Symmetrio is recruiting a Director of Professional Services for our customer, a rapidly growing international healthcare technology organization focused on advanced healthcare technology solutions for complex cancer workflows. This is a senior leadership role responsible for overseeing customer onboarding, technical implementations, application support operations, escalation governance, and service quality standards within a regulated healthcare SaaS environment. The Director of Professional Services will partner closely with Customer Success, Product, Software Engineering, Platform, and Clinical teams to ensure the delivery of secure, predictable, and high-quality technology services to customers. As the senior leader responsible for customer-facing technical service operations, the Director of Professional Services will establish structured frameworks, define service standards, manage executive-level escalations, and build a high-performing technical service team. The position will report to the VP of Technology & Security. This Is a full-time remote position. Ideal candidate will be based In Central or Western United States.

Role Description Do you thrive at the intersection of data, strategy, and stakeholder engagement? Are you passionate about transforming insights into action and empowering organizations to make smarter decisions that deepen relationships and drive greater impact? National 4-H Council is seeking an innovative and strategic Director, Insights & Engagement to lead enterprise-wide analytics, audience intelligence, and engagement strategies that strengthen connections with donors, alumni, volunteers, and supporters while advancing 4-H's mission and the Beyond Ready initiative. As the Director, Insights & Engagement, you will serve as a strategic leader responsible for driving data-informed decision making and advancing constituent engagement across the organization. You will lead the development of integrated insights and analytics strategies that leverage audience intelligence, behavioral trends, performance metrics, and predictive modeling to inform fundraising, marketing, and engagement efforts. - Partnering closely with executive leadership and cross-functional teams. - Translate complex data into actionable recommendations. - Oversee engagement measurement frameworks. - Champion innovative approaches to personalization and audience growth. - Lead and develop a high-performing team of analysts, researchers, and engagement specialists. - Foster a culture of curiosity, continuous improvement, and strategic impact. Qualifications - Bachelor’s degree in Business Analytics, Data Science, Marketing, Market Research, or related field, or any combination of relevant work experience. - 10+ years of experience in consumer insights, business analytics, or stakeholder engagement, including at least 2 years in a leadership role managing, mentoring, or coaching individuals or teams. - 6+ years of experience leveraging analytics and evaluation data to develop and support strategic planning. Requirements - Strong proficiency with analytics and/or statistical tools (e.g., SQL, Python/R, Tableau, Power BI, etc.). - Strong knowledge of qualitative and quantitative research methodologies. - Strong analytical background including strategic thinking and problem-solving skills, with the ability to translate complex data to actionable insights. - Proven track record of enabling data-driven decision making at a senior leadership level including addressing complex business challenges and shaping organizational strategy. - Strong experience with segmentation, predictive modeling, and behavioral analysis. - Solid background in journey mapping and personalization strategies. - Expertise in KPI development and performance measurement frameworks. - Experience leading enterprise-wide project management. - Ability to lead work cross-functionally in a remote team environment. Company Description 4-H, the nation’s largest youth development organization, grows confident young people empowered for life today and prepared for careers tomorrow. In collaboration with the USDA and our network of 110 public universities, we serve every county and parish in the United States in more than 3,000 local 4-H Extension offices. Our programs have a positive impact on young people: - 4-H youth are 2x more likely to excel in school. - 4x more likely to contribute to their communities. - 2x more likely to make healthier choices. - 2x more likely to pursue STEM education or careers. National 4-H Council (Council), 4-H’s private sector nonprofit partner, builds public-private partnerships and provides resources and leadership development opportunities that expand the reach and impact of 4-H. With the Beyond Ready Initiative, 4-H has the potential to reach 10 million young people annually to help them lead healthy, productive, and engaged lives.

Role Description We are seeking a strategic, experienced, and mission-driven Regional Director to oversee clinic operations across multiple centers. Reporting directly to the Chief Clinical Officer (CCO), the Regional Director will play a key leadership role in supporting Clinic Directors (CDs), enhancing clinical outcomes, managing training programs, and ensuring operational excellence. Key Responsibilities - Clinic Support & Growth: - Collaborate with Clinic Directors to drive growth and achieve monthly goals. - Set individualized clinic goals and provide ongoing training and support. - Ensure timely completion of treatment plans (initial and reauthorization) and insurance documentation. - Support the implementation of clinic-wide reinforcement systems and methods for tracking staff behavior impact. - Training & Curriculum Development: - Implement and manage new BCBA Training Curriculum. - Coordinate ongoing monthly BCBA training in partnership with the CCO. - Train Clinic Directors on BCBA onboarding processes. - Support CDs with onboarding and mentorship of new BCBA hires. - Manage intern supervision and training across all regions. - RBT Training & Professional Development: - Work directly with the CCO to supervise RBT Trainers and assist with training program execution. - Collaborate on the development of ACE events, journal clubs, and ongoing learning initiatives. - Clinical Quality & Documentation: - Maintain and regularly update key handbooks (Caregiver, RBT, BCBA, and CD Handbooks). - Implement QA systems at both clinic and administrative levels. - Assist in monitoring and improving clinical outcomes (ACOA), including: - Skill acquisition and behavior reduction goals. - Parent and staff satisfaction. - Supervisory & Strategic Leadership: - Oversee and maintain Greenhouse (recruiting system) for clinical team staffing. - Support new clinic launches by training new Clinic Directors in startup protocols. - Work in collaboration with the CCO to address region-specific center needs. - Lead or contribute to special projects as assigned by the CCO. Qualifications - BCBA certification and advanced knowledge of ABA clinical operations. - Proven leadership experience managing multi-site clinical teams. - Strong background in staff development, training coordination, and quality assurance. - Exceptional organizational, communication, and problem-solving skills. - Ability to travel regionally as needed. Requirements - Competitive salary based on experience. - Medical, Dental, and Vision insurance. - 401(k) with company match. - Up to two weeks of accrued PTO + 9 paid holidays. - A collaborative and inclusive work environment where leadership is valued. Equal Opportunity Employer Apara Autism Centers is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive environment. Employment decisions are based solely on qualifications, merit, and business needs—without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity or expression, sexual orientation, or any other protected status.

• Serve as the technical contact for CDMOs supporting drug product manufacturing and release activities • Lead oversight of drug product development activities, including process development, tech transfer, scale-up, and validation • Provide technical leadership for clinical and commercial drug product manufacturing campaigns, including review and approval of batch records, campaign plans, protocols, reports, and investigations as applicable • Partner with CDMOs to identify, assess, and mitigate process risks and manufacturing challenges, ensuring timely resolution of technical issues • Contribute to the development of process validation strategies for drug product manufacturing in collaboration with internal and external stakeholders • Oversee preparation, review, and approval of process validation documentation, including process performance qualification (PPQ) protocols/reports, risk assessments, control strategies, and continued process verification plans • Evaluate manufacturing performance data to identify trends, process capability concerns, and opportunities for continuous improvement • Lead secondary packaging development activities for a drug product in late-stage development • Support development of packaging design, component selection, labeling configuration inputs, packaging line considerations, and secondary packaging validation activities with external partners and internal stakeholders