• Own retention and churn prevention strategy and operations end-to-end — develop and continuously improve data-driven programs and communications in close partnership with operations, marketing, and product teams. • Build program and infrastructure from the ground up where none currently exists, identifying multiple pathways to drive member value and retention outcomes • Architect workflows, escalation paths, and touchpoints that deliver consistent, high-quality experiences • Lead and develop a multifunctional member services team through scale, maintaining service quality and team engagement throughout • Identify revenue opportunities associated with member retention and satisfaction initiatives; demonstrate clear linkage between retention metrics and business impact in leadership reporting • Serve as a cross-functional connector between care teams, product, and marketing — running recurring forums to surface member insights and align on priorities • Design and iterate on SOPs, tooling assessments (including CRM, member engagement platforms, and workflow tooling), and reporting frameworks that support operational scale • Partner closely with product on workflow mapping and feature development to reduce operational friction and improve member retention • Build and deliver internal training programs and change management resources that drive workflow adoption and long-term sustainability • Other duties as assigned

• Lead, coach, and develop a team of Implementation Managers and Coordinators, driving performance, accountability, and professional growth. • Oversee the full lifecycle of client onboarding, ensuring implementations are delivered on time, within scope, and aligned with client expectations. • Establish, monitor, and drive performance against key metrics, including timelines, quality, and client onboarding experience. • Ensure consistent execution of implementation methodologies, workflows, and best practices, while identifying and addressing gaps to improve scalability and efficiency. • Manage implementation risks, dependencies, and escalations, ensuring timely resolution and minimal impact to client onboarding. • Maintain visibility into the implementation pipeline and resource planning to support effective delivery. • Partner cross-functionally with Product, Operations, and Training to align on priorities, ensure readiness, and drive continuous improvement in onboarding processes. • Translate onboarding challenges and client feedback into actionable insights to support product enhancements and rollout of new features. • Lead communication and coordination of implementation timelines, expectations, and updates across clients and internal stakeholders. • Drive adoption of new tools, processes, and system enhancements, supporting change management across onboarding activities.

• Execute on the alliance strategy by supporting partner planning, sales acceleration, and pipeline generation initiatives. • Lead efforts to increase "Partner Initiated Deals" by positioning Rubrik's technologies as a "must-have" within our global partner ecosystem. • Serve as a key connector, facilitating account mappings and qualification meetings that convert target accounts into successful POCs and closed deals. • Deliver enablement and training sessions to partner SEs and sales teams, building their ability to independently represent and sell Rubrik solutions. • Present Rubrik's vision at partner events and meetings, engaging both partner stakeholders and end-customers. • You will directly influence how our partners go to market with Rubrik's Data Security platform and build meaningful relationships within a world-class GTM organization.

Role Description This is a remote position open to candidates residing within the continental United States. Travel is required to support national accounts, trade events, and internal collaboration. The Sales Manager, Golf Wholesale, will play a pivotal role in shaping the brand's image, driving growth, and ensuring the organization's long-term success through wholesale retailers, green grass partnerships, and strategic on-course events. Reporting to the VP, Wholesale Sales, the candidate will act as a thought leader, helping inform the overall channel and brand strategy, cross-functional execution, and ensuring its alignment with company goals through accelerating Cole Haan Golf within the marketplace. You will be responsible for expanding distribution, cultivating relationships, and creating strategic direction that exemplifies the best expression of Cole Haan. This is an exciting and pivotal time to join the Cole Haan team as we look to expand our presence across the country in the game of Golf. CORE ACCOUNTABILITIES: - Create, drive, and own a comprehensive product cadence through Cole Haan’s merchandising calendar. - Champion product needs; provide marketplace trends to the product development team. - Execute brand strategy across functions to build, deliver, and exceed financial plans/targets. - Effectively lead a team of remote independent field reps/agencies. - Develop sales tools/peripherals to equip field sales reps across the country. - Drive internal and external communication, clearly communicating Cole Haan’s strategic vision and expectations. - Coordinate and effectively execute national and regional trade shows/on-course events. - Drive positive relationships with internal partners to stay up to date on upcoming products and programs and to advocate for the channel needs for both green grass and wholesale accounts. - Work hand in hand with planning to build an accurate Golf forecast each season. - Establish weekly reporting dashboards. A DAY IN THE LIFE You will be directly responsible for building a strategic growth strategy for Cole Haan golf. With a team of field reps, you will be accountable for creating and executing effective sales tools which will allow the field reps to successfully sell Cole Haan golf footwear. Through clear and concise communication, you will be responsible for conveying a quarterly product cadence, accurate seasonal forecasting, and relaying market trends to product development to build trend-right product. Qualifications - 8+ years of experience working in golf, with a focus on effective leadership prioritizing strategic growth. - Highly motivated and experienced in building/executing brand strategy. - Entrepreneurial; results-driven individual who leads through a positive mindset. - Strong relationship building and communication skills; must be able to manage cross-functional internal and external relationships. - Ability to lead a team of remote field reps/agencies through effective communication and organizational skills. - Experience in leading specialty sales meetings. - Bachelor’s degree in related area or equivalent experience. - Experienced and sophisticated merchandiser, knowledgeable about best practices and up-to-date on emerging trends. - Entrepreneurial drive and the ability to manage day-to-day details as well as the ability to define and execute against long-term strategic vision and objectives. - Strong organizational, negotiation, communication, and presentation skills. - Ability to work independently and collaboratively with a team. - Travel required. Requirements - Base Salary/Hourly Range: From $140,000 to $168,000 annually* - Bonus Eligibility: Yes, eligible for annual target bonus based on company and individual performance. Benefits - Health Insurance - Dental Insurance - Vision Care - Health Savings Account with Employer Contribution - Flexible Spending Accounts - 401(k) Retirement Plan with Employer Matching Contributions - Short-Term Disability Insurance - Life Insurance - Vacation Time - Sick Time - Paid Parental Leave - Adoption Assistance Program - Charitable Matching Gifts Program - Holidays and Cole Haan Discounts Paid Time Off - Paid vacation days starting at 120 hours - 11 paid company and personal holidays - 3 volunteer days Sick Leave - Eligible non-exempt employees earn one hour of sick time for every 30 hours worked. - Eligible exempt full-time employees earn 2.67 hours of sick time each bi-weekly pay period. *Rate of pay dependent upon candidates’ relevant skills, experience, and location.