Role Description Kettle is looking for our first Director, Creative Operations to partner with our Creative, Production, Technology, and Account leaders to help define and optimize the processes that will help us succeed as we continue to grow. In this internally focused role, you’ll establish structure and bring clarity to our team that turns creative ideas into reality in the marketing communications space. This is an exciting opportunity for an entrepreneurial individual with a passion for and background in problem solving and operations within a creative environment. Qualifications - Significant experience in a digital, creative agency and/or fast-paced creative tech organization - A background in Production, Program Management, Creative Resourcing, Creative Operations, and/or People Operations, preferably in a growth-oriented environment - A problem solver mentality, with the ability to break down complex problems into simple steps and actions, and create streamlined processes - Excellent communication and listening skills, and the ability to influence others at various levels and on cross-functional teams - Experience operating at 10,000 feet, and the ability to sit down with creatives and producers to solve day-to-day challenges - The ability to work West Coast hours, and/or be located in the SF or LA area Requirements - Lead and manage projects in the following areas: - Operations and Resource Management - Oversee the day-to-day operations of the creative team, ensuring resources are allocated effectively, timelines are met, and projects are delivered on time and on budget - Continuously evaluate and refine creative processes to ensure efficiency, scalability, and adaptability across brands and projects - AI implementation and adoption in workflows and process - Create and manage dashboards and data for process analysis and improvement - Document and think critically about ways of working and collaboration - Facilitate and lead the onboarding of new Kettle creatives, optimizing and systematizing that process to set new hires up for success - Team and Culture Building - Help shape and communicate team mission, vision, and values development - Be the champion for team rituals, events, and meetings strategy - With HR and Talent and key discipline leads, develop leveling and career pathways progression and documentation, hiring and onboarding processes, and management standards - Business and Strategy - Participate in quarterly and yearly planning discussions - Understand team financials, ensuring that resources are allocated effectively to meet strategic goals within budget - Contribute to offerings definition and development Benefits - The target range of base compensation for this role is $150k-180k. - Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.

Role Description You are the right fit for this role if you thrive in fast-paced, high-volume environments and can independently manage administrative and operational tasks with a strong attention to detail. This is a 100% remote, full-time position supporting a growing company in the commercial services industry across multiple departments, including Operations, Billing, and Customer Communication. Working hours: 6:00 AM – 2:00 PM PT (9:00 AM – 6:00 PM EST). Key Responsibilities - Execute and monitor administrative tasks across departments, ensuring all requests are handled within established timelines. - Maintain accurate data entry and update records in CRM and internal systems. - Respond to customer and internal inquiries via email and chat in a professional and timely manner. - Coordinate scheduling, follow-ups, and documentation to keep operations running smoothly. - Ensure customer files, notes, and records remain organized and accessible at all times. - Prepare clear, error-free customer-facing documentation and reports. - Identify potential issues or delays and escalate them to the appropriate coordinator. - Other similar or related tasks. Qualifications - Fluent English (C1/C2) and Spanish. - 2 – 5 years of experience in operations, administrative support, or customer-facing roles. - Comfortable working with minimal supervision and managing multiple priorities simultaneously. - Ability to make light decisions and adapt to partially documented or evolving workflows. - Experience with Asana, Notion, Trello, or similar project management tools is a plus. - Proficiency with Google Workspace and Microsoft Office. - Excellent communication and problem-solving skills. - Quiet home office, stable internet (≥ 10 Mbps down / 2 Mbps up), and backup connection. - Bachelor's or Associate's degree preferred. Benefits - Hourly rate equivalent to USD $696 – $1,044/month (experience-based). - Annual pay increments. - Discretionary client bonuses (80% of clients award year-end bonuses). - 7 U.S. federal holidays + 4 paid PTO days. - Monthly medical insurance stipend (after meeting eligibility criteria). - Birthday / Anniversary bonuses + Gym / Wellness allowance. - Unlimited online fitness classes + company events & Christmas celebrations. IMPORTANT We would like to inform you that during the first four months of employment, it is critical that candidates are available to work from the countries listed above and without any travel commitments. This is to ensure a smooth onboarding process and to allow new hires to fully focus on their roles and responsibilities. If you have a trip already planned within the next four months, we kindly request that you apply for our positions after returning from your trip. We appreciate your understanding and look forward to considering your application once you are available to commit to the role.

• Provide ongoing support to assigned senior-level managers. • Collect and review historical income and expense information of apartment buildings. • Interface with clients to facilitate understanding of property performance and unique characteristics of assets. • Gather and analyze market information to include market trends and rent comparables through both internal and third-party reports. • Lead and manage various internal projects. • Prepare and ensure accurate and timely weekly/monthly/quarterly property reporting. • Answer and direct resident calls at the Corporate Level. • Coordinate travel, hotel, and rental car arrangements, as needed. • Other duties as assigned. • Travel Requirement: This position may entail travel, estimated at 10% of work time annually for property visits or internal meetings.

• Execute daily operational tasks within Flowdash workflow queues according to established procedures • Process routine administrative tasks including data entry, document organization, and status updates • Monitor and respond to operational requests and inquiries following standard operating procedures • Support wire processing workflows by preparing documentation and tracking approvals • Assist with organizing and filing fund documents, investor records, and operational correspondence • Maintain accurate data across multiple systems and flag discrepancies to senior team members • Help prepare standard operational documentation using templates and established formats • Coordinate with internal teams to gather required information and documentation • Track task completion against service-level agreements (SLAs) and escalate issues when needed • Follow detailed process documentation and checklists to ensure accuracy and consistency • Participate in process improvement initiatives by identifying inefficiencies and suggesting solutions