy way as the team grows. Qualifications - 5+ years in revenue operations, sales operations, or GTM analytics at a B2B software company. - Deep knowledge of HubSpot to architect it, not just use it. - Experience building forecasting models and revenue reporting leadership ran on. - Experience cleaning up a CRM that drifted into chaos. - Ability to think in systems, not one-off reports. - Comfortable building without a playbook. - Ability to translate between Sales and Finance without taking a side. - AI-fluent professional. - Comfortable with candor. Requirements - Experience standing up a RevOps function from scratch rather than inheriting a mature one. - Background in B2B SaaS with a land-and-expand or net revenue retention focus. - Familiarity with quote-to-cash and the Finance side of the revenue process. - Experience in a regulated, technical, or long-sales-cycle industry. Benefits - Equity participation. - Medical, dental, and vision insurance. - 401(k) with 100% match on the first 4%. - Unlimited PTO. How we work We're a values-driven company. Six values shape how we work, and three will be especially visible in this role: - Ownership and Urgency: See it, own it, fix it. - Resourcefulness: Every dollar and hour matters, maximize impact. - Excellence through Iteration: Move quickly, never carelessly; rework is failure, iteration is not. A few practical notes - Full-time, salaried, with equity participation. - Remote (US-based); Phoenix HQ option available and welcomed. - Occasional travel to Phoenix HQ for team onsites and planning. - U.S. citizenship or permanent residency required for DOE export compliance. How we hire Fast, respectful, and practical. Our goal is first conversation to decision in three weeks or less. - 30-minute intro with our Head of People. - 60-minute interview with the Hiring Manager. - Practical work sample. - Presentation of work sample.