Role Description As a Senior HR Operations Specialist at Reltio, you will support the efforts of the Manager, Global HR Shared Services leader to drive operational excellence across the full employee lifecycle by leading HR process improvements, optimizing systems, and ensuring the successful delivery of HR programs. In this role, you will serve as a trusted partner to the Manager, Global HR Shared Services leader, HR colleagues, and all staff, helping to scale our operations thoughtfully and with an employee-centric mindset. You’ll bring strong process thinking, systems expertise, and a bias for action to create solutions that are efficient, compliant, and future-ready. This is a key role for someone ready to expand their influence, lead cross-functional efforts, and contribute to building an HR operational infrastructure that supports Reltio’s ongoing global growth. Job Duties and Responsibilities - Lead end-to-end HR operational processes and employee lifecycle activities—including onboarding, offboarding, and compliance initiatives. - Drive mid-sized projects such as system enhancements and program refreshes, focusing on scalability, continuous improvement, and delivering a best-in-class employee experience. - Respond to routine Tier 1/2 inquiries and manage Tier 3 escalations by diagnosing complex employee inquiries. - Collaborate cross-functionally (Legal, Payroll, IT, Finance) to resolve issues and identify root causes to prevent recurrence. - Partner with People Team Centers of Excellence (COEs) to optimize operational handoffs and ensure seamless program execution. - Own and evolve employee self-service capabilities to empower employees and reduce manual transaction volume. - Identify and document operational risks, ensuring internal controls, audit practices, and compliance obligations are upheld. - Support process documentation management, maintaining clear, current SOPs and workflow documentation across the HR Shared Services Team. - Mentor and provide informal leadership to junior team members and promote operational knowledge sharing. - Actively contribute to the continuous improvement culture by identifying gaps, proposing solutions, and leading changes that enhance HR service delivery. - Serve as the primary liaison with the Professional Employer Organization (PEO), managing day-to-day communications and resolving escalations. - Coordinate end-to-end LOA processes, including eligibility tracking and compliance with federal and state leave laws. - Maintain compliance with federal, state, and local regulations by partnering with the PEO and internal stakeholders. - Conduct benefits orientation sessions and develop employee-facing resources. - Lead the annual open enrollment process, including planning and execution of communication strategies. - Continuously assess and improve benefits and LOA processes in alignment with PEO capabilities. - Support the administration of U.S. immigration processes by coordinating with internal stakeholders and external immigration counsel. - Serve as a day-to-day system administrator for HR systems, managing employee data integrity and user access. - Generate and distribute regular and ad hoc HR operational reports to support the People Team and business stakeholders. - Analyze HR operational trends to identify patterns and surface insights that inform process improvements. - Other duties and responsibilities as assigned. Qualifications - Bachelor’s degree in Human Resources, Business Administration, or related field, or equivalent experience. - 3-5 years of progressive experience in HR operations, HR shared services, or HR support roles, preferably in a global, high-growth environment. - Strong knowledge of HRIS systems administration and reporting capabilities. - Demonstrated ability to drive process improvements and manage operational projects from concept to execution. - Experience supporting compliance audits and regulatory reporting. - Excellent analytical, critical thinking, and problem-solving skills. - High attention to detail, particularly regarding data accuracy and operational compliance. - Excellent organizational, time management, and prioritization skills. - Strong verbal and written communication skills. - Ability to balance tactical execution with strategic thinking to drive results. - High degree of professionalism, integrity, and confidentiality. Requirements - Certification in HR (PHR, SHRM-CP) is a plus. - Experience with Jira Service Management or other case management systems. - Experience supporting or implementing global HR programs. - Project management skills or familiarity with project management tools. - Exposure to HR technology evaluation, selection, and/or implementation processes. - Knowledge of local, state, and federal employment law and regulations. Benefits At Reltio, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. Overall Market Range: $78,000 — $147,000 USD Company Description Reltio has earned numerous awards and industry and analyst recognition for our technology, our culture, and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. Reltio is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reltio is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

• Own people programs and strategies for your client group, including performance management, compensation, talent development, engagement, and retention • Partner with functional leaders on org design, workforce planning, and people strategies that support business objectives at scale • Lead coaching and counsel for leaders on professional development, career pathing, leveling, change management, and sensitive people situations • Drive data-informed people insights by analyzing trends and translating them into actionable recommendations for leadership • Build and apply HR policies with an eye toward compliance and risk reduction, managing employee relations issues across global teams • Strengthen cross-functional partnerships across People Team COEs to ensure cohesive delivery of people programs

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila) Fixed Term Associate - HR Coordinator (Non Agent) Summary: - To assist the Pr. Associate in an assigned Human Resource sub-function such as Recruitment . General Responsibilities: - Provides functional support in the assigned sub-function, including but not limited to: - Recruitment - Perform end-to-end activities in the selection process: - Conducts phone screening - Does front desk administration by entering candidate information into Workday - Interviews candidates for entry-level positions - Administers language and online assessments - Conducts job offers and handles background checks of candidates - Coordinates with internal stakeholders for recruitment requirements and evaluate the recruitment process - Participates in other sourcing strategies such as joining job fairs and offsite events - Special Projects: Provide logistics/administrative assistance in department or organization wide programs/events - People development: Discusses personal development plan with line manager and provides progress updates periodically for each performance review cycle. - May be assigned / rotated across related sub-functions, including but not limited to subfunctions within HR - Other job-related duties that may be assigned from time to time. Basic Qualifications: - Educational Background: College graduate preferably in Psychology, Business Administration, or related course - Fresh grad or preferably with relevant work experience. At least 6 months of experience hiring corporate positions is an advantage. - Must possess analytical skills and customer focus. - Good oral and written communication skills for business correspondences - Must be flexible with working schedules, depending on business need. - Must be willing to work in Alabang, Muntinlupa City. - Please note that failure to attach your updated resume may result in your disqualification. - Must have appropriate paperwork to work in the Philippines. - Requisition is open under local terms. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

• Process employee lifecycle transactions, including hires, terminations, promotions, transfers, compensation changes, and other status updates in ADP. • Maintain data accuracy and ensure compliance with organizational policies, audit requirements, and regulatory standards. • Prepare, validate, and distribute recurring and ad‑hoc HR reports and data extracts. • Support system upgrades, enhancements, and implementation activities, including testing and documentation. • Troubleshoot HRIS issues, escalate technical problems, and collaborate with the Manager, HRIS & Reporting on solutions. • Assist with onboarding and offboarding workflows to ensure a seamless employee experience. • Conduct data audits and participate in data cleanup and process improvement initiatives. • Provide end‑user support and training for HR and business partners on ADP functionality and best practices.