American Specialty Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender, race, color, religion, creed, national origin, citizenship, ancestry, physical or mental disability, legally-protected medical condition, marital status, age, sexual orientation, genetic information, military or veteran status, political affiliation, or any other basis protected by applicable local, federal or state law. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702.
Customer Service Representative
Location
United States
Posted
73 days ago
Salary
$15 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Customer Service Representative
American Specialty Health Incorporated
Role Description American Specialty Health Incorporated is seeking a Customer Service Representative to join our Customer Service-Clinical department. The primary function of this position is to answer incoming calls from Providers, Members, and Health Plans, assisting callers with a wide range of topics from benefit information to problem resolution. This position is solely for a Nights and Weekends shift. Remote Worker Guidelines: This position will be trained remotely and must be able to work from home (WFH) in a designated work area with company-provided technology equipment. This WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network. The internet connection must have a consistent 50 down/10 up Mbps minimum internet speed; 100 down/20 up is recommended to support higher quality video meetings. Responsibilities - Receives and responds to incoming telephone calls. - Answer incoming calls/chats and outgoing calls in a professional, accurate, timely, and courteous manner. - Communicates professionally at all times. - Ascertain the nature of the call and record information in the ASH proprietary systems. - Look up caller information using proprietary ASH systems and provide information to the caller. - Forward logs requiring further research to the appropriate department. - Utilize appropriate resources, including those online, to provide timely responses. - Manage time to ensure calls are answered within required timeframes and appropriate follow-up is done in a timely manner. - Meet or exceed minimum key job accountabilities established for the Customer Service Representative position. - Maintains a safe, secure, and healthy work environment by following all legal and compliance requirements. - Complete all ASH and CSS trainings timely. - Attends weekly staff and other meetings to discuss issues and foster teamwork among department personnel. - Responds to requests for internal and external customers and/or clients, as required. - Performs other duties as assigned. - Complies with all policies and standards. Qualifications - High School Diploma or GED certificate required. - 1 year experience performing customer service duties; inbound call center experience preferred. - Basic computer skills. - Strong verbal communication skills. - Ability to utilize and maneuver in multiple systems during a single interaction. Requirements - Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships. - Ability to display excellent customer service to meet the needs and expectations of both internal and external customers. - Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment. - Ability to effectively organize, prioritize, multi-task, and manage time. - Demonstrated accuracy and productivity in a changing environment with constant interruptions. - Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions. - Ability to exercise strict confidentiality in all matters. Mobility - Primarily sedentary, able to sit for long periods of time. Physical Requirements - Ability to see, speak, and hear other personnel and/or objects. - Ability to communicate both in verbal and written form. - Ability to travel within and around the facility or Work from Home (WFH) environment. - Capable of using a telephone, computer keyboard, and mouse. - Ability to lift up to 10 lbs. Environmental Conditions - Work-from-home (WFH) environment.
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