Drive Medical has become a leading manufacturer of medical products with a strong and consistent track record of growth achieved both organically and through acquisitions. We are proud of our high-quality, diverse product portfolio, channel footprint and global operating scale. Our products are sold into the homecare, long-term care, retail, and e-commerce channels in more than 100 countries around the world. Drive Medical an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment. Drive Medical prohibits and does not tolerate discrimination against employees, applicants, or any other covered person because of race, color, religion, gender, sexual orientation, gender identity, pregnancy and/or parental status, national origin, age, disability status, protected veteran status, genetic information (including family medical history), or any other characteristic protected by federal, state, or local law. Drive Medical complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Inside Sales Representative
Location
United States
Posted
7 days ago
Salary
$22 / hour
Seniority
Mid Level
Job Description
Inside Sales Representative
Drive Medical
Role Description As an Inside Sales Representative, you will play an integral role in the Company by developing new business through analysis of account potential, initiating, developing and closing sales, and recommending new programs and sales strategies. - Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential clients. - Identifies development potential in accounts by studying current business; interviewing key customer personnel and company personnel who have worked with customer; identifying and evaluating additional needs; analyzing opportunities. - Focuses sales efforts by studying existing and potential volume of dealers. - Keeps management informed by submitting activity and results reports, weekly work plans, and monthly and annual territory analysis. - Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc. - Contributes information to sales strategies by evaluating current product results; identifying needs to be filled; monitoring competitive products; analyzing and relaying customer reactions. - Recommends changes in products, service, and policy by evaluating results and competitive developments. - Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management. - Contributes to team effort by accomplishing related results as needed. - Initiates sales process by building relationships; qualifying potential; scheduling appointments, and cold calling. - Develops sales by making initial presentation; explaining product and service enhancements and additions; introducing new products and services. - Closes sales by overcoming objections; preparing contracts. - Acquire companies that have no significant revenue history with our organization by selling our products and services. - Initiate and develop a strong relationship with companies. - Determine customers' needs and prepare proposals to sell services that address these needs. - Give online demonstrations to clients in order to handle objections and convince customers to buy. - Manage growth of new business by transitioning them to be loyal customers. Qualifications - Excellent written & oral communication skills - Ability to effectively interact with various internal and external customers/vendors - Ability to multi-task - Ability to organize efficiently and effectively - Ability to exercise logical and sound judgment - Ability to work independently - Proficient skills using MS Office Suite (MS Excel, Project, Word, PowerPoint, Outlook) - Proficient project management skills - Proficient decision making and problem-solving skills Requirements - Bachelor’s Degree required - Industry and customer facing experience preferred Benefits - Competitive Benefits - Paid Time Off - 401(k) Savings Plan - This position is eligible for bonus based on performance.
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Role Description The Inside Sales Representative – Infusion Pharmacy is responsible for generating and growing patient referrals by building relationships with physician offices, referral coordinators, and clinical staff. This role focuses on proactive outreach through phone, email, and virtual engagement to educate healthcare providers on infusion therapy services, streamline referral processes, and ensure patients are connected to appropriate therapy options. The Inside Sales Representative will work closely with field sales teams, intake teams, and clinical staff to drive referral growth across targeted specialties such as: - Neurology - Immunology - Rheumatology - Gastroenterology - Dermatology - Other infusion-related specialties This role plays a key part in expanding access to care while supporting physicians and their staff with efficient referral coordination. Qualifications - Bachelor’s degree preferred, or equivalent healthcare sales experience. - 2 or more years of inside sales, healthcare sales, or referral development experience preferred. - Experience working with physician offices, specialty clinics, or healthcare providers is highly desirable. - Experience in infusion therapy, specialty pharmacy, home infusion, or healthcare services preferred. Requirements - Conduct outbound calls to physician offices, referral coordinators, nurses, and office managers to introduce and promote infusion pharmacy services. - Build and maintain relationships with referral coordinators and key administrative staff responsible for patient referrals. - Educate physician offices on available infusion therapies, patient eligibility, and referral pathways. - Identify opportunities to convert existing patient referrals and uncover new referral sources. - Maintain regular contact with high-value accounts to ensure the organization remains top-of-mind for infusion referrals. - Guide physician offices through the referral process and ensure referrals are submitted accurately and efficiently. - Coordinate with internal intake and clinical teams to support patient onboarding and therapy initiation. - Provide updates to referring offices regarding patient status, approvals, and therapy start timelines when appropriate. - Serve as a resource to physician offices for questions related to therapy access, documentation requirements, and referral procedures. - Partner with field sales representatives to support territory growth and strengthen relationships within targeted accounts. - Assist in expanding account coverage in markets without dedicated field sales support. - Help validate and expand tertiary referral opportunities within physician practices and healthcare systems. - Serve as an extension of the outside sales representative by acting as an additional point of contact for physician offices and referral coordinators, ensuring timely communication, follow-up, and support between in-person visits. - Maintain accurate documentation of all outreach activities, account interactions, and referral opportunities within the CRM system. - Track referral trends, office engagement, and sales activity metrics. - Identify patterns and opportunities to improve referral conversion and account engagement. - Provide feedback to leadership and field sales teams regarding physician office needs, competitive insights, and referral barriers. - Identify opportunities to improve referral processes and service offerings for physician offices. Benefits - Pay Range: $70,000 — $90,000 USD Work Environment This role is typically office-based or remote and involves frequent outbound calling, virtual meetings, and digital communication with healthcare providers. Occasional travel may be required for training or team meetings. Impact of the Role The Inside Sales Representative plays a critical role in expanding patient access to infusion therapies by strengthening relationships with physician offices and ensuring a seamless referral experience for providers and their patients. Knowledge, Skills and Competency Requirements - Strong communication and relationship-building skills with medical office staff and healthcare professionals. - Ability to effectively engage referral coordinators and administrative healthcare staff. - Highly organized with strong attention to detail and follow-through. - Comfortable with high outbound call volumes and proactive relationship development. - Ability to work collaboratively with cross-functional teams including sales, intake, and clinical operations. - Proficiency with CRM systems and Microsoft Office applications. - Demonstrated knowledge and proficiency in the principles, procedures and best practices related to this position. Other Requirements - Participate annually in required legal and ethical compliance training. - Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies. - Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual. - Refrain from any behavior that could be considered unethical or unlawful. Expectations for All Employees All LUX Infusion team members are expected to support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm. This includes placing patients first, working collaboratively with a “stacked‑hands” mindset, and maintaining a consistent focus on quality, accountability, and continuous improvement. General Information The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required. This role operates in a fast‑paced environment and requires the ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate. Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusion’s services for individuals with disabilities, including patients, visitors, employees, or others. LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
• Lead, coach, and develop a team of Inside Sales Representatives to achieve and exceed sales targets, pipeline metrics, and performance goals. • Drive execution of account-based sales strategies across both regional and enterprise accounts to maximize penetration and growth. • Partner with Regional and Enterprise Sales Managers to ensure alignment between inside and field sales strategies and account plans. • Monitor and manage team pipeline health, ensuring opportunities progress effectively through all stages of the sales cycle. • Analyze sales performance data and provide actionable insights to improve productivity, conversion rates, and overall team effectiveness. • Conduct regular coaching sessions, performance reviews, and skill development activities to enhance consultative selling capabilities. • Support hiring, onboarding, and training of new team members to build and sustain a high-performing sales organization. • Foster a culture of accountability, collaboration, and continuous improvement across the team. • Collaborate cross-functionally with Revenue Operations, Marketing, Customer Experience, Product, and Finance to optimize sales processes and customer outcomes. • Provide strategic feedback from the field to inform product development, marketing campaigns, and overall go-to-market strategy.
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